1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Greetings Guest!!

    In order to combat SPAM on the forums, all users are required to have a minimum of 2 posts before they can submit links in any post or thread.

    Dismiss Notice

How long does it take to process promotional code

Discussion in 'UHall' started by Xanthril of LA, Dec 23, 2014.

  1. Xanthril of LA

    Stratics Veteran

    Joined:
    Dec 30, 2007
    Messages:
    721
    Likes Received:
    79
    I followed the steps for redeeming a promotional code and I'm still waiting for the wookworker's bench token to appear in my pack. How long does this normally take now? In the past, it seemed like it was nearly instantaneous.
     
  2. Tjalle

    Tjalle Grand Inquisitor
    Professional Stratics Veteran Campaign Supporter Gilfane

    Joined:
    May 12, 2008
    Messages:
    4,848
    Likes Received:
    1,308
    I know a Legacy token can take up to a few minutes.

    How long have you been waiting?
     
  3. Xanthril of LA

    Stratics Veteran

    Joined:
    Dec 30, 2007
    Messages:
    721
    Likes Received:
    79
    Ten minutes or so. I now have the following message: "PROMO AGENT tells ___: Promotion redemption failed: internal error. Please contact a Game Master if you need additional support." How do you do that? Looking on the help menu, it says i have a pending help request. I don't want to cancel that to seek a game master, or at least I don't think I want to do that. I assume that help request is the same as my promotional item.
     
  4. Tjalle

    Tjalle Grand Inquisitor
    Professional Stratics Veteran Campaign Supporter Gilfane

    Joined:
    May 12, 2008
    Messages:
    4,848
    Likes Received:
    1,308
    The "Cancel Pending Request" is always there. Just a default option button. Don´t worry about that if you know you haven´t paged any GMs lately.

    I would either try again later or page a GM now to see if they can help with it.
     
  5. S_S

    S_S Certifiable
    The Squirrel Empire

    Joined:
    Mar 8, 2012
    Messages:
    1,972
    Likes Received:
    1,234
    Maybe this is one of the codes that needs to be applied in game and to acct management?
     
  6. egglett

    egglett Journeyman
    Stratics Veteran Stratics Legend

    Joined:
    Mar 28, 2004
    Messages:
    243
    Likes Received:
    1
  7. Xanthril of LA

    Stratics Veteran

    Joined:
    Dec 30, 2007
    Messages:
    721
    Likes Received:
    79
    Ok, silly question from an experienced player...how do you do that? I don't see that option on help menu.
     
  8. Xanthril of LA

    Stratics Veteran

    Joined:
    Dec 30, 2007
    Messages:
    721
    Likes Received:
    79
    Here are the instructions sent with purchase:

    Redemption Instructions:
    • Launch Ultima Online and sign into the character you'd like to claim the token with.
    • Open your paperdoll (or character window) and click on the "Help" button.
    • Click the "Promotional Code" button at the bottom of the Help window.
    • Enter your Token Code EXACTLY as it appears in your code redemption email.
    • Your code will be verified and, if valid, a Token will be placed in your inventory bag.
    • These Tokens are transferable and can be traded or given to others.
     
  9. Xanthril of LA

    Stratics Veteran

    Joined:
    Dec 30, 2007
    Messages:
    721
    Likes Received:
    79
  10. Xanthril of LA

    Stratics Veteran

    Joined:
    Dec 30, 2007
    Messages:
    721
    Likes Received:
    79
    Received same error message even with changing hyphenation. What a bunch of crap. So now I am paging a GM?
     
    #10 Xanthril of LA, Dec 23, 2014
    Last edited: Dec 23, 2014
  11. Tjalle

    Tjalle Grand Inquisitor
    Professional Stratics Veteran Campaign Supporter Gilfane

    Joined:
    May 12, 2008
    Messages:
    4,848
    Likes Received:
    1,308
    They fixed that so you can type it in the way you got it.
     
  12. Tjalle

    Tjalle Grand Inquisitor
    Professional Stratics Veteran Campaign Supporter Gilfane

    Joined:
    May 12, 2008
    Messages:
    4,848
    Likes Received:
    1,308
    Try "Help" - "Other" - "Other" and then describe your problem.
     
    Xanthril of LA likes this.
  13. Xanthril of LA

    Stratics Veteran

    Joined:
    Dec 30, 2007
    Messages:
    721
    Likes Received:
    79
    I read that it was supposed to be fixed. Either it isn't fixed or they have a new problem. Sad either way.
     
  14. Swt Lippy Hippy

    Swt Lippy Hippy Adventurer

    Joined:
    May 18, 2014
    Messages:
    75
    Likes Received:
    53
    Try logging in on a diff char on the same account and make sure that you are copy/pasting with cntrl v in promotion box and be patient and cross your fingers. Some things take a few moments. and good luck :)
     
    Xanthril of LA likes this.
  15. Xanthril of LA

    Stratics Veteran

    Joined:
    Dec 30, 2007
    Messages:
    721
    Likes Received:
    79
    My first attempt used the copy and paste -- and I wondered if it caused the problem. From your suggestion it sounds like that method is permissible so glad to see that isn't the problem. I then logged onto a second account and tried by typing it in, but that was also unsuccessful. Then I tried on the original account with the modified hyphens without success. Waited for a GM for as long as I could, but just logged out. Will have to resolve it later.
     
  16. Xanthril of LA

    Stratics Veteran

    Joined:
    Dec 30, 2007
    Messages:
    721
    Likes Received:
    79
    Update: Received an email explaining that some codes are being sent in wrong format and need to reformat to the 65555 format. So I did that again as instructed and no success. Email said to reply to email if I continued to have problems. I have that am awaiting a response.
     
  17. The Zog historian

    The Zog historian Babbling Loonie
    Stratics Veteran

    Joined:
    Feb 25, 2010
    Messages:
    2,165
    Likes Received:
    870
    Almost every time I buy a Forged Metal Tool, it never appears quickly. But if I try entering the code again (without canceling), then it'll appear quickly, along with a message that the code has already been redeemed. It could be coincidence, but I've waited anywhere from one minute to five.