1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Greetings Guest!!

    In order to combat SPAM on the forums, all users are required to have a minimum of 2 posts before they can submit links in any post or thread.

    Dismiss Notice

How to change Email linked to EA Master Account?

Discussion in 'UHall' started by Winter, Aug 13, 2013.

  1. Winter

    Winter Lore Keeper

    Joined:
    Mar 19, 2013
    Messages:
    996
    Likes Received:
    716
    I want to change the email address for my EA master account. How do you do that? I couldn't find it anywhere on the subscription page... I though it should be under the Contact Information tab, but it's not.

    I also need to change the password when I change the email account... where do I find that?
     
  2. SlobberKnocker

    SlobberKnocker Slightly Crazed

    Joined:
    Mar 4, 2012
    Messages:
    1,387
    Likes Received:
    446
    walk in a counter clockwise circle invoking kal vas flan.
     
  3. Winter

    Winter Lore Keeper

    Joined:
    Mar 19, 2013
    Messages:
    996
    Likes Received:
    716
    Should I target myself until dead?
     
  4. Smoot

    Smoot Grand Poobah
    Stratics Veteran

    Joined:
    Nov 17, 2009
    Messages:
    6,750
    Likes Received:
    3,543
    i put this in the "ask the devs" a while back. still hasnt been approved to be displayed. id also like to know the answer, only thing ive heard so far is to "contact support" thru email. the email i recieved was "this has been escalated" that was months ago never heard anything back.
    Id really like to change my email, there are many reasons why someone would want to. you would think it should be simple. the account page is really horribly unacceptable considering they take my money every month.
    id like to change my credit card too - this appears to be possible, but extremely difficult

    Maybe the next theme pack after King's Collection could be "Account information page upgrade" --- Id rather pay 20 bucks to be able to change my info easily than for silly fish lamps.
     
  5. Winter

    Winter Lore Keeper

    Joined:
    Mar 19, 2013
    Messages:
    996
    Likes Received:
    716
    Here is what I've found so far in Google and EAMythic help search:

    "In efforts to bring players the most consistent, secure, and effective protection for their accounts, players are no longer able to update their email address for their Origin Account through Origin themselves, meaning they simply need to contact us in order to update their account's email address.***

    To update your email address, just contact us and select Origin as your Product, Account Management as your Category, your respective platform--if you don't know what to put here, PC is a good choice, as the Origin Client is accessible through your PC--and one of our advisors will be able to quickly help you with your change.

    Find more information on Account Management and Security, and the recent security changes from help.ea.com."

    There is no information about HOW TO CONTACT EA, other than forums, Twitter and Facebook. Anyone have the EAMythic Customer Support phone number, please?
     
    #5 Winter, Aug 13, 2013
    Last edited: Aug 13, 2013
  6. Winter

    Winter Lore Keeper

    Joined:
    Mar 19, 2013
    Messages:
    996
    Likes Received:
    716
    OH... the "Support" link at the bottom of the Master Account page for UO goes to Warhammer Online help page, not Ultima Online.
     
  7. Tina Small

    Tina Small Stratics Legend
    Stratics Veteran 4H

    Joined:
    May 12, 2008
    Messages:
    7,527
    Likes Received:
    1,914
    Winter, you might try logging into your EA Account through the origin.com site. Then click on the "Customer Service" button at the top of the page and select the "Contact Us" option. On the next page, use the "Contact a Game Advisor" option and type whatever you want in the search field and press the "Find Solutions" button at the bottom. On the next page, use the "I Still Need Help" button to get to a page that lets you start a live chat session with an EA Game Advisor.

    According to info I found on the Origin site when searching on the topic of how to change an e-mail address, EA has changed their rules and you now must go through a Game Advisor to change your e-mail address. There apparently is no other way to do it anymore. The only exception is for Origin accounts that were set up through a mobile device. If you were dumb enough to do it that way and want to change your e-mail address later for your Origin account, you're basically screwed:

    Good luck!
     
  8. Winter

    Winter Lore Keeper

    Joined:
    Mar 19, 2013
    Messages:
    996
    Likes Received:
    716
    Tina - THANK YOU! THANK YOU! 1-1/2 hours later, the emails are changed and accounts re-linked.

    Not only do you need to change the email on your master account through EA/Origin, but you also need to change your UO account with Mythic. And they have to be done separately by Origin for the master account and Mythic for your UO accounts. Their systems do not over lap! AND, the only way to update the email on an existing UO/Mythic account is to first unlink them. Then you have to go back through and re-link them to the master account, and have to remember which account was the master account. ARRGGHHHHHH!!!

    Who ever came up with this account management system should be beaten... severely... and then their boss should be beaten twice for approving it.
     
    Merus and Lord Frodo like this.