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I demand customer service !!!

Discussion in 'UO Spiels N Rants' started by Kith Kanan, Oct 10, 2008.

  1. Kith Kanan

    Kith Kanan Guest

    And not the kind that cost me 25$ and only lets me talt to a real person if I'm uber lucky... all the customer mail accounts just return with this msg

    " Greetings,

    The e-mail address you have written to is unable to receive incoming messages. "

    Get your freaking act together !!!!
  2. DHMagicMan_1

    DHMagicMan_1 Guest

    Good luck to ya!

  3. Feel your pain , EA and Customer service mix as good as fire and gas..:coco:
  4. Jeremy

    Jeremy Guest

    Kith, have you created a ticket at support.ea.com? I haven't gotten a response yet on my side.
  5. Rogal

    Rogal Slightly Crazed
    Stratics Veteran

    May 12, 2008
    Likes Received:
    ...and what about getting a GM in game n a timely fasion? forget it.
    2 hours wait is not a timely fasion and still no gm replied or showed up. I eventually got pissed off and left the line.

    Worst game service of any MMO at the moment and yes it pains me to say that UO has fallen that much in player relations.
  6. the 4th man

    the 4th man Lore Master
    Stratics Veteran Stratics Legend

    Jul 31, 2005
    Likes Received:
    Well, this is the last place you'll be heard.....use your thunder when you call corporate, that's your best bet.
  7. Actually, I think Funcom holds the record for the absolute worst customer service. 2 hours to get a GM? Try over 14 hours. And if you don't refresh your petition every 4 hours, they delete it. If you log out, you have to start the whole process all over again.

    Not saying UO doesn't have bad CS... just saying it could be much, much worse.
  8. Beldon

    Beldon Guest

    The sole purpose of gas IS to be burned. You might want to re-think your analogy.
  9. Kith Kanan

    Kith Kanan Guest

    yes ill mail it to you right away

    I forwarded the mail i got from EA to you , if you dont get it please let me know and i can post the ticket nr here
  10. Theo_GL

    Theo_GL Grand Poobah
    Stratics Veteran Stratics Legend

    Sep 2, 2003
    Likes Received:
    Jeremy - how about some numbers.

    How many total GM's across all shards?

    Are they dedicated to a shard or help across shards?

    How many are working at any given time?

    The stats would help set our expectations.
  11. Eslake

    Eslake Guest

    You'll never see those numbers, because UO doesn't have its own GMs.
    It SHARES GMs from other games.

    UO is about as low a priority as they have, so they spend far more time in the other games than here. And we end up with funny posts of GMs in UO thanking the player for playing one of those other games. :p
  12. Cear Dallben Dragon

    Cear Dallben Dragon Babbling Loonie
    Stratics Veteran Stratics Legend

    Feb 17, 2005
    Likes Received:
    Alright fine....whats your problem.
  13. What's the 1-800 number again? To call someone in India when you lost your username and password?

    Please a friend is coming back to UO and really needs to find out!

    He wants to take my vendor house in Zento on Oceania and I have to transfer it by the 15th!!!!
  14. Lady_Rachel

    Lady_Rachel Lore Keeper
    Stratics Veteran Alumni Stratics Legend

    Dec 18, 2004
    Likes Received:
    1-866-543-5435 is the number for EA support.
  15. Coppelia

    Coppelia Guest

    And for other countries? What's the number?
  16. Kith Kanan

    Kith Kanan Guest

    Jeremy let me know if you didnt get my email please
  17. Kith Kanan

    Kith Kanan Guest

    no word yet
  18. Cadderly

    Cadderly Journeyman
    Stratics Veteran

    Jun 13, 2008
    Likes Received:
    Jeremy, always appreciate your posts but you and the team need to try customer service from a players side instead of a employee. Play the game untill you get yourself in a problem that doesn't just inturpt game play for a couple hours but days. Then try paging a gm, get fustrated and try requesting support via email, then after that try calling customer support. After a week you'll start acting as crazy as most of the uo.hall crew
  19. Snakeman

    Snakeman UO Forum Moderator
    Moderator Professional Premium Wiki Moderator Stratics Veteran Stratics Legend

    Jun 13, 2002
    Likes Received:
    These #'s use to be good to call with problems (I have used them in the past). You would get a real UO person & many times a REAL Good :D one. Since they trans' to Virginia, I do not know if they are forwarded there, gives a recording with new # or what, but these 2 #'s always got results.

    Call either of these numbers.
    (650) 801-0520
    (650) 628-1500
  20. Kith Kanan

    Kith Kanan Guest

    would have been nice with a free phone number , my last call cost me 25$ .
    Still waiting on word from Jeremy..or any other EA personel for that matter..
  21. Kith Kanan

    Kith Kanan Guest

    Well finaly got some response , not of much help , but atleast I know they not all been kidnapped by troll's ...

    Thank you for contacting Electronic Arts Customer Support. The question that you submitted has been updated in the 'My Stuff' section of our support site. To access the 'My Stuff' section of our support site, please follow the link below and provide your EA Account login credentials.

    To view or update your question from our support site, click here.

    Ultima Online (PC) account transfer

    Discussion Thread Response (EARepxxxxx)10/16/2008 01:21 AM
    Greetings Jan,

    Thank you for writing to Electronic Arts.

    Due to the nature of your issue, more time is required for investigation. I apologize for any prolonged delays this might cause, but please rest assured that we are trying to handle your issue in a timely manner. During this time, you may still update your incident with additional information that might help us resolve your issue without causing any additional delay. To update your incident click the link that says, To view or update your question from our support site, click here."

    We appreciate the opportunity to assist you and look forward to getting you back in the game!
    Its not much but its something......
  22. Vyrquenox

    Vyrquenox Guest

    Wow, that's the exact same thing almost to the letter they often told me, usually followed up with 'we can't do anything because we won't/can't/don't know how, thank you!'

    as for getting numbers on gms, there's probably something in clause B section 32 line 5 or so that tells Reps they can't discuss such things. I do believe EA implants cortex bombs in their employees.
  23. Loqucious

    Loqucious Guest

    Yes, my UO friend, the "customer service" for this game is the biggest joke I have ever seen in my 44 years of existence. I really can't imagine how a company as large as EA games can manage to stay afloat when considering how they run things. I believe that eventually it is going to come back to haunt them (no halloween pun intended). You may as well stand on your porch with a newspaper rolled into a cone and scream for customer service since you will get the same response.

    Don't allow their failures to cause you to be angry.
  24. Sorry your voice can not be heard because...

    You are currently 12th in line.

    But i'm sure 12 people wont take over 3 hours... }

    And yes i agree get more people!!!!!! snag some coop student from an video game desine school or something but just get more man power and less...


    We are sorry but we can't help you with....
    For every problem

    Sorry if this seems like i rant i don't mean it to be :O
  25. Kith Kanan

    Kith Kanan Guest

    Well nothing has happend since the e-mail soo....
    so now I have officialy tried for more than 5 weeks to get an account xfered.
    No wonder peopel get scammed buying accounts if this is the standard for xfering accounts.......