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In game help and GM Response time. Could we have a estimated wait time?

Discussion in 'UHall' started by Mandrake of DF, Jan 21, 2014.

  1. Mandrake of DF

    Mandrake of DF Lore Keeper
    Stratics Veteran

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    After needing ing game help a few times lately, it is very confusing. I sit and wait for hrs and hrs, and nothing happends.

    Is it possible to re-implent the wait que, or a notification of estimated wait time?

    Could any Dev's state what time GM's are online - so that we dont sit and wait for nothing? And how long general response time is for a GM call to help with a issue in game?

    That would be very apriciated.
     
  2. cazador

    cazador Crazed Zealot
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    Well not sure the wait queue would be ideal..I think they removed it so you wouldn't see

    "You are currently number 645 in the queue, approximate wait time is 3 weeks."


    Sent from my iPhone using Tapatalk
     
  3. Ender

    Ender Crazed Zealot
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    Yeah I think there's like two GMs for the entire game now so having a wait time may just make it worse, lol
     
  4. kongomongo

    kongomongo Lore Master
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    queue position would be sufficient to gauge wait time.

    +1
     
  5. Captn Norrington

    Captn Norrington Trade Forum Administrator
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    Last published list I saw for UO GM numbers, said there were about 7 GM's left, and they work in 3 different EA games, so assuming that there is always 1 GM who's not working, or asleep, that leaves 6 GM's for all 3 games, averaging out to 2 GM's for UO, and that's just hoping that UO is treated equally to the other games, its very possible the other games have 3 each and UO only gets 1 every couple hours, or days.