I've been reading the UO forums (and occasionally posting) now for around a month. Judging by the posts I've read, the common theme seems to be that UO's paid support services are almost an insult to the customers who've been loyal to this product for so many years. People paging GM's and trying to word their pages correctly for hours, just to get a human response? When you do, you are told they can't help you with issues that are clearly what support services should be involved with assisting. (Like fixing logic errors that result in items not being properly being removed from the game world) Two players page a GM: Player A wants to place a house but can't, some random item is hanging mid-air on the map. Player B wants to place a house, however, another home owners house needs to be moved just a TINY bit to the left to make room. GM analyzes situation A: This situation was caused by a logic error. There is no way for a player to manipulate or remove this bugged item. I should intervene. GM analyzes sutation B: It's possible that the player who owns the existing house won't care if I move his house a tiny bit to the left.. However, it's also possible the existing home owner purposely placed his house like this to prevent another house from being placed next to his. I should not assist in this situation. Are the individuals employed as GM's not able to make these sort of common sense decisions?