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Jeremy, can Europeans get some help please?

Discussion in 'UHall' started by Guest, Feb 4, 2008.

  1. Guest

    Guest Guest

    For over a week a substantial number of players have suffered lag spikes making the game unplayable for anything more than crafting.

    Please read this thread
    and
    this thread

    While we accept that the problem doesn't appear to be EA, neither is it our individual isp's, but rather the last 2 hops before EA, where quite a number of us from different areas hit the same route. We're helpless as mere gamers, how about you (EA) as the holder of the purse strings?
     
  2. Guest

    Guest Guest

    Resending it to my network folks - I'll let you know what I hear.
     
  3. Guest

    Guest Guest

    So, turns out that Pogo sees this problem all the time, too, and this is what they had to say:

    "With regards to the problems you are having playing on Pogo in the evening, we have investigated the issue and believe the problem to be due to your Internet Service Provider's Fair Usage Policy. This operates between the hours of 6pm and 11pm -more information can be found here. We have had reports from several Tiscali customers and do believe that the cause of the difficulties playing on Pogo are down to this issue, and are not caused by any problems with the Pogo site itself. While normal web surfing may be unaffected, it is likely that other gaming sites or services that require a 'constant' connection will be affected also. Here at Pogo we are working with Tiscali to hopefully have them resolve this issue, however I suggest you contact Tiscali customer support directly to raise the problem with them. "

    That being said, I'm going to continue to follow up with the UO network guys and see if we can't get anything sorted out.
     
  4. Nixon[I-C]

    Nixon[I-C] Certifiable
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    I don't think the problem is localised to Tiscali, Virgin users and BT users are also suffering from the same problems. We have had problems with COLT in the past, so I'm guessing it will probably be them again.
     
  5. Guest

    Guest Guest

    <blockquote><hr>

    I don't think the problem is localised to Tiscali, Virgin users and BT users are also suffering from the same problems. We have had problems with COLT in the past, so I'm guessing it will probably be them again.

    [/ QUOTE ]

    Hes right ^^
     
  6. Guest

    Guest Guest

    <blockquote><hr>

    So, turns out that Pogo sees this problem all the time, too, and this is what they had to say:

    "With regards to the problems you are having playing on Pogo in the evening, we have investigated the issue and believe the problem to be due to your Internet Service Provider's Fair Usage Policy. This operates between the hours of 6pm and 11pm -more information can be found here. We have had reports from several Tiscali customers and do believe that the cause of the difficulties playing on Pogo are down to this issue, and are not caused by any problems with the Pogo site itself. While normal web surfing may be unaffected, it is likely that other gaming sites or services that require a 'constant' connection will be affected also. Here at Pogo we are working with Tiscali to hopefully have them resolve this issue, however I suggest you contact Tiscali customer support directly to raise the problem with them. "

    That being said, I'm going to continue to follow up with the UO network guys and see if we can't get anything sorted out.

    [/ QUOTE ]They are simply wrong. I have no "fair useage" cap on my internet connection. There are simply packets being dropped on the last two hops to the UK-based UO server due to a network problem with EA's service provider - not everyone else's.
     
  7. Guest

    Guest Guest

    <blockquote><hr>

    They are simply wrong. I have no "fair useage" cap on my internet connection. There are simply packets being dropped on the last two hops to the UK-based UO server due to a network problem with EA's service provider - not everyone else's.

    [/ QUOTE ]I would have to agree.
    A fair usage policy would limit the bandwidth allowance, and possibly the priority of the packets.
    We're seeing up to (and sometimes over) 10% packet loss, which is significant.
    Personally, I've only had 1-2%, which is still pretty crippling.
     
  8. Guest

    Guest Guest

    Which is why I'm going to keep pestering the network guys - but the symptoms, including the traceroutes, are apparently pretty much exactly what Pogo players see. (Also apparently, all traffic to the UK-based servers will go through this ISP, so it's not a matter of what your ISP is so much as who your ISP is partnered with.)
     
  9. Guest

    Guest Guest

    Stretching a bit maybe, but is it possible your problems are partially caused by the cable breaks in the ocean?
     
  10. Yewish News

    Yewish News Guest

    <blockquote><hr>

    Which is why I'm going to keep pestering the network guys - but the symptoms, including the traceroutes, are apparently pretty much exactly what Pogo players see. (Also apparently, all traffic to the UK-based servers will go through this ISP, so it's not a matter of what your ISP is so much as who your ISP is partnered with.)

    [/ QUOTE ]

    I'm getting 25% packet loss from europa.owo.com, when I do a Tracert on the server the packet loss is clearly showing on the server itself. This would explain why all my other online games and services are running fine and it's only UO affected. Furthermore, my ISP does not use Tiscali, nor do I have any FUP.
     
  11. Babble

    Babble Guest

    I don't have any packetloss on europa, but others report it too.
     
  12. Chohag

    Chohag Guest

    I had packet losses the last week or so due to CSC UK done tracerouts multipel times and it's allways there hops that causes them now it's down to only hoping up to 200ping instead now and then...

    I'm not a CSC customer I'm not english either I just get routed trough there damn lines everytime I connect to the eu server...

    so the people you really want to pester is not EA but CSC to get there lines fixed or ur provider to reroute you so you don't use there lines if that can be done definately gonna try convince my provider to not use them...
     
  13. Guest

    Guest Guest

    I believe that counts as 'being given the run around' if it was our isp restricting us we wouldn't have our normal ping from home to the last few servers, surely? The slower connection would be at our end. This doesn't start until after we've left our individual isps' networks.
     
  14. Guest

    Guest Guest

    The two servers that are throttling us come up as 'unknown' on my uotrace, but I used a 'who is by ip' look up. These are the two:

    I looked up the two 'unknown hosts' using a 'who is' site:

    IP Address : 82.44.128.110 [ 82.44.128.110 ]
    ISP : Telewest Broadband
    Organization : Telewest BIC WAN Hayes allocations - Hayes
    Location : GB, United Kingdom
    City : Hayes, 17 -
    Latitude : 51°36'67" North
    Longitude : 0°01'66" East

    IP Address : 80.69.16.174 [ 80.69.16.174 ]
    ISP : IXServices
    Organization : Interconnect Exchange Europe Ltd
    Location : GB, United Kingdom
    City : West Drayton, 17 -
    Latitude : 51°50'00" North
    Longitude : 0°46'67" West

    As you can see, neither belong to Tiscali. Also this 'fair usage' policy is aimed at people downloading through peer to peer connections. We, as game players, don't use anything even approaching that level of bandwidth, we should be unaffected by such policies.

    Incidentally, I am not Tiscali customer, so if my connection is being throttled by an isp I have no contract with, I'm going to want to know why.
     
  15. nickdafunk

    nickdafunk Guest

    Ive been having the same problems for months. Im with BT and it is funny how my problems do seem to be between 6-11..
     
  16. Guest

    Guest Guest

    I had 8-12% loss last night, which I guess serves me right for quoting 1-2% [​IMG]

    These problems also seem to be preventing some people logging in, or staying logged in.
    Possibly even causing client crashes, too.
     
  17. Jeremy,

    One week on and still the problem remains. Europa is one major lag fest during prime hours when most of us Europeans want to actually play. You said you were going to continue to pester your network folks - can you provide an update please. 3 weeks+ suffering this every night so far, patience is one thing, but how long do we keep paying for a service that isnt useable.

    We badly need some help.
     
  18. Babble

    Babble Guest

    Often takes 2-3 months to get things sorted out ....
     
  19. Kaj

    Kaj Lore Keeper
    Stratics Veteran

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    <blockquote><hr>

    So, turns out that Pogo sees this problem all the time, too, and this is what they had to say:

    "With regards to the problems you are having playing on Pogo in the evening, we have investigated the issue and believe the problem to be due to your Internet Service Provider's Fair Usage Policy. This operates between the hours of 6pm and 11pm -more information can be found here. We have had reports from several Tiscali customers and do believe that the cause of the difficulties playing on Pogo are down to this issue, and are not caused by any problems with the Pogo site itself. While normal web surfing may be unaffected, it is likely that other gaming sites or services that require a 'constant' connection will be affected also. Here at Pogo we are working with Tiscali to hopefully have them resolve this issue, however I suggest you contact Tiscali customer support directly to raise the problem with them. "

    That being said, I'm going to continue to follow up with the UO network guys and see if we can't get anything sorted out.

    [/ QUOTE ]
    I work for a big ISP in my country and actually tested this last night (stayed late at work, just to see!):
    I lagged. And this was directly from one of our main lines, with a huge capacity available. I'm not a techy, but one of our ops told me it would never be due to lack of capacity or a fair use policy (my ISP doesn't use fair use on the line we use to provide service to a few hundred thousand customers obviously). And this line is BEFORE we supply internet to our customers, so it can't be due to them taking up capacity.

    So I can quite positively say it's not due FUP or lack of internet speed. It's one of the faster connections in the Benelux. And just to be sure, at my normal office with a 100mbit connection I also experience lag, when I can just download at speeds of over 8 mb per second.
     
  20. Guest

    Guest Guest

    Here's my tracert showing the problem as being in the last hop into EA.

    Other might like to post there own tracerts.

    tracert europa.owo.com
    Tracing route to central-eu1.owo.com [159.153.156.138]
    over a maximum of 30 hops:
    1 &lt;1 ms &lt;1 ms &lt;1 ms my.router [192.168.200.2]
    2 1 ms 1 ms 1 ms 192.168.100.1
    3 29 ms 29 ms 29 ms esr20.kingston6.broadband.bt.net [x.x.x.x]
    4 30 ms 29 ms 29 ms 217.47.159.30
    5 28 ms 30 ms 30 ms 217.41.217.13
    6 31 ms 31 ms 29 ms 217.41.171.65
    7 31 ms 31 ms 31 ms 217.41.171.74
    8 30 ms 30 ms 31 ms 217.41.171.50
    9 29 ms 30 ms 31 ms 217.47.88.241
    10 31 ms 30 ms 30 ms core1-pos5-2.kingston.ukcore.bt.net [62.6.40.66]
    11 33 ms 31 ms 32 ms core3-pos0-1-4-0.ealing.ukcore.bt.net [62.6.201.81]
    12 32 ms 31 ms 31 ms core1-pos1-0-0.telehouse.ukcore.bt.net [62.6.201.82]
    13 31 ms 32 ms 30 ms POS3-0.BR1.LND6.ALTER.NET [193.128.43.49]
    14 31 ms 31 ms 31 ms POS1-0.CR2.LND6.ALTER.NET [158.43.206.133]
    15 32 ms 31 ms 31 ms POS4-0.CR2.LND10.ALTER.NET [158.43.253.150]
    16 32 ms 31 ms 31 ms so-7-0-0.XR2.LND9.ALTER.NET [158.43.150.102]
    17 31 ms 31 ms 32 ms pos2-0.gw2.lnd9.alter.net [158.43.150.162]
    18 128 ms 250 ms 227 ms uuk202020.uk.customer.alter.net [158.43.28.238]
    19 32 ms 33 ms 32 ms fert02-ixe-lhr.ea.com [159.153.156.14]
    20 33 ms 33 ms 33 ms 159.153.156.138
    Trace complete.
     
  21. Guest

    Guest Guest

    Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
    esr1.ealing5.broadband.bt.net 217.47.155.140 1 11ms
    * Unknown Host * 217.47.155.13 2 11ms
    * Unknown Host * 212.140.233.1 3 11ms
    * Unknown Host * 217.41.168.74 4 11ms
    * Unknown Host * 212.140.233.34 5 11ms
    * Unknown Host * 217.47.155.58 6 11ms
    core1-pos0-9-0-0.ealing.ukcore.bt194.74.65.121 7 11ms
    core1-pos5-0-0.telehouse.ukcore.b194.74.65.122 8 11ms
    POS3-0.BR1.LND6.ALTER.NET 193.128.43.49 9 11ms
    POS1-0.CR2.LND6.ALTER.NET 158.43.206.133 10 11ms
    POS4-0.CR2.LND10.ALTER.NET 158.43.253.150 11 11ms
    so-7-0-0.XR2.LND9.ALTER.NET 158.43.150.102 12 11ms
    pos2-0.gw2.lnd9.alter.net 158.43.150.162 13 13ms
    uuk202020.uk.customer.alter.net 158.43.28.238 14 147ms
    fert01-ixe-lhr.ea.com 159.153.156.6 15 11ms
    * Unknown Host * 159.153.156.138 16 13ms

    Whois = Domain Name: ALTER.NET

    Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
    esr1.ealing5.broadband.bt.net 217.47.155.140 1 10ms 9ms 0% 17 / 17 8ms / 12ms
    * Unknown Host * 217.47.155.13 2 12ms 10ms 0% 17 / 17 8ms / 12ms
    * Unknown Host * 212.140.233.1 3 12ms 9ms 0% 17 / 17 8ms / 12ms
    * Unknown Host * 217.41.168.74 4 9ms <u>100%</u> 0 / 16
    * Unknown Host * 212.140.233.34 5 9ms 9ms 0% 16 / 16 9ms / 11ms
    * Unknown Host * 217.47.155.58 6 10ms 9ms 18% 13 / 16 8ms / 11ms
    core1-pos0-9-0-0.ealing.ukcore.bt194.74.65.121 7 43ms 12ms 0% 16 / 16 9ms / 43ms
    core1-pos5-0-0.telehouse.ukcore.b194.74.65.122 8 12ms 10ms 0% 16 / 16 9ms / 12ms
    POS3-0.BR1.LND6.ALTER.NET 193.128.43.49 9 10ms 10ms 0% 16 / 16 9ms / 12ms
    POS1-0.CR2.LND6.ALTER.NET 158.43.206.133 10 10ms 12ms 0% 16 / 16 9ms / 41ms
    POS4-0.CR2.LND10.ALTER.NET 158.43.253.150 11 12ms 11ms 43% 9 / 16 10ms / 12ms
    so-7-0-0.XR2.LND9.ALTER.NET 158.43.150.102 12 12ms 11ms 0% 16 / 16 9ms / 12ms
    pos2-0.gw2.lnd9.alter.net 158.43.150.162 13 10ms 11ms 18% 13 / 16 10ms / 12ms
    uuk202020.uk.customer.alter.net 158.43.28.238 14 11ms 18ms 0% 16 / 16 10ms / 86ms
    fert01-ixe-lhr.ea.com 159.153.156.6 15 12ms 12ms 0% 16 / 16 11ms / 14ms
    * Unknown Host * 159.153.156.138 16 12ms 11ms 0% 16 / 16 10ms / 14ms


    Bleh.
     
  22. Guest

    Guest Guest

    Sadly, something like this happened for east coast US a while back, when a single routing segment of att.net had a problem, and it was also load (time of day) apparent. It took weeks for it to be resolved - very likely it had to cycle up and down the food chain of various ISP net admins before the faulty node finally got the attention it needed. [​IMG]

    I tried logging in on Europa this past weekend, to scope out some custom houses I had heard about. It was 4 p.m. my time, 9 p.m. GMT. Even though my ping to Europa is consistently less than 150ms, and I have never noticed any particular issue on that shard when I visited, this time, it was basically unplayable, and an exercise in frustration. I spent 30 min just getting from the Trinsic inn to the Trinsic moongate, and looking at about 10 screens worth of houses.

    No idea if the Europa situation is the same, but perhaps if individual players send trouble reports to their own ISPs, including trace info such as the one Lady Nico posted, they can at least relay it up further in the network chain, and maybe it will also eventually get attention.

    -Skylark
     
  23. Clx-

    Clx- Guest

    I'm having identical problems to everyone else in this thread:/
     
  24. Nixon[I-C]

    Nixon[I-C] Certifiable
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    This is my trace route to Europa

    1 56 ms 56 ms 56 ms BThomehub.home [192.168.1.254]
    2 34 ms 34 ms 35 ms 217.47.207.58
    3 34 ms 33 ms 33 ms 217.47.95.161
    4 33 ms 34 ms 33 ms 217.41.174.13
    5 34 ms 33 ms 33 ms 217.41.174.118
    6 34 ms 34 ms 34 ms 217.41.218.38
    7 33 ms 33 ms 33 ms 217.32.78.99
    8 33 ms 33 ms 33 ms 217.32.169.237
    9 41 ms 41 ms 40 ms core2-pos6-1.birmingham.ukcore.bt.net [62.6.201.29]
    10 46 ms 45 ms 44 ms core2-10G0-5-0-0.ealing.ukcore.bt.net [194.74.65.138]
    11 247 ms 247 ms 251 ms core1-pos0-9-0-0.ealing.ukcore.bt.net [194.74.65.121]
    12 46 ms 45 ms 45 ms core1-pos5-0-0.telehouse.ukcore.bt.net [194.74.65.122]
    13 46 ms 45 ms 45 ms POS3-0.BR1.LND6.ALTER.NET [193.128.43.49]
    14 45 ms 45 ms 46 ms POS4-0.CR1.LND6.ALTER.NET [158.43.194.233]
    15 45 ms 45 ms 45 ms POS2-0.CR1.LND10.ALTER.NET [158.43.254.18]
    16 51 ms 46 ms 45 ms so-7-0-0.XR1.LND9.ALTER.NET [158.43.150.98]
    17 45 ms 45 ms 45 ms pos1-0.gw2.lnd9.alter.net [158.43.150.158]
    18 46 ms 45 ms 46 ms uuk202020.uk.customer.alter.net [158.43.28.238]

    19 46 ms 46 ms 46 ms fert02-ixe-lhr.ea.com [159.153.156.14]
    20 45 ms 45 ms 45 ms 159.153.156.138

    Interestingly, I'm also having huge issues with my connection to Atlantic server as well.

    I'm not being capped in anyway, and play several other games, including FPS where ping is pretty important, but it's only UO that is suffering.
     
  25. Guest

    Guest Guest

    Do we have any further information on this yet please?

    I once again am spending my evenings mining and crafting while my nice new dragon languishes in the stable, long pauses in game play not being condusive to avoidance of monochrome moments.