1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Greetings Guest!!

    In order to combat SPAM on the forums, all users are required to have a minimum of 2 posts before they can submit links in any post or thread.

    Dismiss Notice

Just renewed credit card.. cant update the info on my account page.. help?

Discussion in 'UHall' started by Elric_Soban, Dec 20, 2012.

  1. Elric_Soban

    Elric_Soban Babbling Loonie
    Stratics Veteran Stratics Legend

    Joined:
    Dec 7, 2004
    Messages:
    2,258
    Likes Received:
    14
    So my credit card was up for renewal, so i did that. Then I went into EA's horrific account management site to update the billing info....

    ...and I can't.

    It's the same card number, new expiry date. I have 2 choices for billing.
    1) Use existing card saved (wrong expiry)
    2) Use new credit card (cant input it, same card number.. gives me an error about not being unique.

    Any help?

    Thanks
     
  2. DJAd

    DJAd Stratics Legend
    Stratics Veteran

    Joined:
    Aug 17, 2007
    Messages:
    7,934
    Likes Received:
    3,587
    I'd give support a call (good luck). I have a similar issue. I got a new card which expires in 2022. On the Mythic site it only goes to 2021 so I can't use my card. I've been having to buy gametime codes for the past 6 months.
     
  3. Lady Laurel

    Lady Laurel Seasoned Veteran
    Stratics Veteran Alumni LOST

    Joined:
    Dec 19, 2009
    Messages:
    483
    Likes Received:
    97
    I had that problem and I had to wait until it was declined and then I was able to remove it and re-add with the new expiration date. Was a pain in the rear!

    Next time I am just going to do the game time codes
     
    #3 Lady Laurel, Dec 20, 2012
    Last edited: Dec 20, 2012
  4. Elric_Soban

    Elric_Soban Babbling Loonie
    Stratics Veteran Stratics Legend

    Joined:
    Dec 7, 2004
    Messages:
    2,258
    Likes Received:
    14
    that's absolutely unnacceptable.

    EA, please fix this. I don't need my houses to decay on account this kindof stupidity.
     
    Arrgh likes this.
  5. Frarc

    Frarc Stratics Legend
    Stratics Veteran Alumni Stratics Legend

    Joined:
    Mar 18, 2003
    Messages:
    7,770
    Likes Received:
    1,132
    #5 Frarc, Dec 20, 2012
    Last edited: Dec 21, 2012
    Lord Frodo, virtualhabitat and Arrgh like this.
  6. DJAd

    DJAd Stratics Legend
    Stratics Veteran

    Joined:
    Aug 17, 2007
    Messages:
    7,934
    Likes Received:
    3,587
    I would strongly recommend getting hold of some game time to save your house etc. I don't think they will change the account system for a small percentage of people. I've had numerous emails with them about this.
     
  7. Petra Fyde

    Petra Fyde Peerless Chatterbox
    Stratics Veteran Alumni Stratics Legend

    Joined:
    Jan 5, 2001
    Messages:
    30,889
    Likes Received:
    5,172
    Frarc has provided the right link for this situation. I have updated my credit card on 4 accounts using it.
     
    Lord Frodo likes this.
  8. Elric_Soban

    Elric_Soban Babbling Loonie
    Stratics Veteran Stratics Legend

    Joined:
    Dec 7, 2004
    Messages:
    2,258
    Likes Received:
    14
    I think I got it.
    Thanks, Frarc.
     
    Frarc likes this.
  9. Arrgh

    Arrgh Sage
    Stratics Veteran

    Joined:
    Jun 29, 2008
    Messages:
    624
    Likes Received:
    94
    Frarc likes this.
  10. virtualhabitat

    virtualhabitat Lore Keeper
    Stratics Veteran

    Joined:
    Jan 24, 2011
    Messages:
    755
    Likes Received:
    642
    Lord Frodo likes this.