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Just want to say 'a big thank you' to Mesanna for helping out with UO Store codes.

Discussion in 'UHall' started by Mandrake of DF, Apr 4, 2013.

  1. Mandrake of DF

    Mandrake of DF Lore Keeper
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    I did the blond mistake, that I see others have done. I bought a new stygian abyss code instead of a upgrade code.

    E-Mailing or calling customer support dont help, ive tried that. I even got adviced to send e-mail to warhammer online, but no help.

    In a last and desperate try, i sent a mail to mesanna - and got reply, against all odds. She said, she needed the acc name, and she would apply it for me - also she got the code i got for the sa new acc and the purchase trade number.

    Now, I replied to another thread about the same - and that person got answer within 30 mins!!!

    I bow myself and say a BIG THANK YOU to Mesanna for her effort and help.

    *Cheers*
     
  2. Frarc

    Frarc Stratics Legend
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  3. Viper09

    Viper09 Grand Poobah
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    Mesanna is just awesome.
     
  4. DevilsOwn

    DevilsOwn Stratics Legend
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    while it's great that Mesanna can make a call or run to a desk and get this (stupid) billing stuff squared away my fervent hope is that she's always calling the same guy, being not so nice as time goes by, and he becomes weary of it and the crap gets fixed! honestly, I want her to work on our game, not our payment woes
     
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  5. hen

    hen Certifiable
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    They NEED TO CHANGE THE WORDING TO THAT UPGRADE AS PEOPLE KEEP DOING THAT.
     
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  6. Viper09

    Viper09 Grand Poobah
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    It's actually pretty clear, I just looked at it. One is labeled Stygian Abyss: Account upgrade, the other is Stygian Abyss: New account + 30 days. Mistakes just tend to happen.
     
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  7. Sage Of Wisdom

    Sage Of Wisdom Adventurer
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    Well that was nice of her.
     
  8. Frarc

    Frarc Stratics Legend
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    Can you show me a screenshot that it says new account?

    Neither in dutch, french or geman it is saying that too us.:p

    What is writen for us it says.

    - Expansionpacket Ultima Online Stygian Abyss : + 30 Days Game Play

    - Expansionpacket Ultima Online Stygian Abyss (Only Upgrade)

    Both look the same on the webpage, and neither of them mention its for a new account. The first code sounds like a Upgrade + 30 days


    I already mentioned this to Mesanna and she knows about the problem. I can tell you its not her or the UO Teams fault but the ones that placed it wrong on the Origin webpage(s).
     
  9. Viper09

    Viper09 Grand Poobah
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    I will simply provide links since the labels I gave you are written just as I saw them in the origin store:

    http://store.origin.com/store/ea/en_US/pd/productID.156849100/sac.true Ultima Online™: Stygian Abyss™ (New Account + 30 Days of Game Time)
    http://store.origin.com/store/ea/en_US/pd/productID.135931300 Ultima Online™: Stygian Abyss™ (Account Upgrade)
     
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  10. Frarc

    Frarc Stratics Legend
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    Thanks,

    I can't click the links cause they direct me to Origin Belgium.

    So it seems that the new account part is missing on other langues webpages. Someting went missing in the translations i think.
     
  11. Chrille

    Chrille Journeyman
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    Well the links will only work if you use them from the same country as you are from Viper. If I use them I get to the origin webstore in sweden.
     
  12. Chrille

    Chrille Journeyman
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    Well in sweden the upgradeitem say its only for upgrade "additional package ultima online tm stygian abyss (only for upgrade)", and the other item say its for "additional package UltimaOnline tm, stygian abyss and 30 day gamecode". Since Ive read all about it its rather clear but in reality its not so good advertisment.
     
    #12 Chrille, Apr 5, 2013
    Last edited: Apr 5, 2013
  13. Viper09

    Viper09 Grand Poobah
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    Well then, Chrille, I guess we can establish that the US region webpage is clear and outside the US it isn't.
     
    #13 Viper09, Apr 5, 2013
    Last edited: Apr 5, 2013
  14. hen

    hen Certifiable
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    Duh.
     
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  15. Viper09

    Viper09 Grand Poobah
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    Indeed. But of course those of us in the US region are usually not aware how misleading the store advertisements are outside our area, hence this discussion. In which case it may not have been obvious to many prior to this...
     
    #15 Viper09, Apr 5, 2013
    Last edited: Apr 5, 2013
  16. Mandrake of DF

    Mandrake of DF Lore Keeper
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    It does NOT say new account in norwegian either, just expansion. Neither one word that it only applies to NEW account.
     
  17. Viper09

    Viper09 Grand Poobah
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    This was already covered further on in this thread...