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lag issue identified, I believe

Discussion in 'UHall' started by Beastmaster, Nov 15, 2008.

  1. Beastmaster

    Beastmaster Guest

    I've been doing a number of traces and looking at others' and believe I have isolated EA's issue. I have sent my real contact phone to Regine since she is online at the moment and hope she will have someone contact me. They have a configuration issue which can easily be corrected. Someone obviously made a configuration change a week or so ago that started this mess and hopefully I can straighten them out.

    Folks this isn't the ranting of just another internet armchair quarterback. I do this stuff for a living.
     
  2. Black Sun

    Black Sun Grand Poobah
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    Let's hope they listen and get someone on it.
     
  3. Maplestone

    Maplestone Crazed Zealot
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    *realizes how many wild armchair analysis posts I've made on the subject in the last day*

    *steps back to let the professionals work*
     
  4. Nenime

    Nenime Guest

    I'm not analysing. I'm just angry *snarl*. I wanna play!

    But these are good news, Beastmaster. Thank you for looking at this. I really hope this will solve the problem. :)
     
  5. Beastmaster

    Beastmaster Guest

    *sigh*

    Regine has moved on without comment, but I see Joanne is on now. Maybe she will see this and contact me.
     
  6. Bob_the_fart_guy

    Bob_the_fart_guy Slightly Crazed
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    The lack of response by EA or even the "DEVS" or moderators on the issue of the extreme lag now present in Ultima Online is disappointing to say the least.

    I have encountered many, many players that have the same issue as me, that being the now apparent and extreme lag that virtually prevents any intense game-play. Take more than 6 steps and your frozen for up to 8 seconds in the game. Its sad that no one representing Ultima Online has stepped forth to at the very least comment that this issue has been acknowledged.

    There are many people who pay their hard earned cash to play this game. It would be considerate to at the very least make some kind of statement that the issue is being looked into.

    On behalf of many of my fellow Ultima Online players...I would like to thank any Dev team or representative for kindly holding onto my credit card number. It must be nice to suck in all of our cash and completely ignore any complaint.

    *awaits a reply*
     
  7. Beastmaster

    Beastmaster Guest

    Anyone have email addresses for Joanne or any of the current Dev team?
     
  8. Rotgut Willy

    Rotgut Willy Seasoned Veteran
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    I've not experienced any lag. None.
     
  9. 5% Luck

    5% Luck Guest

    Well when this lag started i wasnt having any troubles but today UUUGGGHHH! its worse than i have ever seen it even on dial up
     
  10. Rotgut Willy

    Rotgut Willy Seasoned Veteran
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    Sounds like not everyone has the lag. I'm wondering if it could be a routing issue. If that's the case there is nothing EA can do about it... it's up to the ISP's to reroute.

    Is there anything in common with the people experiencing the lag? I play Napa, I live on the west coast, and I run the 2d client. Same with a friend of mine. Neither of has any lag at all. Smooth as a babies bum.
     
  11. Viper09

    Viper09 Grand Poobah
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    Never experienced the lag. Maybe it has to do with me playing a shard that is closest to where I live?
     
  12. Clarifier

    Clarifier Guest

    So what's the problem? Tell the rest of us. Inquiring minds want to know! :)
     
  13. The Craftsman

    The Craftsman Lore Master
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    So do the folks at EA although you'd scarecly believe it at times. The fact that youve fixed their problem for them shows their utter incompetence.
     
  14. Beastmaster

    Beastmaster Guest

    Joanne, the rest of the info is coming. The silly private message thing here is screwed up and says I have to wait 15 seconds between messages so please wait 1413 seconds before sending another. (Yes folks it says seconds in both spots). Hopefully I'll get it to you in the next 20 minutes.

    EDIT: LOL looks like Stratics is fixing the time stamp now and it placed this post before my previous one. Either that or the Doctor is in the house!
     
  15. Beastmaster

    Beastmaster Guest

    I've swapped messages with Joanne in the last half hour or so. Hopefully she will be able to get the info to someone that can make the necessary corrections. I don't want to get into a technical discussion on these open forums where half the people are looking for someone to flame. If my suspicion pans out I'll be happy to share it afterwards.

    edit: I just swapped messages with Regine/Sak also and she has forwarded my contact info to Draconi. So they are trying guys. Hang in there.
     
  16. Beastmaster

    Beastmaster Guest

    Joanne assures me she understands the networking lingo and I have provided the details to her. She is going to forward it to the correct person and hopefully get this resolved. This may not be the cause, but it definitely looks like a good candidate so let's keep our fingers crossed.

    For any of you techies out there that want to discover the issue for yourself try tracing to Atlantic then trace to either Chesapeake or Catskills to compare against Atlantic and see if you notice any glaring issue.
     
  17. Ziane

    Ziane Guest

    Zero lag and zero difference between the traceroutes of Atl, Chessy or Cats, and I'm playing from the UK.

    Unless it's already fixed?

    Saying that, I have had absolutely no problems with lag at all, and my ISP's routing is ridiculous (and no, I don't have a choice, there is only one in this area)...

    Zi
     
  18. Tina Small

    Tina Small Stratics Legend
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    Beastmaster, I'm definitely not a techie. All I notice when running traceroutes for the east coast shards is that some of them use a different server at the second-to-last hop (i.e., fert07 or fert08) and some have one more hop (with Level3) than others. But in the end, ALL of the trace routes I do for east coast shards have approximately the same ping on the last two hops (averaging between 160 and 170). Either routing still seems to have about the same packet loss on the last two hops if I poll repeatedly (about 10%).
     
  19. Mr X

    Mr X Guest

    I did some testing. I live in chicago and all centrl/east coast servers are lagged for me horribly with high ping times and packet loss. All west coast servers are lag free for me. Unfortunately for me I play siege and only siege.

    Fert 07 has been the culprit every time.

    All my hops until fert07 are under 50, I get to fert07 and it goes to 140+.

    I did a trace to napa and no problems since there was no fert07 hop.

    So this might explain why some people have lag and some don't. I think it sort of depends on where you live and what server you are playing. But rest assured it is EA's problem and not isp's, or not in my case anyway.
     
  20. Nystul

    Nystul Lore Master
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    Code:
    [b]Catskills[/b]
    Host Name                                           IP Address         Hop     Ping Time        Ping Avg     % Loss      Pkts r/s              Ping best/worst
    er-1-fe00.gsv.md.atlanticbb.net                     207.255.176.1      4       9ms              19ms         0%          3825 / 3844           7ms / 325ms
    ge-5-2-126.hsa2.Baltimore1.Level3.net               4.78.142.25        5       13ms             16ms         0%          3838 / 3844           10ms / 163ms
    so-6-1-0.mp2.Baltimore1.Level3.net                  4.68.112.73        6       12ms             22ms         0%          3837 / 3843           10ms / 5413ms
    ae-0-0.bbr2.Washington1.Level3.net                  4.68.128.210       7       16ms             21ms         0%          3835 / 3843           12ms / 4959ms
    ae-13-69.car3.Washington1.Level3.net                4.68.17.5          8       24ms             26ms         0%          3825 / 3843           12ms / 345ms
    ELECTRONIC.car3.Washington1.Level3.net              4.79.169.74        9       18ms             19ms         0%          3831 / 3843           12ms / 374ms
    fert07-eqx-iad.ea.com                               159.153.224.230    10      113ms            122ms        11%         3392 / 3843           110ms / 317ms
    * Unknown Host *                                    159.153.233.35     11      114ms            117ms        11%         3408 / 3843           110ms / 270ms
    
    
    
    
    [b]Atlantic[/b]
    Host Name                                           IP Address         Hop     Ping Time        Ping Avg     % Loss      Pkts r/s              Ping best/worst
    er-1-fe00.gsv.md.atlanticbb.net                     207.255.176.1      4       10ms             19ms         0%          453 / 456             8ms / 263ms
    ge-5-2-126.hsa2.Baltimore1.Level3.net               4.78.142.25        5       22ms             17ms         0%          456 / 456             10ms / 40ms
    so-6-1-0.mp2.Baltimore1.Level3.net                  4.68.112.73        6       13ms             22ms         0%          456 / 456             11ms / 89ms
    ae-2-0.bbr1.Washington1.Level3.net                  4.68.128.201       7       22ms             20ms         0%          455 / 456             12ms / 84ms
    ae-13-69.car3.Washington1.Level3.net                4.68.17.5          8       18ms             27ms         0%          456 / 456             13ms / 227ms
    ELECTRONIC.car3.Washington1.Level3.net              4.79.169.74        9       20ms             19ms         0%          456 / 456             13ms / 69ms
    fert07-eqx-iad.ea.com                               159.153.224.230    10      127ms            121ms        10%         407 / 456             111ms / 321ms
    * Unknown Host *                                    159.153.233.23     11      120ms            118ms        12%         399 / 455             110ms / 165ms
    
    
    
    
    [b]Chessy[/b]
    Host Name                                           IP Address         Hop     Ping Time        Ping Avg     % Loss      Pkts r/s              Ping best/worst
    er-1-fe00.gsv.md.atlanticbb.net                     207.255.176.1      4       12ms             19ms         0%          1679 / 1690           8ms / 289ms
    ge-5-2-126.hsa2.Baltimore1.Level3.net               4.78.142.25        5       20ms             16ms         0%          1688 / 1690           10ms / 62ms
    so-6-0-0.mp2.Baltimore1.Level3.net                  4.68.114.49        6       16ms             21ms         0%          1690 / 1690           10ms / 100ms
    ae-0-0.bbr2.Washington1.Level3.net                  4.68.128.210       7       32ms             20ms         0%          1687 / 1690           12ms / 88ms
    ae-23-79.car3.Washington1.Level3.net                4.68.17.69         8       18ms             26ms         0%          1681 / 1689           12ms / 221ms
    ELECTRONIC.car3.Washington1.Level3.net              4.79.169.74        9       19ms             18ms         0%          1689 / 1689           12ms / 50ms
    fert08-eqx-iad.ea.com                               159.153.224.238    10      113ms            121ms        11%         1490 / 1689           111ms / 321ms
    * Unknown Host *                                    159.153.233.11     11      114ms            120ms        10%         1505 / 1689           111ms / 5643ms
    
    I notice no difference as far as performance :X
     
  21. Beastmaster

    Beastmaster Guest

    Thanks for posting that Nystul. It shows different routes than where I found the suspected issue. Take a look at these.

    Code:
    ATLANTIC Host Name                          IP Address          Hop    Ping Time   Ping Avg   % Loss    Pkts r/s               Ping best/worst
    ae-23-79.car3.Washington1.Level3.net        4.68.17.69          9      22ms        27ms       0%        55 / 55                20ms / 123ms
    ELECTRONIC.car3.Washington1.Level3.net      4.79.169.74         10     22ms        26ms       0%        55 / 55                21ms / 54ms
    fert08-eqx-iad.ea.com                       159.153.224.238     11     120ms       125ms      1%        54 / 55                117ms / 241ms
    * Unknown Host *                            159.153.233.23      12     124ms       125ms      0%        55 / 55                118ms / 153ms
    
    
    CHESAPEAKE Host Name                        IP Address          Hop    Ping Time   Ping Avg   % Loss    Pkts r/s               Ping best/worst
    gar2.ascva.ip.att.net                       12.122.113.73       10     23ms                   100%      0 / 5
    * Unknown Host *                            12.116.77.34        11     122ms       124ms      0%        5 / 5                  121ms / 128ms
    fert08-eqx-iad.ea.com                       159.153.224.234     12     123ms       125ms      0%        5 / 5                  121ms / 137ms
    * Unknown Host *                            159.153.233.11      13     123ms       127ms      0%        5 / 5                  122ms / 133ms
    
    
    CATSKILLS Host Name                         IP Address          Hop    Ping Time   Ping Avg   % Loss    Pkts r/s               Ping best/worst
    gar2.ascva.ip.att.net                       12.122.113.9        10     33ms                   100%      0 / 4
    * Unknown Host *                            12.116.77.34        11     127ms       132ms      0%        4 / 4                  117ms / 147ms
    fert08-eqx-iad.ea.com                       159.153.224.234     12     366ms       184ms      0%        4 / 4                  116ms / 366ms
    * Unknown Host *                            159.153.233.35      13     153ms       134ms      0%        4 / 4                  121ms / 153ms
    
    
    SIEGE Host Name                             IP Address          Hop    Ping Time   Ping Avg   % Loss    Pkts r/s               Ping best/worst
    ae-23-79.car3.Washington1.Level3.net        4.68.17.69          9      28ms        36ms       0%        16 / 16                21ms / 130ms
    ELECTRONIC.car3.Washington1.Level3.net      4.79.169.74         10     23ms        27ms       0%        16 / 16                21ms / 44ms
    fert07-eqx-iad.ea.com                       159.153.224.230     11     122ms       124ms      13%       13 / 15                120ms / 139ms
    * Unknown Host *                            159.153.233.47      12     129ms       127ms      0%        15 / 15                119ms / 140ms
    
     
  22. Pom Pom

    Pom Pom Guest

    Since I know nothing at all about this, except that I am lagging SO bad, what does all this mean? Does this mean we are back to square one with no hope of a fix anytime soon?
     
  23. Beastmaster

    Beastmaster Guest

    Joanne just acknowledged receipt of the info and she is passing it on. No idea when they will be able to act on it.
     
  24. Cynth

    Cynth Guest

    With all due respect, your info. is nothing new to EA's networking guys. This is kinda the first thing they'd look at.

    This is no revelation, folks.
     
  25. Beastmaster

    Beastmaster Guest

    I take it you see nothing but packetloss and high pings like everyone else?
     
  26. Pink Dragoness

    Pink Dragoness Journeyman
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    I live on east coast and my lag problem to the game started on the 11th after the servers were brought back up from publish. I had been on that morning and before server went down, I had no problem lagging and freezing at that time, and the invasions were happening in Brit, Skara and Minoc that morning on Atlantic shard. I still have lag.
     
  27. Nystul

    Nystul Lore Master
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    I've been lagging for well OVER a month. I run traceuo daily to ping my connection so I'm one to notice when my ping isnt in the teens & twenties. I think a lot of players are saying that thier lag just really started when it's been going on for longer as a ping issue, but over the last week went further to increased packetloss.

    I'm not sure what would cause a high ping, and what would cause packetloss. But the high ping has been going on for a while for me and as my traceroute shows, it's specifically an EA issue as ALL my other hops are in the 20's easy on average.

    The packetloss though recently started sometimes this week. It's been getting nothing but worse and worse. Now I know they said they took down the shards because of an issue with the sherry the mouse thing crashing Origin shard I believe, so I'm wondering if thier change is to blame for things getting worse. BUT then again, after they took the shards down when they came up my ping dropped down to the twenties for a good day or two.

    The only thing I know for sure is that I'm paying for a "broken" game. If anyone wants to argue that they're obviously not near as bright as they think they are. That would be like competing in race with two of your cylinders not firing :x. I mean yeah it's still working, but it's obviously not working as it should.
     
  28. Arcus

    Arcus Grand Poobah
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    I see someone's DNS is screwed up.
     
  29. Xenobia

    Xenobia Lore Keeper
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    fert08 .238/.234

    fert07 .230/.226
     
  30. Xenobia

    Xenobia Lore Keeper
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    did another trace route and it looks like they fixed it
     
  31. Beastmaster

    Beastmaster Guest

    No, it still isn't fixed. Xenobia where's the trace where Fert07 had 226 assigned? That one I didn't see. Fert08 is the one I caught.

    Edit: I found the 226 traces that Walter Mitty and Mystikal posted. So yeah there's a problem there too.
     
  32. Xenobia

    Xenobia Lore Keeper
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    Gah! Well it was a good find on your part anyway! Kooooodohhhh's! and High Fives :)
    Oh and I was running the trace route's myself last night...didn't save any of them...let me see if I can find it.
     
  33. Xenobia

    Xenobia Lore Keeper
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    LoL would ya believe my own server...Lake Superior...Great Lakes as well
     
  34. Xenobia

    Xenobia Lore Keeper
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    I was running trace route after trace route last night till I could't see straight so I had to go to bed but I gotta tell ya I was not seeing the .238 after awhile last night. (on any of them) So it looked like someone was at least working the issues???? Could have been my eyes getting ready to fall out of my head from being tired lol who knows
     
  35. Tina Small

    Tina Small Stratics Legend
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    Try a west coast server trace if you're looking for the 159.153.192.238 IP. It shows up as the second to last hop going to Sonoma, so I imagine it's the same for the other west coast servers.
     
  36. Xenobia

    Xenobia Lore Keeper
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    Actually they are showing up as mostly .234 ...Someone stop touching the DNS server lol No touchie!!! (unless you are actually FIXING IT!)
     
  37. Xenobia

    Xenobia Lore Keeper
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    And get the mice out of your switches! Use the money we pay you every month and buy a new one???? Sounds reasonable to me, but then who am I? Just a lowly customer :sad4:
     
  38. Exantius

    Exantius Guest

    Code:
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    
    C:\Documents and Settings\Timothy>tracert greatlakes.owo.com
    
    Tracing route to central-ae6.owo.com [159.153.233.71]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  164.111.207.254
      2     1 ms    <1 ms    <1 ms  138.26.220.193
      3     4 ms    <1 ms     1 ms  nucleon.dpo.uab.edu [138.26.1.211]
      4     4 ms     4 ms     4 ms  atx-edge-02.inet.qwest.net [65.101.202.41]
      5     4 ms     5 ms     4 ms  atl-core-01.inet.qwest.net [205.171.21.5]
      6     4 ms     4 ms     4 ms  atl-brdr-03.inet.qwest.net [205.171.21.98]
      7     4 ms     4 ms     5 ms  63.146.26.234
      8    25 ms    26 ms    24 ms  tbr1.attga.ip.att.net [12.123.20.202]
      9    24 ms    25 ms    24 ms  cr1.attga.ip.att.net [12.122.17.9]
     10    24 ms    24 ms    24 ms  cr2.wswdc.ip.att.net [12.122.1.174]
     11    24 ms    24 ms    24 ms  tbr2.wswdc.ip.att.net [12.122.16.94]
     12    23 ms    23 ms    23 ms  gar2.ascva.ip.att.net [12.122.113.73]
     13   121 ms   121 ms   121 ms  12.116.77.34
     14   122 ms   121 ms   122 ms  fert07-eqx-iad.ea.com [159.153.224.226]
     15   121 ms   121 ms   121 ms  159.153.233.71
    
    Trace complete.
    
     
  39. Maplestone

    Maplestone Crazed Zealot
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    Weird ... I can resolve the IPs to a fert07/08 hostname, but not the fert07/08 hostnames to an IP.

    *wonders if that's normal or not for these devices*
     
  40. Xenobia

    Xenobia Lore Keeper
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    Not if reverse lookup is not setup or DNS is hosed
     
  41. Maplestone

    Maplestone Crazed Zealot
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    *nods* I just can't help throwing every idea I have at the wall to see if anything sticks :)

    (I doubt a DNS issue would cause lag ... well unless a routing table somewhere was configured with a hostname rather than an IP and was getting caught in some perpetual lookup loop)
     
  42. Xenobia

    Xenobia Lore Keeper
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    Bingo!... I have seen DNS/active directory so incredibly screwed that the entire server needed to be reloaded. However I think Beastmaster is the guru here and has pinpointed the problem to a hardware failure. I work on computers for the Air Force Base but I am by no means a networking goddess. They only let us learn what they want us to learn :eyes: heh so I try and peak in on every little thing I can to get the training.
     
  43. Beastmaster

    Beastmaster Guest

    Problem is we can't tell if it's a DNS issue or a router configuration issue. If 2 routers have been configured with the same hostname then the cache or perhaps the routing tables of all nearby routers will be hosed. Some routers map hostnames to system ids. At any rate this will at least cause a degradation of performance as they constantly try to route traffic or update tables.
     
  44. Xenobia

    Xenobia Lore Keeper
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    Well at least they finally have something to look at (no thanks to one of their customers lol) *high fives Beastmaster*
     
  45. Hobo Sapien

    Hobo Sapien Seasoned Veteran
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    Well as long as we are on the Topic. Yes I ping about 3X my normal ping. I am not able to run a trace route tho. I was hopin someone here cud tell me why. It times out. I can ping greatlakes.owo.com. But if I try and do a tracert greatlakes.owo.com I get request timed out. Any Idea's?
     
  46. Beastmaster

    Beastmaster Guest

    Hobo, let the trace run until you get to at least 30 request timed outs. If it gets that high then you have some other significant issue.

    Edit: What OS do you run?
     
  47. GalenKnighthawke

    GalenKnighthawke Grand Poobah
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    Why not just post in generic terms what you think the issue is? If someone contacts you personally there'll be accusations of favoritism.

    Also they can't tell a real network guy from some noob who says he is something he is not.

    So why not just post, in generic terms, what you think the issue is? And if they like it then maybe they'll contact you>?

    Either way remember that Mythic does have network people.....They may have already thought of whatever it is you thought of?

    -Galen's player
     
  48. Beastmaster

    Beastmaster Guest

    Galen, the issue has been brought to their attention with all the details. It has also been discussed at length in this thread. Nothing hidden.
     
  49. GalenKnighthawke

    GalenKnighthawke Grand Poobah
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    Ok; thank you.

    *is curious and pokes through thread*

    -Galen's player
     
  50. Hobo Sapien

    Hobo Sapien Seasoned Veteran
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    Windows XP