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Looking for Europa Lag, Need your help!

Discussion in 'UO Europa' started by Spada, Jan 26, 2009.

  1. Spada

    Spada Guest

    Hello everyone,
    We received a report last week that some customers were experience packet loss when connected to the Europa Shard. I have our Server team looking into it, but all the hardware checks out.

    I'm hoping that if there are any Europa shard players out there today that are experiencing this that they could post their traceroutes? I'll pass those traceroutes on to our server team and have them investigate further.

    Thank you!
     
  2. Hello, Sparda!

    Here we go:

    Code:
    Host Name                              IP Address          Hop    Ping Time   Ping Avg   % Loss    Pkts r/s   Ping best/worst
    * Unknown Host *                       192.168.1.1         1      1ms         1ms        0%        49 / 49    1ms / 2ms
    1-80.106-92.cust.bluewin.ch            92.106.80.1         2      10ms        24ms       0%        49 / 49    9ms / 123ms
    net481.bwrt2zhb.bluewin.ch             195.186.121.1       3      10ms        23ms       0%        49 / 49    9ms / 85ms
    po20.zhbdz09p-rtdi02.bluewin.ch        195.186.0.101       4      10ms        26ms       0%        49 / 49    10ms / 122ms
    126-0-186-195.bluewin.ch               195.186.0.126       5      10ms                   100%      0 / 49
    i79zhb-015-vla200.bb.ip-plus.net       138.187.129.62      6      10ms                   100%      0 / 48
    i79tix-025-ten1-1.bb.ip-plus.net       138.187.129.82      7      10ms                   100%      0 / 48
    sl-gw10-zur-5-0-1.sprintlink.net       80.93.9.125         8      10ms        33ms       0%        48 / 48    10ms / 332ms
    sl-bb20-zur-13-0.sprintlink.net        80.93.8.37          9      11ms        23ms       2%        47 / 48    10ms / 161ms
    sl-crs1-fra-0-0-2-0.sprintlink.net     213.206.129.124     10     16ms        31ms       0%        48 / 48    15ms / 206ms
    sl-bb21-fra-12-0-0.sprintlink.net      217.147.96.77       11     17ms        27ms       0%        48 / 48    15ms / 129ms
    sl-bb20-par-14-0-0.sprintlink.net      213.206.129.65      12     26ms        38ms       0%        48 / 48    25ms / 159ms
    sl-bb23-lon-13-0.sprintlink.net        213.206.129.85      13     33ms        48ms       0%        48 / 48    31ms / 141ms
    sl-gw29-lon-15-0-0.sprintlink.net      213.206.128.187     14     32ms        48ms       4%        46 / 48    31ms / 218ms
    * Unknown Host *                       213.206.159.166     15     34ms                   100%      0 / 48
    fert01-ixe-lhr.ea.com                  159.153.156.2       16     34ms        49ms       0%        48 / 48    33ms / 147ms
    * Unknown Host *                       159.153.156.138     17     33ms        47ms       2%        47 / 48    32ms / 138ms
    
    I have a generally bad connection with many, many hops and i have no clue who to blame for it. Choices of ISP's are limited here too. Somewhere on the way to the OSI-Servers is almost every time packetloss or high latency, mostly on the sprintlink-side of the route.

    I get used to this, sadly no pvp or high-end game content for me with this connection. I'm green with envy if I see routes posted from others :wall:

    Anyway, I you have some suggestions for improving my connection, please tell me.

    Thank you,

    Narda
     
  3. Barian

    Barian Always Present
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    Code:
    Host Name                        IP Address        Hop    Ping Time   Ping Avg   % Loss    Pkts r/s         Ping best/worst
    esr4.sheffield3.broadband.bt.net 217.47.73.143     1      5ms         6ms        0%        38 / 38          4ms / 34ms
    * Unknown Host *                 217.47.73.30      2      6ms         6ms        0%        38 / 38          5ms / 8ms
    * Unknown Host *                 217.47.110.10     3      6ms         6ms        5%        36 / 38          6ms / 8ms
    * Unknown Host *                 217.41.176.29     4      6ms         7ms        0%        38 / 38          5ms / 25ms
    * Unknown Host *                 217.41.176.65     5      7ms         6ms        0%        38 / 38          5ms / 27ms
    * Unknown Host *                 217.41.176.138    6      8ms                    100%      0 / 38
    * Unknown Host *                 217.41.176.50     7      6ms         6ms        10%       34 / 38          5ms / 9ms
    * Unknown Host *                 217.47.73.50      8      7ms                    100%      0 / 38
    * Unknown Host *                 217.32.171.245    9      6ms         6ms        0%        38 / 38          5ms / 9ms
    core2-pos15-0.manchester.ukcore.b62.6.201.253      10     8ms         8ms        5%        36 / 38          7ms / 12ms
    core2-pos0-1-5-0.ealing.ukcore.bt62.6.204.197      11     15ms        15ms       2%        37 / 38          14ms / 18ms
    core3-10ge0-5-0-0.ealing.ukcore.b194.74.65.137     12     14ms        14ms       7%        35 / 38          13ms / 23ms
    core1-pos1-0-0.telehouse.ukcore.b62.6.201.82       13     13ms        13ms       0%        38 / 38          12ms / 20ms
    POS3-0.BR1.LND6.ALTER.NET        193.128.43.49     14     53ms        53ms       0%        38 / 38          49ms / 58ms
    so-0-2-2.CR2.LND6.ALTER.NET      158.43.206.133    15     13ms        14ms       2%        36 / 37          12ms / 51ms
    ge-1-0-0.XR2.LND9.ALTER.NET      158.43.252.46     16     71ms        16ms       5%        35 / 37          13ms / 71ms
    pos2-0.gw2.lnd9.alter.net        158.43.150.162    17     13ms        13ms       5%        35 / 37          12ms / 44ms
    uuk202020.uk.customer.alter.net  158.43.28.238     18     53ms        60ms       2%        36 / 37          50ms / 247ms
    fert01-ixe-lhr.ea.com            159.153.156.6     19     16ms        16ms       0%        37 / 37          15ms / 20ms
    * Unknown Host *                 159.153.156.138   20     17ms        16ms       0%        37 / 37          15ms / 19ms
    Here's mine
    It was much worse last night
     
  4. Tabby Kapak

    Tabby Kapak Journeyman
    Professional Stratics Veteran Campaign Benefactor

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    Maybe a silly question for some, butteh... how does this traceroute thingy work? :eek:
    Esp on one comp we have had lag probs recently, and sometimes on both comps UO seems to freeze for like 30 secs or longer...
     
  5. Chiera

    Chiera Guest

    just run 'tracert europa.owo.com' from the dos console. Should bring you the trace to 159.153.156.138.

    If you want the actual conn parameters to the server, connect to the europa server, run 'netstat' from the dos console which will give you all current network connections. The actual europa server is something like 159.153.156.14x. Then run a 'tracert' on that adress.

    @narda
    you've got a problem with your isp :( the 100% packet loss between the two bluewin routers on the route indicate a massive problem on your isp's side. If this is persistent, you should complain to them for either they have misconfigured their routers, have hardware problems, or most probably a bandwidth problem. Nothing you should accept as a paying customer. A pity, bc the conn without the packet loss issues doesn't look that bad.
     
  6. Nilrem

    Nilrem Sage
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    Chiera, 100% loss can just be the server/router not responding to pings (likely as it's certainly getting past it to ping later hops).
    My connection almost always shows 100% loss on a couple of hops, it's when it's showing the odd loss that it tends to be a problem ;)

    I'll try some trace routes during the day and see if anythign shows up on my connection to Europa.
     
  7. Chiera

    Chiera Guest

    if that is the case, the actual ping times to the destination should not be affected. In Narda's case they are though.

    added:

    just had a closer look on the routing table. You are right in that the problem actually starts earlier. Even the first hops (after the network router ofc) without the packet loss vary from 10 to 100+. This is just not acceptable and is a strong indication for a problem with the isp.
     
  8. Spada

    Spada Guest

    Thank you for the trace routes, this is a good start. If some of the hardware that connects to Europa is suffering from issues I'm hoping we have enough info here for the IT guys to review. Keep the info coming, and as soon as I know more I'll post.
     
  9. Barian

    Barian Always Present
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    Tonights version

    Code:
    Host Name                        IP Address        Hop    Ping Time   Ping Avg   % Loss    Pkts r/s         Ping best/worst
    esr4.sheffield3.broadband.bt.net 217.47.73.143     1      5ms         6ms        0%        115 / 115        5ms / 11ms
    * Unknown Host *                 217.47.73.30      2      6ms         6ms        0%        115 / 115        5ms / 21ms
    * Unknown Host *                 217.47.73.174     3      8ms                    100%      0 / 115
    * Unknown Host *                 217.41.176.21     4      6ms         6ms        0%        115 / 115        5ms / 21ms
    * Unknown Host *                 217.41.176.65     5      6ms         7ms        0%        115 / 115        5ms / 26ms
    * Unknown Host *                 217.41.176.122    6      12ms                   100%      0 / 114
    * Unknown Host *                 217.41.176.42     7      8ms         6ms        21%       89 / 114         5ms / 17ms
    * Unknown Host *                 217.41.167.114    8      6ms         6ms        6%        107 / 114        5ms / 30ms
    core2-pos4-1.sheffield.ukcore.bt.217.32.171.189    9      5ms         6ms        0%        114 / 114        5ms / 32ms
    core2-pos8-0.birmingham.ukcore.bt62.6.204.46       10     10ms        10ms       0%        114 / 114        9ms / 13ms
    core2-pos0-6-4-0.ilford.ukcore.bt62.6.204.62       11     15ms        15ms       1%        112 / 114        14ms / 24ms
    core1-te0-5-0-0.ilford.ukcore.bt.194.74.65.133     12     42ms        42ms       6%        107 / 114        39ms / 47ms
    core1-pos9-0.telehouse.ukcore.bt.62.6.201.118      13     13ms        13ms       1%        112 / 114        12ms / 17ms
    POS3-0.BR1.LND6.ALTER.NET        193.128.43.49     14     13ms        13ms       0%        113 / 114        12ms / 21ms
    so-0-2-2.CR1.LND6.ALTER.NET      158.43.194.233    15     22ms        13ms       5%        108 / 114        11ms / 46ms
    ge-1-0-0.XR1.LND9.ALTER.NET      158.43.252.21     16     16ms        16ms       0%        113 / 114        13ms / 61ms
    POS1-0.GW2.LND9.ALTER.NET        158.43.150.158    17     13ms        13ms       0%        113 / 114        12ms / 17ms
    uuk202020.uk.customer.alter.net  158.43.28.238     18     38ms        22ms       5%        108 / 114        13ms / 199ms
    fert01-ixe-lhr.ea.com            159.153.156.6     19     15ms        16ms       1%        112 / 114        14ms / 18ms
    * Unknown Host *                 159.153.156.138   20     17ms        17ms       2%        111 / 114        15ms / 37ms
     
  10. Petra Fyde

    Petra Fyde Peerless Chatterbox
    Stratics Veteran Alumni Stratics Legend

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    9 hops to get out of Sheffield? Catching the tram is it?
     
  11. Barian

    Barian Always Present
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    A very fast tram thankyouverymuch

    and people on NTL shouldn't criticise BT......................:lick:
     
  12. PJay

    PJay Seasoned Veteran
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    Well heres mine ive been experiancing lag issues for weeks currently uos unplayable for myself. Far too much lag! Hopefully this information will cure something!

    Code:
    Host Name                                  IP Address        Hop    Ping Time   Ping Avg   % Loss    Pkts r/s       Ping best/worst
    * Unknown Host *                           217.47.110.186    2      27ms        27ms       0%        94 / 94        26ms / 41ms
    * Unknown Host *                           217.47.111.161    3      27ms                   100%      0 / 93
    * Unknown Host *                           217.41.167.10     4      29ms                   100%      0 / 93
    * Unknown Host *                           217.41.176.13     5      27ms        28ms       0%        93 / 93        26ms / 48ms
    * Unknown Host *                           217.41.176.65     6      27ms        27ms       0%        93 / 93        26ms / 48ms
    * Unknown Host *                           217.41.176.114    7      29ms                   100%      0 / 93
    * Unknown Host *                           217.41.176.50     8      27ms        27ms       0%        93 / 93        26ms / 31ms
    * Unknown Host *                           217.47.73.35      9      28ms                   100%      0 / 93
    core1-pos14-3.sheffield.ukcore.bt.net      217.32.171.197    10     27ms        27ms       0%        93 / 93        26ms / 30ms
    core1-pos8-0.birmingham.ukcore.bt.net      62.6.204.146      11     30ms        29ms       3%        90 / 93        28ms / 32ms
    core1-pos0-6-1-0.ealing.ukcore.bt.net      62.6.204.210      12     33ms        33ms       0%        93 / 93        32ms / 40ms
    core1-pos5-0-0.telehouse.ukcore.bt.net     194.74.65.122     13     33ms        33ms       0%        93 / 93        33ms / 38ms
    POS3-0.BR1.LND6.ALTER.NET                  193.128.43.49     14     34ms        33ms       0%        93 / 93        32ms / 36ms
    so-0-2-2.CR2.LND6.ALTER.NET                158.43.206.133    15     33ms        36ms       0%        93 / 93        33ms / 112ms
    ge-1-0-0.XR2.LND9.ALTER.NET                158.43.252.46     16     35ms        37ms       2%        91 / 93        34ms / 81ms
    pos2-0.gw2.lnd9.alter.net                  158.43.150.162    17     34ms        34ms       0%        93 / 93        33ms / 39ms
    uuk202020.uk.customer.alter.net            158.43.28.238     18     35ms        38ms       2%        91 / 93        34ms / 152ms
    fert01-ixe-lhr.ea.com                      159.153.156.6     19     37ms        36ms       1%        92 / 93        35ms / 40ms
    * Unknown Host *                           159.153.156.138   20     35ms        35ms       0%        93 / 93        34ms / 38ms
    
    
     
  13. Hello Chiera!

    Thank you for the hints. I am no techie and so I did not know how to interpret these routes. I'll wrap an email around this traceroutes and contact the isp's customer service. He's got the quasimonopol here though, always a bad thing. But one can always try ;-)

    Narda
     
  14. R Traveler

    R Traveler Babbling Loonie
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    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 14 ms 14 ms 14 ms ppp85-140-148-1.pppoe.mtu-net.ru [85.140.148.1]
    3 15 ms 15 ms 15 ms 212.188.1.113
    4 15 ms 14 ms 15 ms 212.188.1.113
    5 47 ms 82 ms 57 ms m9-cr02-po4.msk.stream-internet.net [195.34.59.49]
    6 17 ms 16 ms 16 ms m9-cr01-po1.msk.stream-internet.net [195.34.59.53]
    7 23 ms 23 ms 24 ms bor-cr01-po4.spb.stream-internet.net [195.34.53.126]
    8 68 ms 68 ms 68 ms anc-cr01-po3.ff.stream-internet.net [195.34.53.102]
    9 69 ms 69 ms 69 ms ge-6-0-0.BR1.FFT1.alter.net [80.81.193.1]
    10 78 ms 78 ms 78 ms so-0-0-0.XR1.LND9.ALTER.NET [146.188.15.234]
    11 79 ms 78 ms 79 ms POS1-0.GW2.LND9.ALTER.NET [158.43.150.158]
    12 80 ms 203 ms 199 ms uuk202020.uk.customer.alter.net [158.43.28.238]
    13 85 ms 84 ms 84 ms fert02-ixe-lhr.ea.com [159.153.156.14]
    14 85 ms 85 ms 84 ms 159.153.156.138
     
  15. Barian

    Barian Always Present
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    Code:
    Host Name                        IP Address        Hop    Ping Time   Ping Avg   % Loss    Pkts r/s         Ping best/worst
    esr4.sheffield3.broadband.bt.net 217.47.73.143     1      7ms         5ms        0%        86 / 86          4ms / 8ms
    * Unknown Host *                 217.47.73.30      2      6ms         6ms        0%        86 / 86          5ms / 20ms
    * Unknown Host *                 217.47.110.10     3      7ms                    100%      0 / 86
    * Unknown Host *                 217.41.176.29     4      6ms         6ms        0%        86 / 86          5ms / 21ms
    * Unknown Host *                 217.41.176.65     5      6ms         6ms        0%        86 / 86          5ms / 21ms
    * Unknown Host *                 217.41.176.114    6      9ms                    100%      0 / 86
    * Unknown Host *                 217.41.176.34     7      6ms         6ms        0%        86 / 86          5ms / 8ms
    * Unknown Host *                 217.32.96.241     8      6ms                    100%      0 / 86
    core1-pos4-2.sheffield.ukcore.bt.217.32.171.161    9      6ms         6ms        0%        86 / 86          5ms / 9ms
    core1-pos8-0.birmingham.ukcore.bt62.6.204.146      10     9ms         8ms        8%        79 / 86          8ms / 10ms
    core3-pos0-6-1-0.ealing.ukcore.bt62.6.204.210      11     13ms        13ms       16%       72 / 86          12ms / 24ms
    core1-pos5-0-0.telehouse.ukcore.b194.74.65.122     12     12ms        13ms       0%        86 / 86          11ms / 16ms
    POS3-0.BR1.LND6.ALTER.NET        193.128.43.49     13     92ms        106ms      13%       74 / 86          92ms / 128ms
    so-0-2-2.CR1.LND6.ALTER.NET      158.43.194.233    14     93ms        107ms      15%       73 / 86          91ms / 146ms
    ge-1-0-0.XR1.LND9.ALTER.NET      158.43.252.21     15     91ms        106ms      6%        80 / 86          87ms / 133ms
    POS1-0.GW2.LND9.ALTER.NET        158.43.150.158    16     92ms        107ms      6%        80 / 86          85ms / 131ms
    uuk202020.uk.customer.alter.net  158.43.28.238     17     90ms        109ms      9%        78 / 86          89ms / 211ms
    fert02-ixe-lhr.ea.com            159.153.156.14    18     17ms        18ms       5%        81 / 86          16ms / 94ms
    * Unknown Host *                 159.153.156.138   19     15ms        15ms       4%        81 / 85          14ms / 19ms
    Just got this trace
    SuXXoRs

    :sad4:
     
  16. Barian

    Barian Always Present
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    Code:
    Host Name                        IP Address        Hop    Ping Time   Ping Avg   % Loss    Pkts r/s         Ping best/worst
    esr4.sheffield3.broadband.bt.net 217.47.73.143     1      6ms         5ms        0%        112 / 112        5ms / 7ms
    * Unknown Host *                 217.47.73.30      2      6ms         6ms        0%        112 / 112        5ms / 22ms
    * Unknown Host *                 217.41.167.10     3      6ms         7ms        8%        102 / 112        5ms / 23ms
    * Unknown Host *                 217.41.176.13     4      6ms         7ms        0%        112 / 112        5ms / 37ms
    * Unknown Host *                 217.41.176.65     5      6ms         6ms        0%        112 / 112        5ms / 10ms
    * Unknown Host *                 217.41.176.138    6      7ms                    100%      0 / 112
    * Unknown Host *                 217.41.176.42     7      6ms         6ms        0%        112 / 112        5ms / 21ms
    * Unknown Host *                 217.41.167.241    8      7ms                    100%      0 / 112
    core2-pos4-0.sheffield.ukcore.bt.217.32.171.185    9      7ms         7ms        18%       91 / 112         5ms / 86ms
    core2-pos15-0.manchester.ukcore.b62.6.201.253      10     8ms         9ms        7%        104 / 112        7ms / 25ms
    core2-pos0-1-0-0.ilford.ukcore.bt62.6.204.253      11     16ms        17ms       7%        104 / 112        14ms / 79ms
    core1-te0-5-0-0.ilford.ukcore.bt.194.74.65.133     12     15ms        14ms       8%        103 / 112        13ms / 30ms
    core1-pos9-1.telehouse.ukcore.bt.194.74.65.114     13     13ms        13ms       10%       100 / 112        11ms / 28ms
    POS3-0.BR1.LND6.ALTER.NET        193.128.43.49     14     12ms        13ms       6%        105 / 112        12ms / 29ms
    so-0-2-2.CR2.LND6.ALTER.NET      158.43.206.133    15     13ms        14ms       2%        108 / 111        12ms / 49ms
    ge-1-0-0.XR2.LND9.ALTER.NET      158.43.252.46     16     14ms        15ms       3%        107 / 111        13ms / 42ms
    pos2-0.gw2.lnd9.alter.net        158.43.150.162    17     13ms        14ms       6%        104 / 111        12ms / 29ms
    uuk202020.uk.customer.alter.net  158.43.28.238     18     20ms        32ms       7%        103 / 111        17ms / 212ms
    fert01-ixe-lhr.ea.com            159.153.156.6     19     15ms        16ms       9%        100 / 111        14ms / 32ms
    * Unknown Host *                 159.153.156.138   20     17ms        17ms       9%        100 / 111        15ms / 33ms
    
    Tonights version
     
  17. Another traceroute with some bad loss...
     

    Attached Files:

  18. Spada

    Spada Guest

    Hello everyone, it looks from the trace routes that many of you begin to see the packet loss before the EA servers. I'm not sure exactly what we can do for you guys other than recommend you contact your ISP's and let them know about your trace route and if they are willing to contact the owners of those servers who show the loss.

    I will have our network engineer take a look at this thread over the weekend to see if there are any updates or other suggestions he can give me to pass on to you guys.

    Thank you again, for all the help in trying to nail this down.
    -Spada
     
  19. Olahorand

    Olahorand Slightly Crazed
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    Here my tracert result (fro Germany):

    Tracing route to central-eu1.owo.com [159.153.156.138]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.153.1
    2 1 ms 1 ms 1 ms 10.250.250.253
    3 1 ms 1 ms 3 ms corporate firewall (replaced)
    4 2 ms 1 ms 2 ms 212.185.62.34
    5 41 ms 39 ms 64 ms hh-ag3.HH.DE.NET.DTAG.DE [194.25.5.113]
    6 31 ms 14 ms 5 ms 217.5.74.154
    7 36 ms 111 ms 71 ms 62.156.139.46
    8 693 ms 636 ms 538 ms sl-bb21-ams-14-0-0.sprintlink.net [213.206.129.49]
    9 288 ms 262 ms 203 ms sl-bb23-lon-4-0.sprintlink.net [213.206.129.143]
    10 210 ms 270 ms 197 ms sl-gw29-lon-15-0-0.sprintlink.net [213.206.128.187]
    11 56 ms 24 ms 60 ms 213.206.159.166
    12 117 ms 111 ms 128 ms fert01-ixe-lhr.ea.com [159.153.156.2]
    13 45 ms 54 ms 45 ms 159.153.156.138

    Trace complete.

    Seems its sprintlink again.
     
  20. Trevelyan

    Trevelyan Guest

    What happened to COLT?
     
  21. Barian

    Barian Always Present
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    Code:
    Host Name                        IP Address        Hop    Ping Time   Ping Avg   % Loss    Pkts r/s         Ping best/worst
    esr4.sheffield3.broadband.bt.net 217.47.73.143     1      6ms         6ms        0%        98 / 98          5ms / 8ms
    * Unknown Host *                 217.47.73.30      2      6ms         6ms        0%        98 / 98          5ms / 8ms
    * Unknown Host *                 217.47.73.174     3      8ms         6ms        0%        98 / 98          5ms / 8ms
    * Unknown Host *                 217.41.176.21     4      8ms         6ms        0%        98 / 98          5ms / 16ms
    * Unknown Host *                 217.41.176.134    5      6ms                    100%      0 / 98
    * Unknown Host *                 217.41.176.46     6      7ms         6ms        0%        98 / 98          5ms / 8ms
    * Unknown Host *                 217.47.19.113     7      5ms         6ms        0%        98 / 98          5ms / 9ms
    core2-pos4-0.sheffield.ukcore.bt.217.32.171.185    8      6ms         6ms        0%        98 / 98          5ms / 8ms
    core2-pos15-0.manchester.ukcore.b62.6.201.253      9      8ms         8ms        0%        98 / 98          7ms / 10ms
    core2-pos0-1-5-0.ealing.ukcore.bt62.6.204.197      10     17ms        15ms       0%        98 / 98          13ms / 37ms
    core2-pos1-0-0.telehouse.ukcore.b62.6.201.86       11     37ms        34ms       7%        91 / 98          13ms / 38ms
    * Unknown Host *                 0.0.0.0           12     0ms
    POS3-0.BR1.LND6.ALTER.NET        193.128.43.49     13     756ms       733ms      26%       72 / 98          35ms / 784ms
    so-0-2-2.CR1.LND6.ALTER.NET      158.43.194.233    14     758ms       730ms      32%       66 / 98          32ms / 835ms
    ge-1-0-0.XR1.LND9.ALTER.NET      158.43.252.21     15     767ms       722ms      34%       64 / 97          38ms / 786ms
    POS1-0.GW2.LND9.ALTER.NET        158.43.150.158    16     766ms       729ms      27%       70 / 97          39ms / 786ms
    uuk202020.uk.customer.alter.net  158.43.28.238     17     15ms        18ms       0%        97 / 97          13ms / 168ms
    fert02-ixe-lhr.ea.com            159.153.156.14    18     759ms       728ms      30%       67 / 97          43ms / 783ms
    * Unknown Host *                 159.153.156.138   19     758ms       725ms      34%       64 / 97          44ms / 785ms
    
    Worst conn ever...................:sad4:
     
  22. Joshua Ravenloft

    Joshua Ravenloft Journeyman
    Stratics Veteran

    Joined:
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    Messages:
    278
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    40
    Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
    * Unknown Host * 1 1ms
    * Unknown Host * 217.47.108.250 2 33ms
    * Unknown Host * 217.47.109.161 3 34ms
    * Unknown Host * 217.47.158.174 4 33ms
    * Unknown Host * 212.140.206.13 5 33ms
    * Unknown Host * 217.41.173.65 6 45ms
    * Unknown Host * 217.41.173.114 7 34ms
    * Unknown Host * 217.41.173.58 8 33ms
    * Unknown Host * 217.47.108.113 9 34ms
    core2-pos1-1.manchester.ukcore.bt194.72.2.185 10 33ms
    core2-pos0-1-5-0.ealing.ukcore.bt62.6.204.197 11 40ms
    core2-pos1-0-0.telehouse.ukcore.b62.6.201.86 12 61ms
    core1-pos4-0.telehouse.ukcore.bt.62.6.201.145 13 700ms
    POS3-0.BR1.LND6.ALTER.NET 193.128.43.49 14 691ms
    so-0-2-2.CR1.LND6.ALTER.NET 158.43.194.233 15 683ms
    ge-1-0-0.XR1.LND9.ALTER.NET 158.43.252.21 16 685ms
    POS1-0.GW2.LND9.ALTER.NET 158.43.150.158 17 690ms
    uuk202020.uk.customer.alter.net 158.43.28.238 18 39ms
    fert01-ixe-lhr.ea.com 159.153.156.6 19 692ms
    * Unknown Host * 159.153.156.138 20 689ms

    Rubbish connection!
     
  23. Wolfrat

    Wolfrat Adventurer
    Stratics Veteran

    Joined:
    Mar 30, 2008
    Messages:
    55
    Likes Received:
    0
    And for me, resulting in OOoooOOoOOoOo (again):

    Tracing route to central-eu1.owo.com [159.153.156.138]
    over a maximum of 30 hops:

    1 2 ms 1 ms 1 ms
    2 29 ms 30 ms 30 ms 217.47.70.122
    3 30 ms 29 ms 29 ms 217.47.70.161
    4 30 ms 29 ms 31 ms 217.47.202.10
    5 31 ms 29 ms 29 ms 217.41.168.13
    6 29 ms 30 ms 32 ms 217.41.168.65
    7 32 ms 30 ms 30 ms 217.41.168.138
    8 29 ms 29 ms 30 ms 217.41.168.50
    9 31 ms 31 ms 31 ms 217.47.83.114
    10 33 ms 30 ms 31 ms 62.6.200.45
    11 51 ms 52 ms 54 ms core2-pos1-0-0.telehouse.ukcore.bt.net [62.6.201
    .86]
    12 * * * Request timed out.
    13 665 ms 667 ms 671 ms POS3-0.BR1.LND6.ALTER.NET [193.128.43.49]
    14 668 ms 678 ms 665 ms so-0-2-2.CR1.LND6.ALTER.NET [158.43.194.233]
    15 670 ms 668 ms 662 ms ge-1-0-0.XR1.LND9.ALTER.NET [158.43.252.21]
    16 * * 680 ms POS1-0.GW2.LND9.ALTER.NET [158.43.150.158]
    17 33 ms 32 ms 31 ms uuk202020.uk.customer.alter.net [158.43.28.238]

    18 685 ms 680 ms 687 ms fert01-ixe-lhr.ea.com [159.153.156.6]
    19 688 ms 689 ms 683 ms europa.owo.com [159.153.156.138]
     
  24. PJay

    PJay Seasoned Veteran
    Stratics Veteran

    Joined:
    May 29, 2008
    Messages:
    396
    Likes Received:
    38
    Well ive kept trying for about two weeks now and uos been unbarable for lag ive just stopped bothering to play other than to stock vendors.

    Upon calling my ISP i was told the issue isnt directy their responsibility.
    They suggested i should contact The games customer support LOL!

    Pass the buck games gotta love it :p

    Cheers Spada for trying !!
     
  25. Spada

    Spada Guest

    Thanks for all the info guys, I am going to try and find out if we can contact Verizon (Alter.net) and work something out with them. It looks like that POS3 switch is either overtasks, or failing.

    Lets all hope they are eager to hear from me!
    -Spada
     
  26. Barian

    Barian Always Present
    Stratics Veteran Alumni Stratics Legend

    Joined:
    Feb 27, 2004
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    13,371
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    Go Spada !!

    .....and thanks...........:thumbsup:
     
  27. Law of Hell

    Law of Hell Guest

    I recently got problems with connection here is my traceroute :

    Tracing route to central-eu1.owo.com [159.153.156.138]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms WANConnectionDevice.home [192.168.1.1]
    2 45 ms 46 ms 44 ms AGrenoble-257-1-82-1.w86-219.abo.wanadoo.fr [86.
    219.17.1]
    3 45 ms 44 ms 45 ms 10.224.49.129
    4 47 ms 45 ms 46 ms xe-7-1-0-0.nrlyo101.Lyon.francetelecom.net [193.
    252.101.22]
    5 54 ms 55 ms 56 ms 193.252.161.170
    6 54 ms 53 ms 54 ms sl-bb20-par-3-0-0.sprintlink.net [213.206.131.41
    ]
    7 61 ms 60 ms 61 ms sl-bb23-lon-13-0.sprintlink.net [213.206.129.85]

    8 61 ms 61 ms 62 ms sl-gw29-lon-15-0-0.sprintlink.net [213.206.128.1
    87]
    9 60 ms 62 ms 63 ms 213.206.159.166
    10 175 ms 174 ms 174 ms fert02-ixe-lhr.ea.com [159.153.156.10]
    11 172 ms 175 ms 173 ms 159.153.156.138

    Trace complete.


    :( :( i really want to start playing again !!
     
  28. Return2UO

    Return2UO Guest

    Does anyone know of a method I can create a little batch file which will run tracert europa.owo.com and save the output to a text file?

    If I have this, I can have the icon on the quick start ready to double click when this happens.

    Cheers
     
  29. Lord Patapon

    Lord Patapon Guest

    Nope, sorry mate, I don't know how to do this.

    Since Im in the same country and have the same ISP than Law of Hell, ill put my traceroute too, if it's any use; I can't play anymore either, because well ... 178 ms is a high ping to PvP/Champ, so Im getting my frustration out by destroying civilizations with online Civ 4 :p

    Here it is :

    Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
    HSIB.home 192.168.1.1 1 0ms 0ms 0% 11 / 11 0ms / 1ms
    * Unknown Host * 193.253.171.212 2 51ms 100% 0 / 11
    * Unknown Host * 10.125.84.206 3 60ms 100% 0 / 10
    * Unknown Host * 193.253.89.101 4 48ms 46ms 0% 10 / 10 45ms / 48ms
    * Unknown Host * 81.253.129.22 5 53ms 49ms 0% 10 / 10 47ms / 53ms
    * Unknown Host * 81.253.129.58 6 49ms 51ms 0% 10 / 10 48ms / 61ms
    * Unknown Host * 193.252.100.226 7 56ms 100% 0 / 10
    * Unknown Host * 213.206.131.17 8 56ms 56ms 0% 10 / 10 56ms / 58ms
    * Unknown Host * 213.206.128.167 9 54ms 54ms 0% 10 / 10 54ms / 56ms
    * Unknown Host * 213.206.159.166 10 55ms 100% 0 / 10
    * Unknown Host * 159.153.156.10 11 172ms 171ms 0% 10 / 10 170ms / 173ms
    * Unknown Host * 159.153.156.138 12 171ms 171ms 0% 10 / 10 169ms / 173ms

    Those last two hops are a pain ^^
     
  30. S.P.A

    S.P.A Journeyman
    Stratics Veteran Stratics Legend

    Joined:
    Oct 28, 2000
    Messages:
    235
    Likes Received:
    55
    Put this in a batch file:

    @Echo Off
    tracert europa.owo.com > europa_tracert.txt
    start notepad europa_tracert.txt

    That will run the tracert, put it into a file called europa_tracert.txt which will be in your C:\Documents and Settings\youruser.name folder (on XP) or C:\Users\youruser.name folder (on Vista or Windows 7) then open that file in notepad.
     
  31. Fluffi

    Fluffi Slightly Crazed
    Stratics Veteran Stratics Legend

    Joined:
    Mar 11, 2004
    Messages:
    1,351
    Likes Received:
    15
    Hi there,

    I just logged-in for the first time in a month.

    Ping is fine, with no packet loss:



    Tracert shows no particularly nasty hops:



    UO2D was unplayable due to the extreme lag. (I wasn't trying anything complicated - just a bit of shopping.)

    I tried logging-in with KR, *shudders*, and the lag just went away.


    I know that 2D is a decade-old client, with (presumably) vast amounts of irrelevant coding, but the difference between the performance of the 2D & KR clients is (IMHO) unacceptable.

    Are players actually saying that they have packet loss, or are they just reporting that the "game is unplayable due to lag/staggering"?
     
  32. Law of Hell

    Law of Hell Guest

    yay thanks for fixing my ping !! i can fly like the wind now :D

    nice job !
     
  33. Mami

    Mami Guest

    I also had problems for weeks with lagg heres my traceroute, hope I can play soon :(
     

    Attached Files:

  34. Kiminality

    Kiminality Guest

    Uus Corp

    I has a friend who's still running as fast as everyone else can walk, thanks to a 500-800 ping courtesy of our friends at Verizon.
    Is there any new on this front?
     
  35. Law of Hell

    Law of Hell Guest

    urg thats the 2nd time now :<:<:< im gna cry for sure !!

    well last time it was fixed a few hours after i posted here, so lets try our luck again, here is my tracert

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.



    Tracing route to central-eu1.owo.com [159.153.156.138]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms WANConnectionDevice.home [192.168.1.1]
    2 44 ms 46 ms 44 ms AGrenoble-257-1-7-1.w86-193.abo.wanadoo.fr [86.1
    93.14.1]
    3 44 ms 46 ms 44 ms 10.125.19.138
    4 44 ms 44 ms 44 ms 193.253.85.9
    5 47 ms 47 ms 49 ms xe-7-1-0-0.nrlyo101.Lyon.francetelecom.net [193.
    252.101.22]
    6 55 ms 53 ms 54 ms 193.252.161.174
    7 55 ms 53 ms 53 ms sl-bb20-par-3-0-0.sprintlink.net [213.206.131.41
    ]
    8 60 ms 60 ms 60 ms sl-bb23-lon-13-0.sprintlink.net [213.206.129.85]

    9 60 ms 60 ms 61 ms sl-gw29-lon-15-0-0.sprintlink.net [213.206.128.1
    87]
    10 61 ms 60 ms 62 ms 213.206.159.166
    11 142 ms 141 ms 140 ms fert03-ixe-lhr.ea.com [159.153.156.194]
    12 141 ms 140 ms 141 ms 159.153.156.138

    Trace complete.
     
  36. Escaflowne

    Escaflowne Crazed Zealot
    Governor Stratics Veteran

    Joined:
    May 14, 2008
    Messages:
    3,040
    Likes Received:
    710
    Myself and alot of my guildmates and people in our alliance were lagging bad tonight. Seem to be getting disconnected alot lately too.
     
  37. Mapper

    Mapper Crazed Zealot
    Stratics Veteran Alumni Stratics Legend

    Joined:
    Oct 24, 2005
    Messages:
    3,528
    Likes Received:
    110
    I to have been lagging real bad tonight however a traceroute seemed to show nothing above 100ms which seems normal?
     
  38. Petra Fyde

    Petra Fyde Peerless Chatterbox
    Stratics Veteran Alumni Stratics Legend

    Joined:
    Jan 5, 2001
    Messages:
    30,889
    Likes Received:
    5,175
    My current ping from UK to Siege Perilous is 98, so unless you're on dial up, Mapper, I'd say 100 from Scotland to London is rather slow.
     
  39. RichDC

    RichDC Guest

    Can you guys tell me a simple way to run the tracer.

    I read these posts and honestly! WTF! lol

    As simply as you would try to explain it to a 5year old and i might understand. Although i will say the last couple of days ive been absolutly flying conn wise. I play on GL and havent lagged/lost conn in about 3days now(until i switch ISP but the other ones always crap)
     
  40. Law of Hell

    Law of Hell Guest

    go on start > run > and type cmd

    a black screen will appear, type : tracert europa.owo.com

    there you go :)
     
  41. RichDC

    RichDC Guest

    THank you, now thats instructions i can follow!
     
  42. LadyNico

    LadyNico Always Present
    Stratics Veteran Stratics Legend

    Joined:
    May 13, 2003
    Messages:
    14,719
    Likes Received:
    1
    Code:
    Tracing route to central-eu1.owo.com [159.153.156.138]
    over a maximum of 30 hops:
    
      1    29 ms    31 ms    29 ms  esr1.ealing5.broadband.bt.net [217.47.155.140]
      2    30 ms    29 ms    29 ms  217.47.155.13
      3    30 ms    31 ms    31 ms  217.47.83.6
      4    28 ms    31 ms    29 ms  217.41.168.17
      5    30 ms    29 ms    29 ms  217.41.168.66
      6    28 ms    29 ms    31 ms  217.41.168.118
      7    30 ms    31 ms    29 ms  217.41.168.54
      8    30 ms    31 ms    31 ms  217.47.87.242
      9    30 ms    29 ms    29 ms  62.6.200.41
     10    30 ms    31 ms    33 ms  core1-pos14-0.telehouse.ukcore.bt.net [195.99.12
    5.189]
     11    32 ms    31 ms    29 ms  POS3-0.BR1.LND6.ALTER.NET [193.128.43.49]
     12    30 ms    31 ms    31 ms  so-0-2-2.CR2.LND6.ALTER.NET [158.43.206.133]
     13    30 ms    31 ms    30 ms  ge-0-1-0.CR2.LND9.ALTER.NET [158.43.252.50]
     14    31 ms    31 ms    33 ms  POS2-0.GW2.LND9.ALTER.NET [158.43.150.162]
     15    32 ms    31 ms    31 ms  uuk202020.uk.customer.alter.net [158.43.28.238]
    
     16    32 ms    33 ms    33 ms  fert04-ixe-lhr.ea.com [159.153.156.198]
     17    32 ms    33 ms    33 ms  159.153.156.138
    
    Trace complete.
    Haven't noticed any lag, but thought this might be helpful as a control if nothing else.

    Spada, you rock. Thanks for trying for us.
     
  43. PJay

    PJay Seasoned Veteran
    Stratics Veteran

    Joined:
    May 29, 2008
    Messages:
    396
    Likes Received:
    38
    Code:
      1    55 ms    99 ms   
      2    28 ms    28 ms    27 ms  217.32.96.122
      3    27 ms    27 ms    29 ms  213.123.110.161
      4    29 ms    27 ms    28 ms  217.32.96.10
      5    29 ms    27 ms    27 ms  217.41.176.5
      6    28 ms    27 ms    27 ms  217.41.176.65
      7    28 ms    27 ms    28 ms  217.41.176.146
      8    27 ms    26 ms    28 ms  217.41.176.42
      9    29 ms    29 ms    27 ms  217.41.167.241
     10    27 ms    28 ms    27 ms  core1-pos4-0.sheffield.ukcore.bt.net [217.32.171.177]
     11    30 ms    31 ms    29 ms  core1-pos8-0.birmingham.ukcore.bt.net [62.6.204.146]
     12    36 ms    35 ms    35 ms  62.172.103.90
     13    35 ms    34 ms    34 ms  core1-pos14-1.telehouse.ukcore.bt.net [195.99.125.225]
     14    34 ms    36 ms    35 ms  POS3-0.BR1.LND6.ALTER.NET [193.128.43.49]
     15    36 ms    35 ms    35 ms  so-0-2-2.CR1.LND6.ALTER.NET [158.43.194.233]
     16    36 ms    35 ms    35 ms  ge-1-0-0.CR1.LND9.ALTER.NET [158.43.252.21]
     17    35 ms    36 ms    37 ms  POS1-0.GW2.LND9.ALTER.NET [158.43.150.158]
     18    37 ms    38 ms    34 ms  uuk202020.uk.customer.alter.net [158.43.28.238]
     19    39 ms    37 ms    38 ms  fert03-ixe-lhr.ea.com [159.153.156.110]
     20    37 ms    36 ms    35 ms  159.153.156.138
    Yeah past month or so the con has been Great whatever happened worked a treat thanks Spada :p