There are several of us out there! We were happy to play UO for 14 years and pay every single month. Then this last month, you truncate our accounts, with gametime still paid for, you promise us that all four accounts that we paid for will all be up and running with gametimes codes applied for the inconvience this was. This was over a week ago. You tell us that you are on top of it and then you move us up another tier to another person who has no clue what we spoke about to the person on the phone before. We are encouraged to communicate through email, in fact, once you reach a tier higher than tier one, you are FORCED to only communicate through email which apparently EA will take their sweet time to respond to. Every conversation is another hour or two spent explaining for a 2nd third 5th and 12th time. The gametime promised to us is to just pacify us so that we will shut up so they can move onto the next phonecall, to repeat the cycle with someone else. So with these four accounts what I have already paid for, they want me to "just resubscribe" and see what happens. Would any of you pay double the monthly cost if EA had not done one thing that they said they would on their end? Promise you that all will be fixed, offer to compensate you then the second they hang up the phone, they forget about you. I am not subscribing on any account until my accounts are reactivated with the lost gametime added back on as well as the gametime promised to me over the phone. I feel that if I just went ahead and entered my billing info again, I would have no shot of recovering the time I have already paid for. If they want to keep the large number of us who are ready to just say "to hell with it" they might want to start operating like a business and pretend that the customer matters. This is not a rant. This is a direct message to EA.