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Lost ship no help

Discussion in 'UHall' started by Antohny001, Jan 16, 2012.

  1. Antohny001

    Antohny001 Guest

    First off yes I am mad. I bought a brit ship with my cash and two days ago I got on both my brit ship and my tokuno ship and used them. Both the tillermen said pristine condition. I watch my ships closely especially the one I paid for. I missed yesterday since I was working long hours and I logged in today to no ships. Runes did not work and I checked with the dockmasters. I docked my ships at brit and they were both gone. IN Trammel before you ask. I contacted a GM and waited 4 hours. Only to be told tough and go to this site and put forth my problems with my ships being gone.
    I used to work for OSI. I was a counselor, seer, and even did GM work for them. I stopped playing and came back and they could not find my account. Spent 4 hours on the phone trying to find my account. They finally found it but not one character left in it. I am ok with that. I started over. They gave me a code saying it would give me a 20% discount on my Stygian abyss expansion. It did not work. Then I paid for the brittain ship. And now because of a game problem I lost my ship. I would not be upset if I had forgotten to refresh the ship. But I have been refreshing the ship. And now the GM's want me to place my disagreement here. GM removed stated he spoke with his supervisor and his supervisor agreed with him. I do not believe that players should lose money for a game mechanic problem.
    I know what the GM's can see and what they can not. They can see that I do not have my ship on any toon on my account. They can also see that I used my code to get my ship. I also have another issue with them in that I have a character that has a solen quest that is stuck. It does not show in my quest log that I even have a quest. I told the GM this who came to help me and after asking me the same question 6 times and got the same answer 6 times he told me to delete my character and start over. We can all agree that the help in this game that are paid for with our money is very lacking.
    I know this will probably get a lot of flaming. I love this game do not mistake this. The GM removed told me to post my problem here.
     
  2. Taylor

    Taylor Former Stratics CEO (2011-2014)
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    I'm really sorry that happened, friend. I'm not sure how much help we can provide if a GM was unable to resolve the issue. It might be time to PM Mesanna.

    Nevertheless, we can certainly commiserate. :(
     
  3. goldenpower

    goldenpower Guest

    I paged a GM recently about a holiday gift I didn't receive on an eligible character. they asked questions about how old the character was and I said I'm sure you know more about that than I do but take a look at the weapon. it was a practice weapon.

    I said it's not a big deal it's just a character on a shard I don't play and I thought maybe you could help, but this character was quite obviously very old.

    the GM said they can't do anything because they can't confirm how old my character is.

    I said that's fine and it's no big deal but I suggest you put in a bug report because this character is old as the hills and didn't get a gift. then I logged out.

    I wonder if the GM actually submitted the bug report?
     
  4. EvilPixieWorks

    EvilPixieWorks Lore Keeper
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    Wowzers.

    In all honesty... it's a little hard to believe the Game Masters would tell you to bring a game problem to this 3rd party site (no offence to the staff or anything)... BUT there is nothing any of us can do to take the place of a lazy GM who doesn’t want to do his/her job. Lazy GMs are a HUGE problem once again and once again the active players are being let down time after time after time. No matter what we post here, that doesn’t change. Did they thank you for playing Warhammer at the end of this interaction? Fffffft.

    I’m also shocked... I know someone who had all his ship runes go bad on him for the new style ships... and then I was shocked to hear a Game Master actually took the time to help him find the ships. I was wowed someone was so keen to do the job for a change. And yeah, the game mechanics and these bugs... the staff just lets them fly, ignore, then moves on... far too easily without fixing the old issues. We have years long issues with a vet reward player statue that has been broken almost as long as it's been in game. They just refuse to fix the issue for some odd reason. So, real money for a Brit ship the game staff refuses to do anything about... you shouldn’t bring that here, maybe calling EA support would be a better idea. And you can't just call them... you have to demand to talk to someone who knows UO, otherwise you get a bunch of unsupportive nonsense answers/excuses. And maybe contest the charge on you card too... seeing it's a total rip-off, unless they fix or replace it.

    This is really one for the books and I’m very sorry you are seeing this... or anyone is being treated like this. Customer service so poor, it's shocking.
     
  5. Petra Fyde

    Petra Fyde Peerless Chatterbox
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    The only thing I can think of on the solen problem is, have you checked both quest logs? The quest log from your paper doll only shows ML quests, for older quests you need to check your character's context menu.

    Other than that, as Syrus said, all we players can do is express our sympathy :(
     
  6. Pinco

    Pinco UOEC Modder
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    have you tried to ask for a new rune to the harbor master?
     
  7. popps

    popps Always Present
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    Sorry to hear about the problems, as others said probably the best advice is to send a Personal Message or an e-mail to Mesanna or some of the other Developers who are very helpfull when they can. Maybe you can also contact some of them via some social network, not sure though as I do not use them.

    I am surprised to hear that you cannot locate both of your ships just after 2 days that they were refreshed. There was a bug with boat runes loosing connection to a boat (I was hit by it several times a while back) but this seems not to be your problem since I seem to understand that your boats were at Brits' docks and you cannot see them there.

    And two days is too little a time for a refreshed boat to decay although, I seem to recall of other posts mentioning losing the Britannian ship after only a few days of refreshing it so, there might be some other bug out there causing it, not sure.

    Personally, I think that the Britannian ship, costing real money, should never decay as long as the account remains as active just like one's own home. And whatever bug causing its disappearance should become very top priority to be addressed since it cost real money to players and is a bug that can very likely end up with very, very upset customers which is not good for the well being of Ultima Online.

    Is there code active that sends ships clugging docks to the open sea like at the floating docks ? If there is, perhaps your 2 ships are out at sea from the Brits' docks and the runes are not working because of the bug ?
     
  8. popps

    popps Always Present
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    To my opinion, an in-game customer service where different representatives offer so much different quality of service is not a good and reliable in-game customer service.

    It should never be that a Game Master helps locate a lost ship but a different one doesn't, because players talk to each other and, of course, to realize that in-game customer service might depend so much on "luck" of what representative one gets, is not something that a customer might appreciate, I would guess.

    Besides, the Developers do a hard work to maintain the game and even add new content even with reduced resources to help UO keep going but if the in-game customer service is so lacking, regardless from their efforts it is possible that players (and so subscriptions) may get lost because of lacking in-game customer service and I think it is a pity and upsetting.

    I mean, the Developers work hard to help the game but then their hard work gets undermined by lacking in-game customer service ??

    I hear talks about UO's 15th Anniversary and all is good to help bring new or returning players to UO but I think that something should be done to get the in-game customer assistance become more quick and more reliable if the game wants to see significant increase of revenues.

    Well, I disagree on this. The latest patch on test has a long list of bug fixes, just as an example......

    The thing is, that not all bugs are the same, some are harder to track and knock down.

    Take the Shame items' loss for example. Several people reporting it but still no idea how it happens (at least not publicly known...). Everybody hates this bug because it helps noone and it just causes random loss of items and yet, without being pinpointed it cannot be fixed...

    But on the Britannian ship which cost real money, I do think it should be non-decayable just like a House is, period.
     
  9. popps

    popps Always Present
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    I seem to recall that time back there used to be a "feedback service" specific to in-game customer service (not the general feedback service for the game) that players, after a GM page, could use to send in a report of their satisfaction (or unsatisfaction) of the in-game customer service just received. I would imagine that this feedback was then reviewed by supervisors to adjust the quality level of the service as needed and depending on the feedback received.

    Is it still working ?
     
  10. elspeth

    elspeth Guest

    /signed
     
  11. GreywolfUK

    GreywolfUK Sage
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  12. Kas Althume

    Kas Althume Crazed Zealot
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    I'm curious if you do realize that the ship being pristine doesn't mean it won't decay. A ship can be in danger of collapsing and still be pristine.
     
  13. MalagAste

    MalagAste Belaern d'Zhaunil
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    Aye you need to be sure to double click the ropes on the boat... not just get on it and look at the Tiller/Pilot.


    Sorry for your loss and troubles.

    I also agree that a ship you pay RL cash for should NOT decay.
     
  14. Warpig Inc

    Warpig Inc Babbling Loonie
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    Your account is the root of the problem. Your not the first returning player that used to be a diety in the game with minor to major godlike powers attached to your account. There has been a few others with accounts with an attached unique past to have freak problems.

    I have been no fan of GM support. Have had good and bad experiences. Scales lean heavy to bad with a huge pile of grey matter in the middle. For a GM to recomend you delete a character as a fix sound bit off.

    I have been wrong once and almost twice in the past. There are past ex staff accounts with freak problems. I'd blame the ghost in the machine.

    Add my vote to poll count for paid items decaying timer be changed.
     
  15. weins201

    weins201 Certifiable
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    Sorry for your loss, and paid for items should not decay but.

    did you leave you ship so someone else could sail it?

    how did you have two ships placed? On has to be in dry dock.

    if you had two ships in the water 2 days agao then both had to be fresh since one had to be dry docked and the other freshly placed, so my guess is your boat is somewhere out there with a broken rune, page again, be specific in your listing. if you left is open someone else could have sailed it anywhere.
     
  16. lucitus

    lucitus UOEC Modder
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    I had also the same problem during the server crash my britannia ship got deleted nobody from the support wants or was able to help me. But Mesanna did and she is a very friendly and correct person, try to reach her via pm, also i would say Jeff is also a very nice producer, he may also help you.

    It is sad that we have to go to the top level to get these things done, i know they cant blow out ships, but if you can proof you have bought the ship and yes it has been deleted that was not your fault, they should be tolerant and give out a new one. It is nothing more than pixels ingame for them and a stacisfied customer and this should count much. A satacsfied customer is the best base, he or she will maybe get in new customers or will spread out positiv rumors around the world, so nothing is better than a satacsfied customer!

    And i know that the UO dev team is interested in having and creating satacsfied customers, that is one of the main apsects why UO is celebrating its 15th anniversary this year.
     
  17. Ludes

    Ludes Babbling Loonie
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    Re: Sorry for your loss, and paid for items should not decay but.

    Yup.. can't have two ships placed.. something wrong with this story.
     
  18. popps

    popps Always Present
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    Re: Sorry for your loss, and paid for items should not decay but.


    The limit is 1 ship per character, not per account. So, it is possible to have 2 ships if they are placed in the water by 2 different characters.
     
  19. popps

    popps Always Present
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    As in regards the Britannian ship, bought for real money, I really cannot understand why the Developers do not just make it non-decayable as long as the account owning it is active (like a House, basically.....).

    I think this small change would bring in quite a few less headaches to the Developers who are asked to help out, and increase the number of satisfied customers rather than upsetting them........

    Yet, how many months is it now that the Britannian ship is sold for real money ? Quite a few and it is still subject to decay and not only that, but it gets hit by fast decay bugs as well, as several posts have been reporting now.......

    It is inexplicable to me why this ship purchased for real money has not already been made non-decayable.........

    Perhaps there is concern that it would clog the coastlines ? Well, then apply the same rule as at the floating docks where after a while ships get automatically moved to open sea.

    Perhaps there is concern that they would clog the sea if they are too many ?
    Well, limit the purchase to 1 per account per shard and this should reduce their numbers in the sea.

    Regardless of what the concern might be, I just cannot see that having a ship bought for real money to decay, could be the right solution to whatever concern there may be with having too many of these ships out at sea.

    If their size and number can be of concern, then they should have not been allowed to be sold for real money in the first place, IMHO.
    Having them decay is wrong, IMHO, and does not make it for happy (paying) customers........
     
  20. DreadLord Lestat

    DreadLord Lestat Social Media Liaison
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    Please read the entire post before passing judgement please!

    The main reason boat's decay is so that they don't stay in game blocking things and people. If a person wants to recall to their boat and refresh it then there is little they can do. While I agree that since one of the boats is only attainable for r/l money, then it should not disappear.

    I think that ships bought with cash should decay but instead of disappearing like other ships, it should be placed in the characters bank as a dry docked ship so they can use it again. That way we don't have tons of ships in the water that never decay and no one loses their ship that they had to pay r/l money for.
     
  21. Warpig Inc

    Warpig Inc Babbling Loonie
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    There needs to be the Brit BOAT acquired in game and can sail shallow waters with normal decay.

    Then there needs to be the cash purchase Brit BARGE that is account bound. It's own house style limit of one per account in the water. A boat decay timer activated when account deactive dumping cargo and BARGE deed to bankbox. No shallow water movement. East end of Sea Market needs to be deep water. Hello, it is called a row boat for ditching those sea legs.


    Everything else same about the Brits.
     
  22. Barok

    Barok Grand Inquisitor
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    If you left your ships somewhere that they were blocking access and someone paged a GM on them, the GM might have moved them or deleted them. Depends on the GM.
     
  23. Ludes

    Ludes Babbling Loonie
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    Don't forget people, you don't "have" to buy a Brit ship.. I got mine from the librarian..

    It would be a programming nightmare to start trying to make two different rulesets for the same ship..
    They'd have to somehow separate the "bought" ones from the "earned" ones.
    (not that you didn't "earn" your money but you know what I mean)
     
  24. Kylie Kinslayer

    Kylie Kinslayer Grand Inquisitor
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    I agree it would probably be a pain to do, but if they did their sales would increase a good bit I would imagine. I know I would snag one if instead of decaying they do like mentioned above, go back to your bank box but you lose the contents of the hold.

    I have always been torn on the earned ones really. That's ALOT of earning just to watch it go bye bye. I guess a decent argument could be made to include them also.
     
  25. Viper09

    Viper09 Grand Poobah
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    It is easy for people to forget that recalling onto the boat, sailing it around doesn't refresh the boat. I think it would be a good addition for the tillerman to remind the owner to click the ropes/tillerman to keep their boat refreshed.
     
  26. Petra Fyde

    Petra Fyde Peerless Chatterbox
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    I'm not 100% sure, but I don't think your bankbox can be accessed when you're off line for the item to be put in. :(

    Suggestion for anyone who recalls to the boat on a book default with a macro. Add to that macro a short delay and then the emote 'must check the ropes'
     
  27. Ludes

    Ludes Babbling Loonie
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    On the High Seas ships you can just doubleclick the tillerman..

    On Legacy boats you need to doubleclick the gangplank.
     
  28. elspeth

    elspeth Guest

    If blocking is a problem there are other ways to deal with it besides decay and loss of boat. I still /sign that boats, especially ones paid for with real money and perhaps any high level ones (i.e. not the cheap ones you can just buy and put unlimited numbers of in the water so even if "earned" from the librarian) should not decay and be lost.
     
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