After all of the rigamarole of going through the whole account management merge stuff ages ago, I would have hoped by now that things had settled down a bit. Last month, I created a brand new account, bought a New SA code for it and everything. Put my credit card on it for when it expired... all the usual stuff. Had to put it under a new email address though, because apparently you can't build a new account under an existing email that already has accounts under it (no idea why... made no sense to me at the time... and if there's a way, it's not one that makes sense) -- as a side note, you also can't apply a retail code to a trial account either, which I thought was just beautiful, since one would think the idea of making a trial account would be to hopefully put a retail code on it; but I'm guessing at that point I needed an upgrade code not a new account code, but I before E except after C and in neighbor and weigh, I'll be wrong no matter what I say... Anyway, so I'm trying to log into that account tonight, and whammo, it's been suspended. WTF, I think. I know my credit card is and was capable of accepting the charge. So what in the world is going on? So I go over to account management to check the account to find out when it got turned off so I can compare notes with my bank. Can't get in. Wait, I'm certain I know the password to the account management (which is different than the actual account itself). WTF again, I think. Fine, maybe I didn't use the right password. No idea how that happened, but whatever. Let's change the password. Fire up the old "I forgot my password" thingy... the link ends up in my email box... so far, so good. At least I know I'm using the right email address. Click the link, change my password to what I think it should have been already, and whammo... "Error. There was an error processing your request. Return to the homepage." Now I'm really thinking, WTF?!?!?! Try again just to be sure. I mean, come on. This isn't rocket science. It's VERY hard to be forgiving about stuff like this. Companies have been doing internet based account management since, well, you know, long before 1997, but we know since at least 1997 in EA's case, right? How in the world does a business run like this? This isn't aimed at the development team, mind you, because I know they have absolutely nothing to do with the billing department, and that they got weaseled into this by EA corporate. But seriously... when you make it difficult for me to GIVE YOU MONEY... I might just decide it's not worth giving you my money. So, I'll wait until Monday, and try to contact customer support to find out what stupid hair got up the billing system's ass... in the meantime, le sigh. Le freaking sigh.