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Making a Return

Discussion in 'UO Catskills' started by Frigid, Mar 26, 2014.

  1. Frigid

    Frigid Visitor

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    Hey guys and gals,
    Been a player since way back in the day and have been out of the game for over a year. Wanting to come back, but having some trouble getting my accounts linked up. I am unfamiliar with the new account management systems.
    I have created an account and supposedly linked my old UO account, but it is not pulling up the old UO account for me to activate it. Any help would be great? Please tell me if I am doing something wrong. I am truly a computer noob.

    Thanks
    Frigid
     
  2. Aedon Durreah

    Aedon Durreah Village of Aegis
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    I hate the system myself. But on my main page, the master account there is a drop down menu showing the different accts linked to master acct. You have to choose one of those before any further action.

    Welcome back.
     
  3. Frigid

    Frigid Visitor

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    Thanks Aedon,
    I have the account name pulled up and linked (in the drop down box at the top), but it is only giving me the option to activate a key or create a new trial account.
     
  4. Bianca_CoD

    Bianca_CoD Sage
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    Scroll down a bit, you should see a "Subscribe" option. Let us know if you see it.

    ~ Sue.
     
  5. Frigid

    Frigid Visitor

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    I have no options for "subscribe." I have also attempted to contact support and have not received an email back. I click on the subscriptions tab but I am only given those two options.
     
  6. Petra Fyde

    Petra Fyde Peerless Chatterbox
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    Do you have this?
    [​IMG]

    If 'yes', click on the 'subscriptions' button that is first in the list.
    You should get an option 'reactivate a closed account'
     
  7. Frigid

    Frigid Visitor

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    There is no option to reactivate a closed account. This is where I am stuck. I was under the impression that on the Link accounts tabs, I input my Old UO account information and it would link it and pull it up. Sorry for being such a bother. Thanks in advance for all the help.
     
  8. Bianca_CoD

    Bianca_CoD Sage
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    Frigid,

    Do you see this information circled towards the bottom?? The white square should reflect your account name. If you do see this, click "Subscribe" within that red circle.

    [​IMG]


    ~ Sue.
     
    Pandora_CoD likes this.
  9. Petra Fyde

    Petra Fyde Peerless Chatterbox
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  10. Bianca_CoD

    Bianca_CoD Sage
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    I do not know what exactly the "Link Accounts" tab does. :(


    ~ Sue.
     
  11. Frigid

    Frigid Visitor

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    my page cuts off after the "create a new trial account," There is nothing below it. :(
     
  12. Bianca_CoD

    Bianca_CoD Sage
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    Okay, so you have yet to link your account over. Do you know your log in name and password for your original account(s)?

    If you know, follow the steps here: http://www.uo.com/How-do-I-link-my-accounts
    If you do not remember your password, but know your log in name and have access to the email address for the account, follow the steps here: https://accounts.eamythic.com/forgotpassword
    If you do not remember your password OR your log in name, OR your email address at that time, you must put in a ticket here: help.ea.com

    ~ Sue.
     
    Pandora_CoD likes this.
  13. Petra Fyde

    Petra Fyde Peerless Chatterbox
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    Is the name of the account you've linked in the drop down at the top? If not you may not have confirmed linking it. The confirmation step isn't very intuitive. You think you've finished, but there's one step more.
     
  14. Frigid

    Frigid Visitor

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    Petra,
    the account name is in the drop down box, but I am not sure what to do next. I am not seeing any other options.
     
  15. Flutter

    Flutter Always Present
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    Hi Frigid. I remember you. If you ICQ me tomorrow I'll be happy to help you.
    95129146
     
  16. Frigid

    Frigid Visitor

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    Still at it. Awaiting a response for UO support. I am at a complete loss at this point. Thanks again for any help.
     
    Pandora_CoD likes this.
  17. Frigid

    Frigid Visitor

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    Thanks to some help from Flutter and getting me connected to the right person, I am back in action. Look forward to seeing you all soon.
     
    Pandora_CoD, Flutter and Ludes like this.
  18. Ludes

    Ludes Babbling Loonie
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    Welcome Back!
     
  19. Flutter

    Flutter Always Present
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  20. Pandora_CoD

    Pandora_CoD Certifiable
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    Welcome back Frigid!
     
  21. Bianca_CoD

    Bianca_CoD Sage
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    I am glad you got the issues all worked out and welcome back to the best shard in all of UO! :)

    ~ Sue.