Right before that 24 Hour Outage I had 1 of 8 Trees Disappear from my Skill House. I also had a Cannon poof from the grave Yard.. Well i sent 4 emails over that period of time and got no response.. Figured all the problems they hadn't got around to all message.. Then today Maxis Lee gave me my Tree and Cannon back..All I can say is WHAT A GUY!!! These guys catch alot of He!! from us, But you know we need to Praise them too.. Lee always trys to make time to chat with you to hear your problems and I've seen alot of people in the house over 2 month say Im gonna IM them when they come on and cuss them out..Well You know no need for it..I can rest asure you EA isn't paying these guys to sit around and do nothing... Just remember, These guys do their best Day or Night to keeps us playing!