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Mythic account BS

Discussion in 'UHall' started by jaraxlebaenrae, Mar 9, 2013.

  1. jaraxlebaenrae

    jaraxlebaenrae Journeyman
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    is it just me or everytime you need to change your mythic account password, there is some kind of problem and you get an error...this is aggravating...
     
  2. Tanivar

    Tanivar Crazed Zealot
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    I ran into this 3 months back and again last week. I suspect it's going to get fixed about as fast as the MYUO setup has been getting fixed. I figure I'll just skip renewing my accounts in June and spend more time outside this summer. I'm well into b.s. overload with EA's customer service.
     
  3. Seneca

    Seneca Seasoned Veteran
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    My brother wanted to come back recently after I told him there was population on Atlantic. He tried like hell to get on, but it's been probably 6-10 years or so since he's logged on his account and since then moved his email. He can't log on, and what makes it worse it keeps locking him out for 30 minutes. Were clueless how to get his old account back.

    Anyone know what we can do to get him back on?
     
    Flagg, Tanivar and MalagAste like this.
  4. Tina Small

    Tina Small Stratics Legend
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    For some reason lately, it seems like when people post about this particular issue, it's almost always on the weekends. Makes me wonder if some systems are routinely being brought down for maintenance at that time or if they crash and no one is around to quickly bring them back into service.

    You might want to make a post in this forum too: http://stratics.com/community/forums/account-management-faq-and-info.718/ with a screen shot of the error message you're getting. Perhaps Dropixel (EA community rep for UO) is lurking and can let you know if there's some kind of problem on EA's end that is causing the error message and when it might be resolved.
     
    #4 Tina Small, Mar 9, 2013
    Last edited: Mar 9, 2013
  5. MalagAste

    MalagAste Belaern d'Zhaunil
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    Pray. Doubt it will help but asking EA/Mythic for help is worthless. Trying to get thru to actually talk to a living human being is futile. The game will die because no one can ever return... and those who are gone would have to start all over again with a new account... which means you are a decade and more behind and unable to use a frelling thing... and young to boot. Try to start all over from scratch and have no clue what the frell anything is because there IS no help for new players. No place to go, no way to return... This is the legacy we are left with. If they can't starve us out with dropping DEV's and no more updates and upgrades then they will banish us all by making it near impossible to return... And yet the Wael believe that it is not true that EA wishes UO to die a quick death...

    I say it is TRUE. Why else would they take a game that has all the wonder and still drives folk to return like a smoker is driven to endure poison because the nicotine commands him to so does the game bring folk back... Yet EA fails to see what they have, fails to bring it up like a banner before them to raise their company from the sludge it dwells in and why??? They had and FAILED at the perfect opportunity at the 15th anniversary.... something few if ANY other games can boast... they FAILED epically to raise UO... Was it for lack of care? Lack of management? Lack of what? My thought... They want UO to die and have for the last 8 years or more... yet it endures. Why? Because of the FANS love for the game.... Nothing more.
     
  6. Arrgh

    Arrgh Sage
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    I have been trying for 6 mths to get 2 15 year old accounts located and resubbed. I have yet to receive any info at ALL regarding them. I'm hoping Shroud of the Avatar lives up to my expectations, if it does I am done with EA for good. I know staff is short-handed and outsourced for the most part so I can't really complain more than be baffled as to why the crap anyone running a business would turn their backs on more revenue?? Weird right?
     
  7. MalagAste

    MalagAste Belaern d'Zhaunil
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    It's not at all weird if I am right. If I am correct and EA wants to wash it's hands of UO then it makes perfect sense. But... If I'm wrong then EA is indeed one of the most foolish companies to date. I wish we could rise up and take our game from them.... and give it the light it should be given. But that's not likely to happen. The game belongs to them... Pity they have no clue what to do with it. Doubt they care. They have fumbled 1000 times over at managing the game. It's been obvious from the beginning that they care little for the customers. Ever had your account hacked? Ever been scammed? Ever lost things to a revert or an unexpected crash? Many other games and companies would see it made right... but not EA... No they treat you like you were the one who hacked your own account. Get scammed by some scammer it's your own fault... not the fault on their part for allowing such bad code that allows folk to be so scammed.... Remember folk getting scammed trying to buy a pet and winding up with something named the same but totally NOT what was offered in trade? And who profited from that? Who was punished? Who lost? How many times has it happened and nothing done. Other games would have given you the RIGHTFUL animal and punished the scammer. But not EA not UO... And yet they wonder why folk leave.

    Even in their ask and answer they KNOW the Account Management system is a nightmare yet once again we are left on our own... to return or not as it may be .... buy a new account you might actually get back in game. But be back a decade of work or more. And we are supposed to just accept that? As far as this Shroud of the Avatar goes you do realize this isn't a MMO do you not? It will not restore anything.... just another game... Not the saving grace of Ultima, just another way to milk you for your hard earned dollar.
     
  8. Tanivar

    Tanivar Crazed Zealot
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    Eventually so many will be in b.s. Overload concerning EA & UO that EA will get it's wish and UO dies due to lack of players. That will let them *not* be guilty of just shutting down UO.

    Strike one for me was 3 months back. Strike two was last week. If I still can't change my password in June, that's strike three. There out another paying customer.
     
  9. Lady Storm

    Lady Storm Crazed Zealot
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    Well kiddies the billing monster strikes again!
    EA gave us this mess that is soo messed up not even an experienced accountant can get it to work right.
    Dont try to turn on more then 2 accounts in one sitting or you might get your CC locked out.
    Dont try to change passwords, system will have a system info failure and lock you out...
    Trying to come back from a long hiatus? dont bother calling the 800# they cant help you EA took UO/Mythic off the help lines hands..
    Reciently Mesanna gave the most help you can get in this day and age... go follow the guide... it might work for some... might in big bold letters

    Look if I didnt know better its EA's way to ween us off UO and to go to its other games.... what it is really doing is making angry customers that will backfire on them one day.

    The old system was not the greatest and the help line was partly responcable for hacking some accounts by "fishers" but at least you got somewhere if you needed help...

    Mythic is doing its best ..but sometimes its best is not good enough.
     
  10. Tanivar

    Tanivar Crazed Zealot
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    If that's what they're thinking, their out of their tree. After the experiences they've given us, how could they even dream we would wade back into their billing b.s. and customer service b.s. again when there are customer friendly game systems out there to go to.

    I'd have anything to do with just one EA game, and that's UO, because of the years I've got invested into it. That of course will require, at least, that I can change the account password at least a couple times a year.
     
  11. Lady Storm

    Lady Storm Crazed Zealot
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    I know what you mean... if it has the EA logo I avoid it like the plague...
     
  12. Arrgh

    Arrgh Sage
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    After seeing more than a few angry remarks on Facebook feed yesterday regarding EA Sim City release http://forums.cncnz.com/topic/17733-sim-city-launch-bombs/ and then just doing a general search regarding EA products this year only, it appears they are carrying on the tradition of bringing lackluster performance to even their new releases. :facepalm:
     
  13. MalagAste

    MalagAste Belaern d'Zhaunil
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    If that's their plan it's backfiring... I'll never pick up another EA game so long as I draw breath. I've had more than my fill with this one and I've given it 13 years of loyalty. And for what? To be told that if I get hacked or scammed I shouldn't be so stupid and I shouldn't be a cheater because truly only cheaters get hacked... Well hate to break it to you but I know folk who've gotten hacked just for creating an account HERE and posting...so spare me the BS... EA keeps up at this pace it'll be a bad memory in a few minds in a years time and nothing more.
     
  14. MalagAste

    MalagAste Belaern d'Zhaunil
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    Sadly and here is the REAL truth.... NO one at EA reads these posts. You can pitch a fit here as long as you like but these are not really "official" UO forums... UO has NO official forums... Nor do they have any customer service. You can write EA but they don't care you are one fish in a sea of fish...

    We could try to rally the playerbase and protest... but doubt it would do anything. Sure I'd love to see them pull this game from it's slump... certainly I love UO or I wouldn't still be here 13 years later. It pains me greatly to see it falling to such a state. It hurts me everytime someone returns and leaves again in disgust.... breaks my heart when I get my hopes up when I hear a spark of new life trying to stir a wildfire that fades and dies before it begins... How many times in the last 2 or 3 years I've seen that happen I can not say. Promises made of returns only to see them fall when they can't muster more interest in UO than a single glance.... More folk get frustrated over account management or lack there of... trying to download the game from a site that rejects them... attempting to wade thru the painstaking process of recovering a lost account password.... or attempting to understand that you can't really play the EC without a good UI or it's so horribly ugly it turns away more than it keeps.... and so bulky it drives even the best pc's to the ground... Yet supposedly we can play it on a machine that is 10 years old... But WHY????? Is that really the players we want? Thought we wanted new blood not old...

    I'm so disgusted anymore I don't know where to start. I try to stay hopeful but to what end? Right now there is so much wrong I can't think of anything short of a miracle that would save the game from itself. And more sad than anything is that the community has become more of a greedy self serving bunch of crybabies than friendly neighbors helping one another to reach the mutual goal of having a good time for ALL.
     
  15. Warsong of LS

    Warsong of LS Seasoned Veteran
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    As long as Madden and there other sports titles keep crushing over all formats and keeping the cash rushing in. They will not get their collective heads out of their asses and actually fix the damn payment center. If and when they lose some of their exclusive titles, they will get around to fixing the issues. One longs for the old system, does it not?
     
  16. Lady Storm

    Lady Storm Crazed Zealot
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    I dont remember where or who said it but I am beginning to think its on the level....
    That the EA bosses gave the Mythic a few days off ... could it be they made it a 3 or 4 day work week for them in a bid to cut salarys...? I have not had my accounts able to use the help button for a gm in months ... it comes on for a day or a few hours... As for reading these..... Mesanna said there is a staffer who reads all and points out the pertent info they should know about.... meaning we have as good a chance of them seeing this as the asteroids that pass the earth these last few weeks do of hitting us....