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need to change my Email address and update my credit card

Discussion in 'Account Management FAQ and Info' started by Ox AO, Feb 13, 2014.

  1. Ox AO

    Ox AO Grand Poobah
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    #1 Ox AO, Feb 13, 2014
    Last edited: Feb 13, 2014
  2. Ox AO

    Ox AO Grand Poobah
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    I sent this Email three times now

    I sent the first Email to [email protected] to update my Email and my credit card on 2/16/2014

    As of yet i haven't seen any returned response of any kind. What am i doing wrong?

    I am fairly sure [email protected] is the correct Email even know stratics and UO.com hasn't been updated yet:
    You go too account management at uo.com then click on support it gives you an error message
    https://accounts.eamythic.com/
    http://help.ea.com/en/warhammer/warhammer-age-of-reckoning//

    Any suggestions?

    Thank you
    Ox
     
  3. Necronom

    Necronom Adventurer
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    Well, I tried it and sure enough it sent me to the Warhammer area. What I did was, I erased the warhammer part of the URL and got the main page for EA Help. I selected Help With a Game and entered Ultima Online to search for. Clicked on the link that appeared and got this one:
    http://help.ea.com/en/ultima-online/ultima-online/

    I hope that page helps you.
     
    Ox AO likes this.
  4. Petra Fyde

    Petra Fyde Peerless Chatterbox
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    A new returner, Theron, posted this information following his experience. It may help
    to change your credit card info, try this:
    http://stratics.com/community/threads/the-most-missed-button-on-the-account-management-site.311942/
     
  5. Ox AO

    Ox AO Grand Poobah
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    That was a very nice attempt.

    That link brings you to the old Email address [email protected] which was stated it is no longer in operation.

    I just now sent the Email to [email protected] to see if that works.

    Thank you
     
  6. Ox AO

    Ox AO Grand Poobah
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    Petra Fyde thank you but i need to change my Email before I can change my credit card.

    They haven't had a prevision to change Emails for a long time.
     
  7. Ox AO

    Ox AO Grand Poobah
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    I got a conformation and Ticket number from Emailing [email protected] I guess it is still in operation

    oh well...
    Thanks
     
  8. Necronom

    Necronom Adventurer
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    Well, be sure it is legit. Never know with these things over the internet. If they say it's no longer in operation there might be something to it. Then again sometimes they forget to edit certain pages, so just make sure it's legit before doing anything with your credit card and all of the confidential info that comes with it.
     
  9. Ox AO

    Ox AO Grand Poobah
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    yeap I went through this site found this:
    http://help.ea.com/en/#
    Then found this:

    http://help.ea.com/en/ultima-online/ultima-online/

    Then the Email
    it seems to be the correct email.

    Thanks
     
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