Three times in the last 4 months I've had crappy connection speeds and have called for Tech Support form Time-Warner - RoadRunner. I have a wired network with each PC (mine, son and wife) each going to a port on a 4-port router then the router goes to the cable-modem. The router is about 2 months old - I replaced that when I determined a port was bad on the old one. The cable-modem I have now is new (to me) on July 19th. Each time I have called, one cycle of tests needs to be a PC (mine usually) connected directly to the modem. When I do that, Windows reports no connection but if I flip it back to the router, connection is restored. The system is powered off during the changeover. I've tried using IPCONFIG to establish connection ... no success. Specs: MOBO: Gigabyte MA78GM-US2H CPU: AMD Athlon XP dual-core 3.0 ghz RAM: 4 GB DDR2 800 RAM (2 x 2GB) VIDEO: nVidia GeForce 8400GS - PCiExpress x16 - 512 MB HD #1: Western Digital 320 GB SATA HD #2: Western Digital 320 GB EIDE w/SATA converter ** drives are NOT in any RAID configuration OPTICAL 1: LiteOn DVD/CD combo (burner) - IDE master OPTICAL 2: LiteOn CD/RW (burner) - IDE slave CASE: Raidmax Smilodon 500w KEYBOARD: Logitech G-15 Gaming keyboard (3 banks 18 macro keys) - USB MOUSE: Dell optical mouse - USB OPER SYS: XP/SP3 patched thru Aug 23rd So - any idea why I cannot attach directly to the modem at all? Thanks.