I am a long time UO player who has thankfully throughout the years not needed hardly ANY time from the gm's, save for the occasional replacement of a mob that spawned in an odd spot, or a random object in the ocean getting stuck on my boat.. but I had several questions today October 30th 2011 that needed answers that were not found on ANY of the FAQ's on uoherald.com and not something I found skimming through the forums. Several things, regarding afk macro'ers next to my house, housing questions that were not answered in the (although rather comprehensive) available faqs, and my inability to actually target said macroer. Anyhow.. after SEVERAL hours of waiting, for a response I get an automated reply telling me that my petition was not specific enough to classify, so ask more concise questions and send in another petition.. so I did.. and informed them that the links to many of the faqs are broken and do not exist.. about 3 minutes later I received another automated response... this time I took a screen shot. The results are kinda funny; and rather infuriating. ALL THE WHILE this is happening between the failure of a customer service rep and I, a guy from uogamecodes is spamming in general chat to go to the site and buy stuff, that his gold is so cheap blah blah.. WHAT THE HELL? Now, after actually spending a few seconds on just the front page of the uo site... I did get to the feedback area, and thusly took a dump in the negative feedback area, but I am left with questions unanswered, and no desire to deal with that poop poor in game GM. It's frustrating because I do still enjoy the game, even after all these years, but would it be so impossibly difficult to just spend, oh I don't know, 4 minutes maybe 5 with a long time customer to sort out issues that could have been resolved in that amount of time? Apparently so. Can you up the bar some in this field? By god, I'm not in any way educated past the high school graduate level, but it doesn't take a rocket scientist to see that this is clearly intentional lack of care or discretion on EA/Mythic/whoeverthehellelse's side. And it just isn't gonna go over well with me anymore.