We have been complaining about this through direct emails to EA Customer Support (now there’s an oxymoron if ever there was one) and various posts on Stratics, ever since they changed the store site so that you get directed to a local version, which in Australia’s case, has less than half of the items listed in its USA counterpart. So, if you live in Australia, there is no practical way to purchase the following: Ultima Online™: Stygian Abyss™ (Account Upgrade) Ultima Online™: High Seas Booster Gothic Theme Pack Ultima Online™ Character Name Change Token Code Ultima Online™ Character Gender Change Token Code Ultima Online™ Housing and Bank Storage Upgrade Code Undertaker's Staff Britannian Ship Woodworker's Bench Pen of Wisdom Ultima Online™ Eleventh Year Collection Natural Hair Dye Forged Metal Tool 5 Charges (100% Enhancment) Haochi’s Pigments So, if you happen to be a returning player living in Australia, you will not be able to upgrade your account to Stygian Abyss or High Seas! let alone purchase a bunch of other items. You think that once this oversight has been pointed out that EA would immediately fix things. Not the case. After countless emails, Stratics posts, even Mesanna saying she will look into it, still no change … nothing. Well done guys! And you wonder why people are leaving UO?