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One by One, or is that Three by Three?

Discussion in 'UHall' started by RaDian FlGith, Sep 13, 2011.

  1. RaDian FlGith

    RaDian FlGith Babbling Loonie
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    So... I'm one of the people sitting around waiting for an official announcement from Electronic Arts, Bioware Mythic, Mythic Entertainment, or even Biolay Fritoware at this point as to how people with multiple accounts that exceed the number nine are supposed to handle the situation. Yes, I know that this board suggests that creating a secondary account is what to do, but this board also suggests that there are people who have tried and failed, tried and been IP banned, and so forth. Frankly, I'm not jumping through any hoops until there is some sort of OFFICIAL announcement about the situation, and since there's been nothing noted other than "We're about ready to turn on house decay again," I'm guessing those of us in this unique position will continue to wait for official resolution. Frankly, as one friend pointed out, maybe this is the thing that will force a break from the pixels of Ultima Online, and perhaps that's not a bad thing.

    In the meantime, I'm confused.

    Which "End of Subscription Notification" do I take as the official off date for my accounts?

    See, for a couple of my accounts, I got a notice on 9/1 that my subscription was ending due to "the credit card on file" being declined; then a couple more on 9/3. Then, on 9/8, all of the accounts from 9/1 and 9/3 were "ended" again for the same reasons.

    So, uh, which date did they really disconnect?


    I guess my faith in this new billing system, based largely on everything I've read, all of the nightmares propagating in this forum, and the system's own inability to decide what date access to my accounts has been terminated, is not exactly what one might call "high."


    *shrugs*

    So... uh... yeah... any thoughts on which is which?
     
  2. iamSnippa

    iamSnippa Journeyman

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    Dracona shall finally be mine!! muahahaha *shoots Ra'Dian a menacing look*

    In all seriousness, I hope you get the situation you're in figured out soon.
     
  3. RaDian FlGith

    RaDian FlGith Babbling Loonie
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    Oh my gawd!!! There's a name I haven't seen in a million years!!! heh

    Now keep your bloody hands off of my Dracona! *chuckles*
     
  4. Guardian KX

    Guardian KX Lore Keeper

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    I've stated before that NOTHING beat a phone call to the one Mythic gives in there search engine when asked.

    I had 4 accounts in dire turmoil (as far as I was concerned), and it took a few hours of asking info and placing me hold BUT I GOT IT DONE.

    Call Them, Call Them, CALL THEM! If you are not successful on your first call, then immediatly call back, get a DIFFERENT OPERATOR, and try again. My 2nd time got EVERYTHING fixed, based solly on the operators knowledge and CARING level.

    Ask for Galen, dude can fix ANYTHING!

    As far as the account over 9 thing... He added a small case letter "a" to the end of my 1st account and tied it too a 2nd account. Poof fixed 18 now and so on

    Good Luck
     
  5. RaDian FlGith

    RaDian FlGith Babbling Loonie
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    I've got to be honest, unless their hours have changed severely, I don't have the time to call them in order to get them to arrange my accounts in a manner for them to take my money. "... a few hours of asking ..." when you're in a 20 hour, 10-week term at school just isn't a luxury you typically have, and to be honest, I'm not going to jump through phone hoops in order to resolve something that, up until August 2011, was a simple as logging into an account screen and changing information one account at a time.

    Yeah, if the new system were functioning properly, it might actually make sense to go the route that they've chosen to go. The system does not, presently, work as it should, and why in the world EA would choose to be as limiting as they are with the system as they've chosen is yet another mystery that I don't understand.

    However, all of the above aside, I do appreciate your response, Guardian, and if this thing has not been resolved by the first week of October, and I still feel sufficiently interested in playing UO, I will definitely take your advice to heart. I'll have a few days between terms, and will at least have the time to sit on hold by then. So, negativity aside regarding the present set of hoops, thank you!
     
  6. Lord Frodo

    Lord Frodo Grand Poobah
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    My son and I have 2 accounts on this new system using the same computer and so far we have had no problems getting into mine or my son getting into his.
    Yes there are players that have more than 9 accounts and need help dealing with that, but UO needs to remember that some households have more then one player and do not want to combine these accounts.

    I also got a letter on Sept 1 also on one of my accounts so I went and made a master account to take care of it. When I went to add more time my CC info was already there and 6 mos was already added to that account. All my accounts were on 6 mo auto renew on the old account system.
     
  7. Snakeman

    Snakeman UO Forum Moderator
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    Why in h3!! should WE have to sit on hold, or even have to call for that matter to get Accts straightened out that THEY, EA have managed to screw up in the 1st place in their billing overhaul. Why is it up to us to waste hr's on hold get transfered around I don't know how many times to listen to the foo on the other end not knowing what to do so they transfer you to another! It is NOT up to us to have to figure out their screw up, it's EA's employee's or the software mfg problem, not ours. We have told them their issues where problems are & yet they basically have done nothing but try & appease us with a 1 shot dye for our problems & yet, not correct the problem. How many dbl billings have been done to people that many of us won't really know until CC statements pop out (good amount of free extra $$ there for them to use). Someone from EA needs to make a statement to the players either here or UO Herald with an apology to the headaches it has caused some people, heck some still can't log into the game & they are no closer today then 2 weeks ago!. Come on EA get your head out of your ... and get this straightened out for people.
     
  8. Uriah Heep

    Uriah Heep Crazed Zealot
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    I like Snakeman's way of thinkin :)
     
  9. LadyNico

    LadyNico Always Present
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    Testify!
     
  10. Kellgory

    Kellgory Certifiable
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    It seems that since ML came out, the people in charge of UO has pretty much taken a back seat on informing us on how things should work and left it up to the players to figure it out and create how to's. Just look at their website and the majority of the pages give you the message that they are "temporarly" down, or are in the process of being updated. Not sure why people expect them to explain the new billing process. Just let the customers figure it out and if something goes wrong then they can't blame EA for giving them bad instructions.
     
  11. Guardian KX

    Guardian KX Lore Keeper

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    There once was a time when you went to a sit down resturant and it took 20-30 mins to bring you your food.

    Now people complain if they have to wait 10 extra seconds in a drive thru line.

    The value of your account is based on the time you think its worth spending to straighten it out. The phone is my fastest, most surest way of getting a solution to my problem.

    I'm willing to bet that surfing thru the web for a few hours doesn't "count" as waiting time in your opinion. Or keep logging back here hoping you'll gleam something that someone else took the time to do AND post. All that daily time adds up... You just sit back and wait and when the houses fall then it'll be "I'm quitting cause...." post time.
     
  12. Luvmylace

    Luvmylace Sage
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    Well out of sheer frustration after hour upon hour of telephone non help(and not toll free) ,I used Gmail and made myself a new email account ;then I went to EA website and made a new EA account on diff credit card and then a second Mythic account for my extra accounts.just pick a UO acct that was left over after the 9!
    How sad is it that a company has so little faith in one of it's virtue games that they did not provide for more than 9 accounts.
    Or is it they care too little for us the client... too little Compassion?


    Well I found a way to beat the stupidity .!
     
  13. [​IMG]And there are STILL restaurants in the world ... where you put your reservations in months ahead ... and "drive thrus"
    :talktothehand: Please ... that aint "food" and "tenseconds" is STILL quick for you AND the clerk to do the change math ...

    There are "some" parallels between Food needs and Time wasters ... your analogy was purely tangential with only One
    "common point": time taken.

    The "value" of the game is and always will be: a >personal perspective< chosen from the cloud of possible weighting factors.

    And very much like sand castles built at low tide ... it is ONLY the memories that will survive.

    By the way ... IF your Duck a l'Orange arrives to table in >under< 20 minutes?
    they started cooking it before you ordered it ... :)
    Fine dining, home cooked by mom, vending machine ... all food at different points of the scale.

    UO (currently) is a wonky vending machine ... some get some, some get stiffed ...
    >maybe< there is a call into the service/vendor tech
    YOU got lucky (this time) and got your selection
    I see a wonky machine ... not worth my time and pocket change to test it ...

    RaDian? just marking time until he sees a "serviced on date" ...
    I'm guessing he'll find a replacement to get a quick fix, OR, build competition sand castles on golden shores OR
    a >personal perspective< chosen from the cloud of possible weighting factors.
    and
    It being RaDian FlGith, I hope he gets the one with the hot chicks and fame and fortune and loyal friends ...
    I hope HE "gets the win" ...
    I KNOW I'll never know ... but ... that's how I'll remember him.

    *tips finger to brow*
     
  14. Elffin

    Elffin Lore Keeper
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    Wonder how much a 2 hour call to the US to get my 12 accounts sorted will cost from the uk...

    on a side note, the 2 accts i have running just auto renewed for £9.99 each :) (No added tax)

    Elf.
     
  15. Ahuaeyjnkxs

    Ahuaeyjnkxs stranger diamond

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    I dunno in which country you live Fayled, but here the clerk dosen't do math anymore, theres a machine that makes the exact change and it falls down a convenient little cup. lol... if you wait its because they think its funny that you wait and that is a problem with many companies I worked in. They have no way of making sure everyone does their job. A complex situation...

    no toll free number is roflcopter material...

    I guess you got me worried FD... hence this hasty post...

    why in heaven wouldn't you ever know ?

    Are you planning on dying on us ?
     
  16. Cogniac

    Cogniac Grand Inquisitor
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    Just choose your 9 most favorite accounts and cancel the rest. EA has made it abundantly clear that they do not want our money.
     
  17. Ahuaeyjnkxs

    Ahuaeyjnkxs stranger diamond

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    Exactly ! and how do you explain to any rational person how EA would not want OUR money.

    You hadn't tought about that one did you ?

    I have a gift credit card which I bought expecially to upgrade to SA and HS, both times it would not be approved on the main website so I requested assistance but still to this day, the card is sitting here with a little post it : for SA upgrade.

    Noone was willing to help me, Calvin offered to help (long while ago he told me in public thread I'll fix it for you) he replied to the first PM saying he would help me but then I asked how and where do I give my CC and he never replied.

    after about a dozen e-mails I was still not told why the gift CC works with any other online store instantaneously ? and USED to work to pay monthly fees...

    But EA dosen't want my money... hmm...
     
  18. Lady Storm

    Lady Storm Crazed Zealot
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    I hear you ..... I have been on the phone for days on end tryign to link my 47 accounts I want on ...... its been hell. I followed the advice here and got my ip blocked, I now have to go in to billing with a proxy server to get anything done and I have to be carefull to not have it blocked!

    Yes I have called so much I know several of the CS's by their names and voice!

    I have built up a hate for Tier 3 ........ they take weeks to just get past who are you and why your bug me stage.

    Why should I have to jump 10's of hoops just to pay them my money? 14 years in this game and NOW I have to worry about not only getting my accounts on but that threat they may have put my accounts at risk from internal CS workers who can now see my password?? Quite frankly I am 2 hairs from telling my son to sell it all off get my money back and packing it up.
    WoW might be droning but at least Blizzard wont s***w me over like EA has been doing of late.

    Next week we get news of houseing decay... I think thye best hold on that button till every last UO player is dealt with to the players satisfaction. We have lost way too many people as it is without billing help... we have at least lost 10 to possibly 25% of the remaining players.
     
  19. Ahuaeyjnkxs

    Ahuaeyjnkxs stranger diamond

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    To be honest with you Milady...

    I admire your patience as well... but if you pack up... well UO is going down the drain.

    I know for a fact that anyone reviewing the accounts lists will be like :

    heck she could have brought us 2 times over, why hasn't she just approached EA and asked to buy a genuine UO liscence and open her own server ?

    Think about it... same amount of hassle, but you get to make your own rules ?
     
  20. [​IMG]

    *sigh* ahhhh ... poor ahu yo!ur confusing
    drive thru with grocery store
    car with cart and
    booboo with yaself and
    bath salts with pool shock

    :lol: typical.
     
  21. Lady Storm

    Lady Storm Crazed Zealot
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    To be honest I now understand why some went to that avenue!

    EA took a cash cow and made cheese .... Stinky cheese out of it. We made a surprising amount of money for EA in a time when gaming was in its infancy. What did we the player get once they disposed of the maker? Didly squat.

    They changed the rules to make more $$ off our backs, turned a society of very hard workers in and out of game into slaves and summarily fired or made quit good people who cared about a game that was still viable money wise. EA still runs us into the ground for $$.

    Put us (UO) in the hands of people who had no knowlage of the game much less of its players and made life in game a mess.

    Dont get me wrong the early days had its scammers and thiefs (rl ones), and coruption was in UO GM's and Staff. (the tales i know... geesh) But nothing like today.

    We have changed to a item based game... where one will steal for a paultry pigment in a shard trade! Not to mention the base price of a event item... 100mill to start! Oh the days of a 10k bank balance!! You were proud to have saved that much.

    Yes to be honest if I could I just might think of it ..... a shard of my own to take all my stuff and go away from EA, Mythic, Bioware... CS!@!! ok too tempting and I would leave you all in a lurch when I stoped paying EA....
     
  22. Wow! thank you ... My Grandaughter needed an example to work against to finish a paper on "Singular Perspectives" ..

    and she's working it into the draft right now.

    Honesty /=/ truthful fact (for the whole, for the SP yes)

    EA >birthed< an experimental calf ... and experimented with what could be made of it.

    That we GAVE them any amount of money for an un-proven concept ... is surprising only in that perspective
    (Barnum was onto that trick long ago)

    What DID the player >buy< ... a ticket to go in and look around ... nothing more
    (See: negotiation, horse trading, fairness)

    Turned a society? :talktothehand: The "society" Evolved of its OWN nature ... The game IS the frame ... YOU are the composition within.
    (See: negotiation, horse trading, fairness; Volunteer )

    "Put us in hands ? ":lol: ONE of those hands >saved us< MJ ...
    Life ingame? picture and frame ...

    We have changed? NO YOU have changed ... MY RP guild is doing fine (if not better and more cohesive) as back when first formed in 2000

    "Nothing like today" /// wtf? there is MORE concentrated corruption? :scholar: poor turn of phrase tsk tsk

    "leave you all in a lurch when I stoped paying EA"
    *shakes head*
    So ... you gonna keep paying EA AND leave the most wonderful game you describe above
    for others to wallow in?
    :talktothehand: Your Kindness and compassion ARE misnamed.

    Thesis points for indispensable "Singular Perspectives" .
     
  23. Goldberg-Chessy

    Goldberg-Chessy Crazed Zealot
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    No offense but it seems kinda odd that you have time to manage NINE+ accounts but dont have time to make a phone call?

    I think we all realize that this account migration was a total disaster. That being said I think alot of people are making it worse by having a ****-poor attitude.
     
  24. Uriah Heep

    Uriah Heep Crazed Zealot
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    Not to start another argument, but to my knowledge EA is the only place me and several other people do business that we have to actually fight em and work hard to get them to take our money! Never have done biz with anyone like this before.:coco:
     
  25. no argument here ...
    but you CAN figure out why there is a shortage OF such companies ... right?
    *wink*

    @ Cheesy ...
    QUITE normal to have a system that works efficiently to manage multiple accounts
    finding someone on a telephone that is ALSO trained and efficient ...
    AND can burrow down and >quickly< in one pass Fix a busted unnecessary system of accounting software ...
    :talktothehand:

    you are over blessed with a certain attitude ...
     
  26. Goldberg-Chessy

    Goldberg-Chessy Crazed Zealot
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    I am not saying it is right. I am simply saying cut the BS.

    If you have time to manage 9+ accounts & post here alot you most certainly have time to make a phone call.

    If you just want to rant for the sake of ranting at least man up and call it just that.

    The OP wants his accounts fixed and I dont blame him. But when he is advised that a simple phone call may solve his situation he says no way because he is too busy? And he wont "jump through hoops" IMO a phone call is not jumping through hoops.
     
  27. Ahuaeyjnkxs

    Ahuaeyjnkxs stranger diamond

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    Yeah lets cut the BS...

    :coco:

    FD... your RP guild is not doing fine... it just can't... you are as unimportant as anyone here in the eyes of your gods.

    And yes they were gods before the laws and after...

    You are the first to complain and it's always I I I ... My my my !

    My granddaughter, my guild, my singular perspective ?

    Noone asked for your opinion in the first place...

    Mrs. Storm :

    It sounds appealing and you certainly have the money to make it happen, however I remind you that you are part of something greater than yourself ; passing over to the other side of the mirror might not prove just as pleasing as fighting a shadow in this plane of reality.

    This is what EA itself forgot, and the reason I am here.

    I am not here for new fancy updates, for this dev or the other, the story is uninvolved and unmoving...

    Why I am lurking here, not even to lie to FD and then make fun of him taking me seriously !

    I have a full life and enough to share thus I remain to remind you as a companion that its not game over yet, you still mean something, you all do.

    There is only one way to defeat the guardian, and its in the small day to day actions that you consider mundane ; he's a headless chimera that will bend with will lest you forget !
     
  28. RaDian FlGith

    RaDian FlGith Babbling Loonie
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    Because, you know, it's so difficult to manage housing space, right? I'm not managing nine plus accounts. I am paying for additional housing space, one additional account at a time. Sure, I've got a full slate of characters on each of them for holidays when something good comes out -- heck, it's probably the only thing a vast majority of those accounts do other than hold housing space. And I don't play the "let's let the account expire then pay once every 90 days" routine... I typically pay for the accounts (I won't say there's never been a short period that any one of them has gone unpaid, because in fourteen years, you better believe there has been).

    However, I have three whole accounts that have characters I play on them. Two were inherited from friends, and the third is my original. One has two of my mains, one has a new main I work on very slowly, and the third has my crafter. The remainder of my accounts go largely unused.

    But... that doesn't change that I pay for them and that I shouldn't have to jump through hoops in order to pay EA money.

    Yes, that's right... That's right. This is somehow my fault. God forbid I want the account management system to work, right?
     
  29. RaDian FlGith

    RaDian FlGith Babbling Loonie
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    Do you have any idea what the word "manage" means? I put my credit card information in, and typically, there's nothing left at all to manage.

    As for "posting here a lot," well, I know in my case, we're talking about an average of approximately 18 posts per month for just over 10 years. Sure, some months are more some are less, but yeah...

    Umm, and I'm sure EA's customer service line is open right now, right?

    Again, I'm curious why your solution to this issue is "The customer should have to go to added steps in order to have money taken."
     
  30. Snakeman

    Snakeman UO Forum Moderator
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    Charging someone's CC dbl & triple times has nothing at all to do with waiting for food (at least the food you are charged ONCE for, btw once was a time when 45 min's to an hr was the wait time I remember) Why should we have to spend time sitting thru transfer upon transfer to get people who still can't fix the problem to get our accts corrected on their screw up or to get our dbl & triple billing money returned that is OURS not theirs (CC I will do thru my CC CSR & refuse/rebut the extra charges). By going by your example of waiting for food, if the food wasn't cooked right or fast enough, we should probably go in & cook it our selves! Most/many of us have TRIED their fixes, they don't work, & when you try to do it & end up being billed again (for 6 mos) for the umtenth time you get a real sour taste. Main Point billing problem was created by EA, NOT us. A company changes any billing system you (The Company) correct the issue not the customers.
     
  31. :lol: one of your more ignorant statements ... not an insult by the way, merely a >correct< assesment of what you wrote

    You Know >nothing< of my guild, my shard, nor my grandaughter, nor the gods that know me ...
    IF you did ... you would have brought proof, you being the accuser, the burden lay with You ...
    and speaking from an absence of knowledge Is the very definition OF ignorance.

    by the way ... Ms. Storm (if that is the correct gender) >does not have< enough money to buy a "license" ... no-one does ...
    There are NONE FOR SALE ... *snicker*

    apparently you did not know that.
    If you did ...

    I find your promoting persons to go "bandit" and do yet another FS ... distasteful and probably against the local ROC.

    *shrugs*
     
  32. Lady CaT

    Lady CaT Seasoned Veteran
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    Sounds like a question for EA Customer support.

    Why would players on a third party forum have any idea about the status of your accounts? And why would you trust that advice at all? Do you see half the @$&#! posted on these forums? Seriously!

    If you want answers about your accounts call the company that maintains them.
     
  33. THP

    THP Stratics Legend
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    u got ya one use dye as compo ...for the mess,,,use it...
     
  34. Alvinho

    Alvinho Great Lakes Forever!
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    The phone calls are NOT "just simple" I have been trying to get EA whateverthenameisthisweek, to reactivate 3 of my 5 accounts and have not been able to thus far, I have spent about 8 hours on the phone on hold through different transfers, and NOONE can tell me why i cannot use my visa to reactivate my accounts
     
  35. Ahuaeyjnkxs

    Ahuaeyjnkxs stranger diamond

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    Thanks...

    I don't think theres an end to the pleasant stimulating replies you can muster, sure is a compliment.

    What I like about you is your predictibility ; you have passed a similar judgement on me when I tried to talk about my RP guild, my history.

    Somehow now not only I'm ignorant about you the same way you were about me, but I'm somehow passing the same judgement *NOT*

    *chuckles*

    In fact your RP guild is doing so well that you haven't even tought about inviting me, or even telling me there was such a thing as a true RP guild... and I have high expectations when it comes to you.

    Besides, why would you care if I had an ignorant opinion ?

    That ought to puzzle even yourself... you could just tell me I make no sense which would be true since I'm just trying to examplify how often you do stuff to others that you don't like done upon you.

    The difference between you and me is that I do really care, and I am not just reacting taking the words to the letter !

    Well before my account was blocked, I was playing siege, where is your guild anyways ? SP, yes ?

    I'm lonely 90% of the time on there... I have met more people from overseas than locals on the shard.

    Oh and yes... lemme remind you that I have fought against the anti-classic shard trolle, but I have also fought against the coward deserters who have sold their soul to the demon we shall call emulation. Which I have refused to play for 5 years now (yes I have been paying EA for no service and no game if you ask me)...

    I am a companion and a constant reminder of the spiritual responsibility you all have to this community. What transpires here I will remember for a long time...