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Origin Store Down?

Discussion in 'UHall' started by Victim of Siege, Oct 18, 2013.

  1. Victim of Siege

    Victim of Siege Crazed Zealot
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    went to the store this morning to buy a couple of things, and instead of going to the store, i got the following message:

    "An error occurred while processing your request.
    Reference #30.dd2333b8.1382100910.7cb62e13"

    anyone else getting this?
     
  2. Winter

    Winter Lore Keeper

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    It's working for me. Are you in the USA?
     
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  3. Tazar

    Tazar Guest

    US Version is up as far as I can tell. I have heard of a few issues with processing orders here and there. Try clearing your cache and see if that helps.
     
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  4. Victim of Siege

    Victim of Siege Crazed Zealot
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    yep, east coast usa, went to the store from the uo.com site link. tried all browsers and everything :(
     
  5. Victim of Siege

    Victim of Siege Crazed Zealot
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    Spoke too soon, was not going to the store, but the Origin client was giving me the same error, and it quit when i restarted my router.
     
    #5 Victim of Siege, Oct 18, 2013
    Last edited: Oct 18, 2013
  6. Victim of Siege

    Victim of Siege Crazed Zealot
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    ok i am out of ideas here, i can get to the store without my router, but i cannot with my router. i tried clearing cache, resetting router to factory defaults, all of it. *bangs head on the wall repeatedly*
     
  7. Winter

    Winter Lore Keeper

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    Just trying to come up with ideas here, not claiming to be a router expert. But since you aren't getting any other responses, see if any of this helps.

    A few questions for you:
    1. What type of router do you have? (can't find your error mentioned in a Google search)
    2. You said you can get to the Origin store without the router? How do you do that? If that is true, why do you need the router? ( I think I misunderstand your statement here)
    3. Can you get to other online stores, or is it just the Origin store?
    4. Do you have any other programs running in the background?
    5. Are you blocking cookies from Origin? Which browser are you using?
    6. Have you checked your firewall? Do you have website-blocker/filter running? (My router has one built in, but I don't use it. I know you said you reset your router to defaults)
    7. The last time I had a router issue it was overheating, and I eventually replaced it. Is that possible?
    8. Have you tried another computer on your router/network?
    9. As last result, have you done a virus/spyware scan?
     
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  8. Victim of Siege

    Victim of Siege Crazed Zealot
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    thank you for your help
     
  9. Winter

    Winter Lore Keeper

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    Okay, that helps.

    Try this.
    Instead of running your computer through the router, can you run the router separately off your cable modem, computer or other ethernet/network port? Don't connect to anything through the wireless router. If it is a router/wireless issue, it shouldn't block your desktop computer unless you are connecting to it wireless.

    If that is the case, I'd start to suspect a router failure, but hard to be 100% sure without testing with another router.
     
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  10. Victim of Siege

    Victim of Siege Crazed Zealot
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    i cannot hook it up in that manner. I am going to go through the settings, one by one and try to figure it out. this just started in the last few days, so not sure what it could be. thank you again.
     
  11. Barok

    Barok Grand Inquisitor
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    Is your router and PC using the same DNS servers?
    Did you hard code an address in one but not the other?
     
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  12. Victim of Siege

    Victim of Siege Crazed Zealot
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    I am really at a loss here, i have reset the router completely, checked everything on the computer (but all computers/phones/tablets etc. will not go to the store through the router), and I tried going to every other online game store I could think of and was able to. It's not a deal breaker since i can bypass the router to make a purchase. Thank you all for the help.
     
    #12 Victim of Siege, Oct 18, 2013
    Last edited: Oct 18, 2013
  13. Blaeke

    Blaeke Journeyman
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  14. Doubleplay

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    I think the store website designers have probably been busy helping others with a customer service website roll out. They should be turning their attention back to the store in a few years.
     
  15. Victim of Siege

    Victim of Siege Crazed Zealot
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    that is the link, when i go there on any browser, if i click on anything, or try to search for something, i get the error i listed above.
     
    #15 Victim of Siege, Oct 18, 2013
    Last edited: Oct 18, 2013
  16. Blaeke

    Blaeke Journeyman
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  17. Victim of Siege

    Victim of Siege Crazed Zealot
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    i can get the site up, but when i try to click on something to add it to cart, i get the error then. thank you for trying my friend, it is probably something up with the router, I will get one in a couple of weeks, until then it is a non-issue for me.
     
  18. Barok

    Barok Grand Inquisitor
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    If your router has it's own firewall and/or anti-virus features, try turning them off.