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Origin Store Issue

Discussion in 'UHall' started by Mesanna, Aug 22, 2013.

  1. Mesanna

    Mesanna UO Producer | Dark OverLady
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    It has come to my attention that the Origin store is having issues with their email. This means that if you buy something you will not get an email with the code. They estimate it taking several days to fix this issue. I am asking everyone to not purchase anything from the Origin store for a few days please. As soon as they tell me its fixed I will post to everyone and let you know.

    Mesanna
     
    Lord Frodo, Queen Mum and Nok like this.
  2. MalagAste

    MalagAste Belaern d'Zhaunil
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    Thanks Mesanna.
     
  3. Olahorand

    Olahorand Slightly Crazed
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    While you are at it, please ask them to fix also the fact, that the code is only shown in HTML view of the mail program, but not in plain text view.
    *Salute*
    Olahorand
     
  4. BeaIank

    BeaIank Babbling Loonie
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    Worth noting that the store here in Brazil just got updated to a new version of the site.
    And with that, we lost the King's collection from the store... and Stygian Abyss is still nowhere to be seen. :(
     
  5. Queen Mum

    Queen Mum Babbling Loonie
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    Thanks for the heads up!


    *cookie hug*
     
    startle likes this.
  6. Lord Nabin

    Lord Nabin High Council Sage - Greater Sosaria
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    great post! Thank You!
     
    startle likes this.
  7. Martell

    Martell Seasoned Veteran
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    Why isn't this posted in the herald, or on UO.com, or in the actual origin store? Again, little more effort to communicate with the larger playerbase would be nice.
     
    Mervyn, startle, Lord Frodo and 2 others like this.
  8. CovenantX

    CovenantX Babbling Loonie
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    I couldn't agree more, I read it here then I checked UO-herald and the "Mythic token fiasco" was the last message posted.
    I'm glad she communicated here, but the patch-screen & official UO site would have reached far more people.

    Patch-screen & Official Site is necessary, especially since it's effecting Real Money purchases.
     
    Lady Mal, Schatzi, startle and 3 others like this.
  9. Ray_Martin

    Ray_Martin Journeyman

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    Hey Mesana! Returning player here. I'm currently using the free client without expansions. Is it safe to buy the Stygian Abyss expansion and the High Sea one? Or is that what you guys are talking about?
     
  10. Flutter

    Flutter Always Present
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    I wouldn't buy any codes right now.
     
  11. Flutter

    Flutter Always Present
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    I am trying to get into the hang of posting all these types of posts on Stratics' facebook and Twitter accounts. You wont have to read the forums.. I'll try to include a working link when I can. Please give me time to get in the hang of it.
    Then all you'll have to do is follow Stratics on Twitter of Like us on Facebook to stay updated. If anyone uses Google+ or some other social media site and would like me to keep it updated as well, please let me know and I will try to include it in my updates!
     
    kelmo and startle like this.
  12. Adol

    Adol Certifiable
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    We're still waiting for a new EM on Europa, but the Drachs one is standing in for now, and it seems they have access to other shards Town Criers; so there's no reason that vital warnings like this couldn't be added to the Town Criers as well by EMs, and I hope any of them seeing this thread will consider doing so.
     
    startle likes this.
  13. virtualhabitat

    virtualhabitat Lore Keeper
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    I am still wondering about the expansion codes from a few weeks ago. Haven't bought any and I won't until I am certain I won't have to spend hours on the phone with someone who doesn't even know this game exists.
     
    MalagAste likes this.
  14. Warpig Inc

    Warpig Inc Babbling Loonie
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    OK its has been over a decade now, but I'll say it again. There is this log in window that gets the most eyeballs pressed to it. After the window allows a player to log in. There is a pick a shard and decide what character of one their accounts to play. The shard and character window on EC give playing hints like Ctrl Shift usefulness. Flashing red letter messages instead would be a good ideal.

    WARNING: Do not purchase any dyed Swamp Dragon armor. All dyed deeds and dragons will be corrected and set to basic color.

    WARNING: Do not purchase any Advanced Character tokens in game. Those that like your wallet more then the game are at it again and all tokens will be deleted.

    WARNING: For Tamers and the safety of their pets. Untill fixed do not use pets against Fuzzy The Violater boss from Underyourbed dungeon. Pets currently being killed by Fuzzy are going wild if rez done in Underyourbed.



    I even think the town cryers are overpaid for their lack of up to date information. "Get It While It's Hot!" beats "Last Month Was April" type news.
     
    #14 Warpig Inc, Aug 23, 2013
    Last edited: Aug 23, 2013
  15. startle

    startle Siege... Where the fun begins.
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    How hard can it be to pull up the Origin Store code for UO purchases and change the code for where the ( - hyphens) are placed... Good lord, the people in charge of managing the code for that site really need to either: A) Get a freekin' clue or B) Take some basic lessons in whatever language they're using for that code... This is just silly.
     
    Lady Mal likes this.
  16. Endal

    Endal Journeyman

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    QFT. These things should not be posted on a third-party forum but on the actual UO.com website. It's nice that they're here, too, but the website is the A #1 place to put this kind of thing.

    Also, if the store isn't working, TAKE IT DOWN! I have the urge to go buy something just so I can call and yell at you for knowing the store is broken and not taking it offline while you fix it. Also... I want to buy a Soulstone... so.. 'ya know.


    It's funny how the official UO Store doesn't work, but I can gurantee 100% that the Gold Farmers websites are probably active and ready. Perhaps we should have them become the official unofficial store for Origin (as Stratics is the official unofficial forum / help site of UO). Kinda' makes you wonder </troll>
     
    Lady Mal, Andrasta and Lord Frodo like this.
  17. Orgional Farimir

    Orgional Farimir Lore Keeper
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    No EA doesn't want your money, but don't worry 99% of the payer base will think this is okay since a post was made on stratics.
     
  18. Seona

    Seona Visitor

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    Has this been fixed yet? I want to buy my soulstone already...
     
  19. Ray_Martin

    Ray_Martin Journeyman

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    Someone in guild just said I could edit the code to the right format and it works. Too afraid to waste money on it though. :) I really love UO. Thanks for keeping it up... To quote a meme... Now shut up and take my money! :whip:
     
  20. MalagAste

    MalagAste Belaern d'Zhaunil
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    You can edit the code to work the problem now is the website isn't sending you the confirmation email with the code. So if you don't get the code right when you purchase on the web and SAVE it.. then you won't have a code to edit.
     
  21. GalenKnighthawke

    GalenKnighthawke Grand Poobah
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    Regarding them posting this stuff to UO.com: Yes, they should.

    Regarding them posting this stuff to the login screen: Yes, they should. However for awhile there they were doing much better about putting stuff from UO.com onto the login screen, and we unfortunately didn't really notice. Instead you got dudes arguing even MORE should be posted there. Doesn't mean they shouldn't put the stuff there I've unambiguously said, in this very post, that they should. Rather it means that we're probably why they stopped.

    -Galen's player
     
    Lady Mal likes this.
  22. CovenantX

    CovenantX Babbling Loonie
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    Well, considering the RSS-Feed brings it here IF it's posted on UO.com, why would they bother posting here first ? Everything (UO-Related News) should be posted on UO.com & the UO Patch screen first, and there shouldn't be ANY exceptions to that E V E R...

    I know the dev team doesn't run the Origin store, but it shouldn't even be possible to purchase UO Items/codes w/e, while you don't get the proper email, or the codes aren't correctly displayed when you receive them. It's just sloppy & it's not helping UO at all. However I am curious.... Do other EA-MMO's have this same problem If they do, it's no wonder they're mostly known for their "Madden" games... :( there's minimal "up-keep" for them...
     
    Lady Mal likes this.
  23. Gidge

    Gidge Sage
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    I bought something and thankfully copied everything right then from the website. I didn't even use the email and didn't even check thinking it would just be there for back up. If you go to the store and type in collection, the King's Collection will actually show up. I noticed that when looking it up. It's almost like they don't want our money. Of all the system they have, you'd honestly think this would be the one that would be perfected! :confused:
     
  24. Faenwen

    Faenwen Journeyman
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    damn...
    a friend wanted to buy a code a few days ago and still didnt get a code, he needs one to activate his account else the house will decay! told him i get one for him so he can use it til he gets his. so i bought it and wondered why i didnt get the code right away with the purchase confirmation like i did allways. thought no problem i should get it per mail. nope.... and now i found a thread on UOB and this here!
    thats so ........ *swears*
    first why the hell can't they post it on the uo site???
    and second... what the hell should one do when in urgent need of a code to save his house??????????!!!!!!!!! he ordered the code right away when i told him his house starts to decay! enough time one would think!

    so dear UO team, what do you do to help!?
     
    Lady Mal likes this.
  25. Faenwen

    Faenwen Journeyman
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    and when they are not able to fix it right away and it takes so long they should at least stop house decaying....
     
    Lady Mal likes this.
  26. Veldrane

    Veldrane Journeyman
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    For what it's worth, I didn't see this post until after I had purchased some upgrades moments ago and I did receive an email with my codes.
     
  27. Ducan IronWeaver

    Ducan IronWeaver Lore Master

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    Its not letting me purchase a Monthly code... I have a castle that just entered IDOC mode. I cant purchase a month token or subscribe the account for some reason.
    How can I fix his before my castle drops?
    Messanna anything i can do?
     
  28. Flutter

    Flutter Always Present
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    Email her now let her know in the title it is an urgent account issue. [email protected]
    Hopefully she gets to it tomorrow.
     
  29. DJAd

    DJAd Stratics Legend
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    Sure, there are also 3rd party websites that sell gametime codes.

    I had a problem with my card not being accepted so sent a tweet to Jeff. He pointed me towards http://www.paybycash.com/uo/codelist.php sure it might be a bit more expensive but its an emergency right?
     
    #29 DJAd, Aug 26, 2013
    Last edited: Aug 26, 2013
  30. Ray_Martin

    Ray_Martin Journeyman

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    Fixed now... I just made three purchases and got emails for all three. I still had to edit the code though... and the explanation on the UO.com page is confusing.
     
  31. Parnoc

    Parnoc Lore Master
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    I just bought a King's Collection and no E-Mail about 3 hours ago, but I had the code on the confirmation page saved, so all's well on mine.
     
  32. Faenwen

    Faenwen Journeyman
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    still no mail from origin!
    thank god the UO community is fantastic! an old Friend gave me a code so the house is save!
     
    DJAd likes this.
  33. cazador

    cazador Crazed Zealot
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    I tried buying game time..just times out..fun times
     
  34. Endal

    Endal Journeyman

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    Sadly the money I put aside for a few purchases this month ended up going elsewhere, perhaps I can save up some more money in a few months. EA/Origin lost money on this one (not a ton, but still, money lost).
     
  35. cazador

    cazador Crazed Zealot
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    Ya I mean I'll probably still buy it when I can..but I buy like 30-35 one month codes at a time..I know it's not make or break for EA but still damn..
     
  36. Faenwen

    Faenwen Journeyman
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    Still no GTC's *chuckles* and i am not the only one...
     
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