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Packet Loss!!

Discussion in 'UO Europa' started by Yewish News, Feb 24, 2008.

  1. Yewish News

    Yewish News Guest

    Is anyone else still suffering packet loss? I'm losing patience with EA now.
  2. Bobar

    Bobar Babbling Loonie
    Stratics Veteran Stratics Legend

    May 20, 2004
    Likes Received:
    Yep - every evening - 1 2 freeze 3 4 freeze 5 6 freeze. No way to do any hunting unless you are particularly fond of dying.
  3. Kayne

    Kayne Guest

    I had a very similar problem the other night, after cleaning out all the junk files and running a defrag i noticed an improvement for a couple of days...back to being jittery again now though.

    To find out your actual Ping/packet loss if you dont have uotrace - Start - Run - type CMD - type "Ping europa.owo.com -t"
    let it run for a while and then hit Ctrl +C this will stop the ping and show the stats.
  4. Yewish News

    Yewish News Guest

    Yes I work in IT support, so I have identified the issue already. And since I only get the issue with Europa server, one can draw a simple conclusion from that [​IMG]

    But glad to hear I'm not alone.
  5. Guest

    Guest Guest

    yes, my ping jumps from 17 to 87 when it hits here:

    IP Address : [ ]
    ISP : Telewest Broadband
    Organization : Telewest BIC WAN Hayes allocations - Hayes
    Location : GB, United Kingdom
    City : Hayes, 17 -
    Latitude : 51°36'67" North
    Longitude : 0°01'66" East

    and I've got packet loss from there to EA.

    Last time it was the same to Drachs too, not checked that this time as yet

    yup, drachs too, Here's the trace:
    <font class="small">Code:</font><hr /><pre>Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
    * Unknown Host * 2 8ms 100% 0 / 13
    nott-t2cam1-a-v113.inet.ntl.com 3 9ms 9ms 0% 13 / 13 8ms / 14ms
    nott-t3core-1a-ge-013-0.inet.ntl.com 4 9ms 11ms 0% 13 / 13 8ms / 28ms
    lee-bb-a-as0-0.inet.ntl.com 5 11ms 18ms 0% 13 / 13 9ms / 61ms
    bre-bb-b-so-200-0.inet.ntl.com 6 21ms 19ms 0% 13 / 13 17ms / 25ms
    bre-bb-a-ge-000-0.inet.ntl.com 7 15ms 23ms 0% 13 / 13 15ms / 52ms
    osr01haye-tenge71.inet.ntl.com 8 17ms 15ms 0% 13 / 13 13ms / 24ms
    * Unknown Host * 9 16ms 19ms 0% 13 / 13 16ms / 37ms
    * Unknown Host * 10 84ms 125ms 15% 11 / 13 84ms / 333ms
    * Unknown Host * 11 86ms 134ms 0% 13 / 13 82ms / 430ms
    fert02-ixe-lhr.ea.com 12 83ms 88ms 0% 13 / 13 81ms / 115ms
    * Unknown Host * 13 84ms 89ms 7% 12 / 13 83ms / 106ms
    </pre><hr />

    It's that telewest server. They're throttling us, I would dearly like to know why. Jeremy was told some drivel about 'fair usage policy', which doesn't apply, we're not doing peer to peer and it's not our isps that are restricting us.
  6. Yewish News

    Yewish News Guest

    Who's your ISP, Virgin?
  7. Kayne

    Kayne Guest

    Its your routing petra none of my pings go that high. Highest on mine is the europa server at a measly 45.
  8. Guest

    Guest Guest

    I'm only pinging 103 to Siege! I guess I'm going to be crafting tonight.
  9. frodofeet

    frodofeet Guest

    Yep, same problem here. Only started about an hour ago though. Was okay for a few days, but terrible lag about a week ago. Seems to be intermitent. I'm on Virgin BB (formerly NTL).

    Oh, and I just lost a Tailor BOD because of it... Clicked yes to accept a BOD, but instead of getting one placed in my backpack, I lagged out for a few seconds, and didn't have a BOD when I came back [​IMG]
  10. Barian

    Barian Always Present
    Stratics Veteran Alumni Stratics Legend

    Feb 27, 2004
    Likes Received:
    I've got a 15ms ping to Europa and no packetloss

    I think it's fair to say it's not EA at fault here
  11. Guest

    Guest Guest

    I ping 21 but got packetloss so i frezze up all the time!
  12. Guest

    Guest Guest

    I'm pinging about 8ms to Europa, so only unlucky ones being affected I guess. [​IMG]
  13. Guest

    Guest Guest

    It would be dependant on the level of traffic going through the routers on the path.
    The vast majority of the packet loss problems are occurring during the evening, at the server's location (UK).
    Currently, it's a little before midday. The problems will arise in about 6-7 hours.
  14. frodofeet

    frodofeet Guest


    The vast majority of the packet loss problems are occurring during the evening

    [/ QUOTE ]

    Yeah this is what I am seeing. I've been in UO most of today, it was fine during the afternoon, but has started lagging out again now from about 19:30/20:00.

    p.s. Here's my trace, as you can see my ISP NTL is fine. There are definate problems around hops 9-11, and 12 &amp; 13 slow down. Anyone know who would be responsible for these servers?
    <font class="small">Code:</font><hr /><pre>
    tracert europa.owo.com

    Tracing route to central-eu1.owo.com []
    over a maximum of 30 hops:

    1 1 ms &lt;1 ms &lt;1 ms
    2 9 ms 8 ms 8 ms
    3 26 ms 32 ms 10 ms renf-t2cam1-b-v125.inet.ntl.com []
    4 27 ms 10 ms 11 ms
    5 17 ms 35 ms 10 ms ren-bb-b-so-600-0.inet.ntl.com []
    6 13 ms 23 ms 43 ms man-bb-a-so-010-0.inet.ntl.com []
    7 19 ms 39 ms 26 ms
    8 19 ms 27 ms 20 ms osr02haye-tenge71.inet.ntl.com []
    9 67 ms 204 ms 202 ms
    10 294 ms 368 ms *
    11 * 87 ms *
    12 98 ms 98 ms 86 ms fert01-ixe-lhr.ea.com []
    13 89 ms 88 ms 90 ms

    Trace complete.
    </pre><hr />
  15. Guest

    Guest Guest

    check my post above. Guess what, we have a match.

    I looked them up on a 'who is by ip' site, 9 and 10 belong to Telewest.

    IP Address : [ ]
    ISP : Telewest Broadband
    Organization : Telewest Broadband
    Location : GB, United Kingdom
    City : London, H9 -
    Latitude : 51°50'00" North
    Longitude : 0°11'67" West

    No. 11
    IP Address : [ ]
    ISP : IXServices
    Organization : Interconnect Exchange Europe Ltd
    Location : GB, United Kingdom
    City : West Drayton, 17 -
    Latitude : 51°50'00" North
    Longitude : 0°46'67" West
  16. Yewish News

    Yewish News Guest

    Someone needs to get onto Virgin I guess. I might try give them a bell tomorrow, I suggest the rest of you do the same.
  17. Guest

    Guest Guest

    I've filled in a help form thing on the website, I got an automated 'we're looking into it' message. Sent them the Telewest server info and traceroute I posted in the thread.

    used this link
  18. frodofeet

    frodofeet Guest

    ahhh yeah Petra Fyde, sorry forgot about your earlier post. Looks like we do have the same problem. [​IMG]

    So, do you reckon this is something Virgin BB will sort out? If I remember correctly Virgin took over both NTL &amp; Telewest?

    Only thing I can think of is they've changed the routing and now have bottleneck issues? Sound possible?

    I'll complain about this to Virgin, maybe if they get enough requests they'll take it seriously. [​IMG]
  19. Guest

    Guest Guest

    I've added the link I used, maybe if we all send them the information on the dodgy telewest servers they'll get the message?
  20. frodofeet

    frodofeet Guest

    Thanks for the link Petra Fyde.

    I have now submitted a new enquiry. Hope they do something about it.

  21. Nixon[I-C]

    Nixon[I-C] Certifiable
    Stratics Veteran

    Feb 14, 2003
    Likes Received:
    Half our guild is having problems, and we're using different ISPs, so it's not just down to them I'd say. Not that it bothers me a great deal, have no motivation to login, especially if I'm going to run around freezing randomly :p