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Phone support?

Discussion in 'UHall' started by Kat, May 23, 2014.

  1. Kat

    Kat Crazed Zealot
    Stratics Veteran TnT/TnA

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    Do we still have phone support for Ultima Online or have they made it even more difficult for us to reach them these days? I have a guy wanting to come back and fire up some old accounts, but he can't remember passwords and he's not getting an email response. Naturally.

    If anyone has a phone number handy, I'd be thankful if you'd share it! :)
     
    Troop likes this.
  2. Dol'Gorath

    Dol'Gorath Grand Inquisitor
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    http://help.ea.com/en/article/how-do-i-contact-ultima-online-account-and-billing-support/


    A number isn't given but it asks to provide a number in the email to be called back... That's the best I could find.
     
  3. weins201

    weins201 Certifiable
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    support@ultimaonline.com that works but you have to give them some correct information, account name, know some supporting information like credit card last used, or other specific information related to the accounts, also try linking them and have a master account already setup.

    If he doesn't have some supporting information they will not respond.

    Phone calls don't work anymore as far as I could tell when I recently had an issue with a dead email.
     
  4. Tazar

    Tazar Guest

    I think the above is the old outdated info for the old EA systems. I don't think there is a phone number to call - but try uo@broadsword.com for support. I think it is the best way to go now.
     
  5. SoulWeaver

    SoulWeaver King of The Bearded Ladies
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    Yeah it's at @Broadsword.com now,
     
  6. weins201

    weins201 Certifiable
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    I did mine AFTER Broadsword but try both and let us know which works