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Problem: Account Information Compromised/Unauthorised Access

Discussion in 'Account Management FAQ and Info' started by Petra Fyde, Apr 10, 2012.

  1. Petra Fyde

    Petra Fyde Peerless Chatterbox
    Stratics Veteran Alumni Stratics Legend

    Joined:
    Jan 5, 2001
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    I am concerned my account information has been compromised with someone else accessing my account. What do I do?
     
  2. Dropixel

    Dropixel EA Community Rep
    VIP

    Joined:
    Apr 9, 2012
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    Answer:
    If you still have access to the account through the account management website, change your password, e-mail associated with your account. If you do not have access, please e-mail [email protected]. To speed up the process of account verification, include the following in your e-mail:

    • Name of the account:
    • First and Last name on account:
    • Email on account:
    • Date of birth on account:
    • Any codes activated on the account:
    • Any character names found on the account:
    • Phone number on the account:
    • Secret Word:
    -Do not include the password-
     
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