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Problem: How do I set up a Secret Word?

Discussion in 'Account Management FAQ and Info' started by Petra Fyde, Apr 15, 2012.

  1. Petra Fyde

    Petra Fyde Peerless Chatterbox
    Stratics Veteran Alumni Stratics Legend

    Jan 5, 2001
    Likes Received:
    I have been advised to set up a 'secret word'. How do I do that on my existing account?
  2. Dropixel

    Dropixel EA Community Rep

    Apr 9, 2012
    Likes Received:
    The best way to set up a secret word for your account is by contacting [email protected]. After they verify your account ownership, they will be able to set up a secret word for your account. Some of the information they may require for account verification:
    • Name of the account:
    • First and Last name on account:
    • Email on account:
    • Date of birth on account:
    • Any codes activated on the account:
    • Any character names found on the account:
    • Phone number on the account:
    The more information you supply them with, the easier it will be for them to verify the account and add a secret word. Once a secret word is established, it’s easier for them to verify account information for any requests you send to them in the future. In addition to quicker resolutions, it is another measure used to improve account security.
    Syrus likes this.
  3. colesey08

    colesey08 Guest

    I have a problem that is getting increasingly frustrating.

    I called Mythic and changed my billing date 3 months back but it has now reverted to the old date (for some unknown reason) which is before my pay date so my subscription didnt come out of my bank account.

    Unfortunately, i cannot remember my password for the mythic account info website and therefore am unable to update my billing info.

    I have tried to reset my password but the email i get is for the Origin site which is not linked to my Mythic accounts and the support team keep emailing me telling me to go it the EA website which again is not linked to my mythic account.

    Can anyone give me a definitive step by step guide as to how i can change my password on the mythic accounts page?


  4. Dropixel

    Dropixel EA Community Rep

    Apr 9, 2012
    Likes Received:
    Hello Colesey08,

    I assume that you are referring to the product account (login) password. Unfortunately, there is currently no way to reset that password only change it. You had noted that you e-mailed support. Was it [email protected]? If they referred you to EA website, they must have thought you were trying to reset the master account password. I would suggest sending them another e-mail and specifically noting that it is the product/ login account, not the EA master account. If they still refer you to the EA website or you run into any problems, send me a PM.

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