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Problem with Account and Support@uo.com not responding

Discussion in 'UHall' started by DENNAR, Jan 22, 2015.

  1. DENNAR

    DENNAR Journeyman
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    Does anyone have a telephone number for account billing? A friend is having an issue applying funds to her account.

    Support@uo.com started to help they changed her password and had not responded telling them what it is. She has several emails from support@uo.com that she has to write to support@uo.com. This is a run around !

    She can not get into her account and can't pay for her account.

    Can someone give me a phone number for her to contact? Or a better place than support@uo.com that does not help.


    Thanks
     
  2. Lythos-

    Lythos- Lore Keeper
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    Origin has a 24hr online chat option buried somewhere in that mess of a website under the support section.

    EDIT: Not sure if you can still go through there with UO problems being it's Broadsword now but they should have a number.
     
  3. DENNAR

    DENNAR Journeyman
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    I have not been able to find a phone number I cant get that far.
     
  4. Lythos-

    Lythos- Lore Keeper
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    Go to origin then go through the Contact US link top right of the page. There you need to fill out a questionnaire to get the point to see the contact list of phone numbers and online chat option.

    Do the chat if at all possible.
     
  5. DENNAR

    DENNAR Journeyman
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    I tried that it asks me for a unique name I have tried 6 diff names all are taken. If it isnt my name how do they know what account its supposed to be?
    Can it be this hard to make payments?

    Trying again and the contact us webpage has been loading for several minutes now
     
  6. Lythos-

    Lythos- Lore Keeper
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    I just tried it and it says EA help is currently experiencing an outage. You could try to email mesanna but that's going to be a toss up if she wants to answer you or not after hours.

    Is there not a link for a forgotten password?
     
  7. DENNAR

    DENNAR Journeyman
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    Im going to bed now But I would like to thank you for your trying to help

    Thank you
     
    TheScoundrelRico and Lythos- like this.
  8. EDA_GL

    EDA_GL Journeyman
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    Have your friend check out this thread.
    https://stratics.com/community/threads/another-thread-about-compromised-cc-info.330893/
    Phone number inside, first post.
     
  9. DJAd

    DJAd Stratics Legend
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  10. THP

    THP Always Present
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    gametime codes ...cheaper and easier
     
    DJAd likes this.
  11. Capt. Lucky

    Capt. Lucky Crazed Zealot

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  12. TheScoundrelRico

    TheScoundrelRico Stratics Legend
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    Good to see another old name resurface...la
     
  13. Joshua Ravenloft

    Joshua Ravenloft Journeyman
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    Yeah bosses can do that :)
     
  14. Flair

    Flair Lore Keeper
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  15. DENNAR

    DENNAR Journeyman
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    I want to thank everyone for the help. I forwarded the thread to my friend and am hoping her issues get resolved. I followed the advice here and fixed my own issue.

    Thanks Everyone