So, just returning to UO from 8+plus yrs of not playing, my memories of the GMs wasn't good but I was told that at least they say more than "I cannot help thee with that". Today I found that to be true.... But the outcome was even more frustrating than the old school responses. I dropped a villa down to a custom plot, and in the process my arcane bookshelf was not put in the moving crate, and is stuck... When I try to unlock it, it says Im not the owner... I stated this in my help request, but the GM responded with a link on how to use the moving crate! What a load of... ya know. I waited a hour for that? A hour when there was only 10 people in line... now Im at 12 as i sent another request. It's not like i didnt explain the problem but he choose to skim through my request, not really reading it and just replied to the word moving having no idea what anything else said in my request. If anyone here can help me, Id be in debt to you.. the shelf blocks me from designing my custom. Just got my second reply! Same god damn reply... linked me to the moving crate info. If this is howin game support is, than Mythic, you'll prolly lose this customer when my time runs out.