I purchased the Rustic & Gothic theme pack, day before last. Today is the 12th. I should be able to bid on a Magincia bazaar plot. However when I try, I get the message: "You must have the Rustic theme pack or the Gothic theme pack to use this feature. " I went to the new support site, and tried to reach a CSR (which I THINK stands for Customer Service Representative? ) but I did not know how to contact them. All I read pretty much was "Heck yeah, we are available every hour of every day! " But I did NOT see how E X A C T L Y to contact one. Grrrrrrrr. I drew an arrow and circled the phrase of who to contact. Here is a picture of what I'm talking about. So... how in god's name do I contact a 24/7 game rep? Please be spacific, example: Click paper doll > Click help > Click Other I am very, very frustrated. I thought the whole new account transition thing was supposed to be done by now?!!! Please help.