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Problem with UOassist

Discussion in 'UHall' started by Ivory Norwind, Aug 19, 2012.

  1. Ivory Norwind

    Ivory Norwind Babbling Loonie
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    UOAssist doesn't work. There's someone that has my same problem? And how can resolve it?
    Thanks
     
  2. Juztme

    Juztme Adventurer

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    I had the same problem loading...but I just let it continue and when the game finally loaded Assist was working even though the Assist splash screen said something about firewalls etc before the game loaded.
     
  3. Lord Frodo

    Lord Frodo Grand Poobah
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    Mine too
     
  4. Basara

    Basara UO Forum Moderator
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    add me to the list....

    Doesn't this happen every so often until someone emails Tugsoft?
     
  5. Ivory Norwind

    Ivory Norwind Babbling Loonie
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    Me no. I can't login to the server of Uoassist and then in game it is disabled :(
     
    #5 Ivory Norwind, Aug 19, 2012
    Last edited: Aug 19, 2012
  6. Saint of Killers

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    Same, mine wouldn't even open today after the update errors. Now I get this message:

    Failure 7 updating. UOassist will be disabled until the next successful update.

    When I click continue, I get this message:

    Unable to launch Client.exe (UO). Make sure it is installed and can run properly.

    Then I click okay, and zip, nothing opens.

    edit: I just sent Tugsoft an email.
     
    #6 Saint of Killers, Aug 19, 2012
    Last edited: Aug 19, 2012
  7. Driven Insane

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    This problem started yesterday for me as well.
     
  8. Obsidian

    Obsidian UO Forum Moderator
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    Me too!
     
  9. MedeaDF

    MedeaDF Seasoned Veteran
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    I have the same problem right now (Failure 7 updating) - but UOAsisst is working fine in game... :bored:
     
  10. Airhaun

    Airhaun Seasoned Veteran
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    Add me to this list.

    For 4 years straight, even with the other hiccups and issues UOA has had I've always been able to get it to load. This time I receive the same error message but instead of continuing on through the error and running UO & UOA, only UO login screen appears. Thought I should add my input in hopes of finding a solution. I have tried:

    1. Running UOAssist executable as Administrator
    2. Changing the "Run in compatibility mode" (winxp service pack 3, win 7, etc.) for the UOA exe file
    3. Uninstalling, Deleting and Re-Installing UOA (3x's)
    4. Changing the Update method in the UOA settings tab located on error message screen.
    5. Replacing my copies of UOAssist.exe & UOAssist.dll with current copies located Tugsoft site here. (UOA loaded once after this but never again)

    Anybody have any ideas? Hopefully this will be remedied by a quick UOA patch.
     
  11. Tanivar

    Tanivar Crazed Zealot
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    UOAssist will announce a failure to update 10 or 15 times, warning that after so many failures that it will stop working.

    Once Tugsoft gets the update working again, Click the settings button it offers during the startup process and change the 'check for updates every time' to 'check for updates once a day'. This lets you still use UOA for over a week if something on the Tugsoft end delays a fix.
     
    Queen Mum likes this.
  12. Saint of Killers

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    Yeah my 10 to 15 times came because more than half the times I load uoassist, it never opens uoassist, just the client.

    I always have it set to check for updates just once a day.
     
    #12 Saint of Killers, Aug 19, 2012
    Last edited: Aug 19, 2012
  13. Leather Lucy

    Leather Lucy Seasoned Veteran
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    Thanks for that tip! I always get nervous when Assist starts threatening to stop working. Having said that they've usually got the problem patched by the time it would have been an issue (for me at least).

    Cheers,

    Lucy
     
  14. Lynk

    Lynk Grand Poobah
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    Anybody have a way to manually re-set the times you've failed to update? This is really irritating. Some people can't play UO because UOAssist won't load.
     
    Dorinda likes this.
  15. Saint of Killers

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    Awesome. I just got this email:

    Subject: Delivery status notification

    This is an automatically generated Delivery Status Notification.

    Delivery to the following recipients is still underway after 7.1 hour(s):

    * [email protected]

    Will keep trying and contact you if the message can't be delivered permanently.

    ----------------------------------------------------------------------------------------

    Guess I'll stop holding my breath today. :yell:
     
  16. cazador

    cazador Crazed Zealot
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  17. Kojak

    Kojak Lore Master
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    the last time I posted the way to reset the number of tries, the post got deleted because the mods on the uhall said "posting ways to bypass software protection was prohibited" - (but there is a very easy way ... hehe)
     
    #17 Kojak, Aug 19, 2012
    Last edited: Aug 19, 2012
    outcry and Queen Mum like this.
  18. Tanivar

    Tanivar Crazed Zealot
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    Maybe the mods will restrain themselves if EA panics over account closings because CC/UOA users find their choices are the plain CC, or the... <gag>.. EC.
     
  19. Ivory Norwind

    Ivory Norwind Babbling Loonie
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    Someone has some news?
    Assist doesn't yet work
     
  20. Mandrake of DF

    Mandrake of DF Lore Keeper
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    Same problem here too....on my laptop. But on my desktop it works perfectly.

    The problem is the reg file hkey_current_user/software/Tugsoft/UOAssist
    Client Config.
    It should be:
    "ClientConfig"=hex:d2,e2,ee,69,47,91,c0,51,33,0f,68,8f,a1,8d,5b,7a

    Export the UOAssist reg key to a file - edit the reg file and put in the key i put up instead of what you got. Save it - and run the reg file. It should then put in the correct client config and uoassist will work again. Seems it is reading the client version before it starts working, and as long its not confirmed by update server, it wont work.

    I just did it on my laptop, and now it works again - but i cant connect to update server yet.
     
    #20 Mandrake of DF, Aug 20, 2012
    Last edited: Aug 20, 2012
  21. Lord Frodo

    Lord Frodo Grand Poobah
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    More detailed steps are required. Yes my computer is on, now what.
     
    Miri of Sonoma likes this.
  22. Mandrake of DF

    Mandrake of DF Lore Keeper
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    Go to start - run, type Regedit.

    Find Hkey_current_user/software/tugsoft/uoassist
    right click uo assist folder - export to file.
    Save it on your computer, as uoassist.reg or something u name.
    Right click the file, choose edit. Find the line where it says Client config.

    Replace the line with this;
    "ClientConfig"=hex:d2,e2,ee,69,47,91,c0,51,33,0f,68,8f,a1,8d,5b,7a
    click save.
    Exit editor.
    Double click the *.reg file you just edited.

    Start uo assist - and it works again!!!
     
    Queen Mum likes this.
  23. Tanivar

    Tanivar Crazed Zealot
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    I've rarely messed with the registry, you can trash your install doing that. Please give a clueless-proof set of directions. :bowdown::bowdown: :)
     
  24. Mandrake of DF

    Mandrake of DF Lore Keeper
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    It is not in the 'Reginfo' - it is located under UOAssist. (reginfo just contains the licences you got).

    The clientconfig contains the hex id of the current client.exe. It will not work before uoassist is updated in the regestry with the correct client hex id. I just provided the way to do it, without messing too much. When you export and imort the reg info, that you edited - it will swap the clientconfig numbers - and thats all it changes.

    It works for me, did it just on other desktop as well. All it does is change the client id for the new patched client so that UOAssist recognize the correct client info.
     
    #24 Mandrake of DF, Aug 20, 2012
    Last edited: Aug 20, 2012
  25. Basara

    Basara UO Forum Moderator
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    I hope he's not made that classic mistake of hosting his own email server on the machine that also handles his program, then having that mail forwarded to/read via another service.

    I've seen several people over the last decade not realize the mailing lists they ran were down, because they had hotmail or some other service catching mail forwarded from their host machine (for convenience), and of course with the host machine down, there was nothing there to forward the "hey, the listserv is down!" messages that were, of course, bouncing. Even having a client failing to connect directly to a mailserv isn't as obvious as it used to be.
     
  26. Saint of Killers

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    Fixed, a lot of research and help from peeps. PM for help.
     
  27. temu

    temu Lore Keeper
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    Is there a way to trick the updater into thinking it's trying for the first time? I tried uninstalling and reinstalling but it still remembers that it has failed a few times and won't load.
     
  28. Lord Frodo

    Lord Frodo Grand Poobah
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    Could you let us see what your
    [HKEY_CURRENT_USER\Software\Tugsoft\UOAssist]
    looks like :+)

    Here is mine
    [HKEY_CURRENT_USER\Software\Tugsoft\UOAssist]
    "UOAThreadPriority"=dword:00000001
    "ERegVersion"=dword:00000004
    "LoadMethod"=dword:00000001
    "UOADaily"=dword:39341377
    "XPOS"=dword:ffff8300
    "YPOS"=dword:ffff8300
    "FileToLoad"=""
    "LoadStandard"=dword:00000001
    "CheckTest"=dword:00000000
    "QuickChoice"=dword:00000001

    After we mod it how do we get it back to where it belongs TY
     
  29. Lord Frodo

    Lord Frodo Grand Poobah
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    PLZ send me PM with help TY
     
  30. Ivory Norwind

    Ivory Norwind Babbling Loonie
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    Please, send a pm also to me, that i understand not so well english. Thanks!!
     
  31. Mandrake of DF

    Mandrake of DF Lore Keeper
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    After you mod it, just double click the file - it will ask you if you really want to add the registry info. Hit yes, - all it modifies is the new clientconfig number.

    The reg info will look like this;

    Windows Registry Editor Version 5.00

    [HKEY_CURRENT_USER\Software\Tugsoft\UOAssist]
    "UOAThreadPriority"=dword:00000001
    "ERegVersion"=dword:00000004
    "LoadMethod"=dword:00000000
    "UpdateDay"=dword:cf42e5bd
    "UpdateMonth"=dword:a9fa568b
    "UpdateYear"=dword:f136a549
    "ServerDay"=dword:a5c732d5
    "ServerMonth"=dword:9ac192e2
    "ServerYear"=dword:bfd4544b
    "ClientConfig"=hex:e4,18,b6,69,51,6b,98,51,31,b3,79,8f,87,d1,aa,7a
    "LoadStandard"=dword:00000001
    "DisabledByServer"=dword:00000000
    "UOADaily"=dword:39301376
    "Language"=""
    "XPOS"=dword:000003cf
    "YPOS"=dword:000000c1
    "SkillCol0"=dword:00000074
    "SkillCol1"=dword:00000028
    "SkillCol2"=dword:00000028
    "SkillCol3"=dword:0000002d
    "SkillCol4"=dword:0000002d
    "FileToLoad"=""
    "CheckTest"=dword:00000000
    "QuickChoice"=dword:00000001


    Just change the;

    "ClientConfig"=hex:e4,18,b6,69,51,6b,98,51,31,b3,79,8f,87,d1,aa,7a
    to
    "ClientConfig"=hex:d2,e2,ee,69,47,91,c0,51,33,0f,68,8f,a1,8d,5b,7a

    - save
    - double click it after and add the new regestry info.
     
  32. Jinx The Clown

    Jinx The Clown Adventurer
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    Same here please toss me a pm be hugely appreciated!
     
  33. hongkongwong

    hongkongwong Visitor
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    Hey Saint, would greatly appreciate a PM here to help get this going again. Tried many different methods but to no avail.
     
  34. Basara

    Basara UO Forum Moderator
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    My registry already has those numbers in it, and it's still not loading.
     
  35. Jinx The Clown

    Jinx The Clown Adventurer
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    So i current have 10 trys on uoa assist now but for some reason after I hit continue for where it would just load up like normal it just never pops up with uoa just normal uo as if it was still disabled any ideas?
     
  36. S.P.A

    S.P.A Journeyman
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    Based on Kojak's work from March, and a little experimentation of my own just now, I can make it disable itself and enable itself again by tweaking a single registry key...

    To reset to 10 tries, as Kojak posted before, change HKEY_CURRENT_USER\Software\TugSoft\UOAssist\RegInfo\RegParam to hexadecimal a614bc20

    I've tested failing 10 times, so UOAssist is disabled, then changing the above key back to the above value, and I get 10 more tries.
     
    Queen Mum and temu like this.
  37. temu

    temu Lore Keeper
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    Lol, this did reset the attempts but it still wont load uoassist. I find this so funny how we're all messing around with the registry to run a very tiny and simple program to chug potions, use mousewheel for targets, and hit macros to use smokebombs and apples. On a 15 year old game. haha.
     
  38. Prana

    Prana Adventurer
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    Completely lost...i believe i've made the changes correctly but still can't get uoa still run. My client. config line was already what mandrake has suggested we change it too and I've tried S.P.A.'s advice also. Is there anyone available to walk me thru it again?
     
  39. temu

    temu Lore Keeper
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    We're screwed until it's updated.
     
  40. Prana

    Prana Adventurer
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    screwed untill it's updated!!! Owell. So when it updates will it update completely or will i have to change any lines that i've changed tonight to try and get working tonight ?
     
  41. Snakeman

    Snakeman UO Forum Moderator
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    UO Assist is back running like normal! Least it is for me finally ;)
     
  42. Driven Insane

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  43. GalenKnighthawke

    GalenKnighthawke Grand Poobah
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    Many thanks to Tugsoft for UO Assist's many years of reliable operation with, I hope, many more in the future.

    In the meanwhile I used the time, with a few Assist logins remaining, to get further acquainted with the Enhanced Client and Pinco's User Interface.

    -Galen's player
     
  44. Dorinda

    Dorinda Seasoned Veteran
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    AWW, YOU WERE REFERRING TO ME. :heart:
     
  45. whiterabbit

    whiterabbit Stratics Legend
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    pm mec plz
     
  46. Deep Ellum Dan

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    i made a reg file on my desktop i can just double click and restore the number of failed attempts to zero. just wish it would make uoa work since i miss having UOCartography which apparently ties into UOA
     
  47. Deep Ellum Dan

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    those of you that it stopped working and started working again yesterday or today, can i know your geographic location and your service provider? I am in dallas and from here, I am unable to complete the trace to updater.updateace.com but if i login to a website to trace, it completes and that site is in Utah as is updateace.com servers on comcast. I am thinking it is downed routes between them and those of us that are unable to access them. I have tried on time warner and road runner
     
  48. whiterabbit

    whiterabbit Stratics Legend
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    HOW I DO THAT? CANT RUN UOAM EITHER
     
  49. whiterabbit

    whiterabbit Stratics Legend
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    *PEEES ALLA OBER TUGSOFT*
     
  50. Deep Ellum Dan

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    Got an message from UOAssist, its bsack up !!!!
     
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