1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Greetings Guest!!

    In order to combat SPAM on the forums, all users are required to have a minimum of 2 posts before they can submit links in any post or thread.

    Dismiss Notice

Proof that Ultima doesn't have its own GMs

Discussion in 'UHall' started by Cleo, Jul 8, 2011.

  1. Cleo

    Cleo Guest

    Check out this screenshot. Obviously the GMs for DAoC and probably all the other Mythic games are also GMing for Ultima. They probably have no clue how any of the games work, as they couldn't possibly play all of them.

    Don't we deserve better customer service? When did they decrease the monthly fee for UO and adjust the GM employment rate/GM sharing accordingly? Looks like we're just paying more and getting less product. Can a developer confirm this?

    [​IMG]
     
  2. Richwarf

    Richwarf Adventurer
    Stratics Veteran

    Joined:
    Sep 13, 2008
    Messages:
    83
    Likes Received:
    0
    It might be he used something that says the same things alot. Make be something like Logitech G15. One set of buttons for UO, DAoC and another.

    Put your self in the GM place, would you do something like that?

    P.S. Having GM work/play more that one game makes it more cost affective for all the games. Some weeks a game will have few "pages", others (after a big patch) they will have more. So by moving the support to where it is needed is better for the compony.

    Hell, I work on the tills in a suppermarket. When I have no customers to deal with, I tidy up around my area and work stock. Is this bad?
    No, so why is it bad for a GM?
     
  3. Charin

    Charin Journeyman

    Joined:
    Oct 15, 2010
    Messages:
    100
    Likes Received:
    8
    Just be glad you got one... 7 hours after sitting #7 in que and never moving tells me we dont get much attn if any at all.
     
  4. GalenKnighthawke

    GalenKnighthawke Grand Poobah
    Stratics Veteran

    Joined:
    May 12, 2008
    Messages:
    6,641
    Likes Received:
    1,163
    I thought this was pretty well established.

    -Galen's player
     
  5. Nimuaq

    Nimuaq Lore Master
    Stratics Veteran

    Joined:
    Jan 25, 2010
    Messages:
    1,017
    Likes Received:
    280
    It was, I'm honestly more interested with this new tool that might replace lost items:

     
  6. Woodsman

    Woodsman Guest

    I thought so as well.
     
  7. Aurelius

    Aurelius Babbling Loonie
    Stratics Veteran Stratics Legend

    Joined:
    Feb 26, 2004
    Messages:
    2,756
    Likes Received:
    689
    Unless they are recycling GM names, that particular one has been around quite a while - at least since 2008 as there was a named pumpkin for him.....
     
  8. Tazar

    Tazar Guest

    Inappropriate posts have been removed.

    This is nothing new. I posted a similar comment (no picture) over two years ago when I was told "Thank you for playing Warhammer Online". Cal has said many times that GM's are not under his department (ie: under UO).
     
  9. Sevin0oo0

    Sevin0oo0 Guest

    and lets not forget where 'our' community spokes-person (Kai?) is from - she's from Warhammer

    new tool that might replace lost items... whatever - don't get too excited, this isn't WoW
     
  10. RawHeadRex

    RawHeadRex Slightly Crazed
    Stratics Veteran

    Joined:
    Jan 6, 2010
    Messages:
    1,324
    Likes Received:
    12
    so tell us why you were in cool uo-jail :danceb:
     
  11. Viper09

    Viper09 Grand Poobah
    Stratics Veteran

    Joined:
    May 16, 2008
    Messages:
    6,680
    Likes Received:
    824
    Guess not all heard the news.
     
  12. Nok

    Nok Lore Master
    Stratics Veteran

    Joined:
    May 12, 2008
    Messages:
    1,041
    Likes Received:
    33
    UO's GM support is in Austin, TX at the EA Pogo offices... has been for years.
     
  13. Uvtha

    Uvtha Grand Poobah
    Stratics Veteran

    Joined:
    May 24, 2008
    Messages:
    6,511
    Likes Received:
    2,906
    Oh, I thought we knew that heh already.
     
  14. Tinsil

    Tinsil Guest

    I hear this from people a lot but the last 5 times I've paged GMs they've all came/fixed the problem within 45 mins.
     
  15. canary

    canary Guest

    I know most folks realize we share GMs, but it doesn't change the fact it is cringe worthy when you see it (like this).
     
  16. Petra Fyde

    Petra Fyde Peerless Chatterbox
    Stratics Veteran Alumni Stratics Legend

    Joined:
    Jan 5, 2001
    Messages:
    30,882
    Likes Received:
    5,165
    The fact that we share GMs does not mean they know nothing about our game.

    Almost every games company making MMORPG games has one or more Developer who has worked on UO. I dare say many of the GMs are the same, either worked on it or played it.
     
  17. Woodsman

    Woodsman Guest

    Yeah, I've had good experiences with the GMs I've paged lately.
     
  18. Heh! well put, I would quibble with your "fact" though ... the "sharing" bit.
    As it is being assumed(this thread) that the GM's are in a "pool" and not "controlled/dedicated" to any single game ...
    well, there it is ... my quibble.
    *shrugs*

    I would note however:
    NO ONE seems to have "defended" the GM ...
    :scholar: I shall

    It could/mayhave been a case of a GM with a sense of humor ... doh!
    It could/mayhave been a "trap" played by the "prisoner"
    Prisoner: "Say: Thank you for playing DAoC, have Fun!" ... Doh!
    (note the screencap: say's >also< ultima online)

    Screen caps >are not evidence< photoshopping is so last century ... DOH!

    :danceb:
     
  19. Nexus

    Nexus Site Support
    Administrator Professional Wiki Moderator Stratics Veteran Stratics Legend Campaign Patron

    Joined:
    Oct 1, 2006
    Messages:
    5,570
    Likes Received:
    1,835
    If I told you I've actually been to the studio, see where the GM's work and know they do in fact cover multiple games would that mean anything?
     
  20. Viper09

    Viper09 Grand Poobah
    Stratics Veteran

    Joined:
    May 16, 2008
    Messages:
    6,680
    Likes Received:
    824
    Maybe not to Fayled, but I'm sure others here, including myself, would be interested to know more about it.
     
  21. GalenKnighthawke

    GalenKnighthawke Grand Poobah
    Stratics Veteran

    Joined:
    May 12, 2008
    Messages:
    6,641
    Likes Received:
    1,163
    I would also be immensely curious.

    -Galen's player
     
  22. DeathNote

    DeathNote Adventurer

    Joined:
    Jul 3, 2011
    Messages:
    39
    Likes Received:
    3
    In the screenshot it says "Thanks for playing Ultima Online, Have Fun!" over his head. Is this screenshot shopped?

    It doesn't matter if they work for more than one game. Thats pretty normal for the industry.
     
  23. Nexus

    Nexus Site Support
    Administrator Professional Wiki Moderator Stratics Veteran Stratics Legend Campaign Patron

    Joined:
    Oct 1, 2006
    Messages:
    5,570
    Likes Received:
    1,835
    Let me just say there are a lot of things they told me they would love to actually do but can't, they don't have the time to do it all.

    But yea you can see GM's on UO & DAoC sitting side by side. :p

    Come to think of it, the Devs for DAoC and UO are on the same floor on different sides of the room...


    I think I insulted one of the DAoC devs, he asked me what I thought of DAoC, told him "I don't know never considered playing it."
     
  24. GalenKnighthawke

    GalenKnighthawke Grand Poobah
    Stratics Veteran

    Joined:
    May 12, 2008
    Messages:
    6,641
    Likes Received:
    1,163
    Private offices? Cubicles? Open floor?

    Is it loud or quiet? Collegial or tense?

    Are the GMs on the same floor as the devs?

    Is it UO GMs and DAoC GMs side by side, or is it a team of GMs that work on both games?

    Did you notice if they had books on their shelves (I refer mostly to the devs here)? If so, what were they? For example, programming books? Fantasy novels? Philosophy? Etc.

    Did you get a sense for how well they (referring here to both devs and GMs) know UO?

    Were there signs that Warhammer is favored over the other 2 games? For example does Warhammer have its own floor?

    How big is the overall building itself?

    How were they all dressed?

    When you say "they" would like to do more, did you refer to the devs, the GMs, or both?

    -Galen's player
     
  25. Ender

    Ender Crazed Zealot
    Stratics Veteran

    Joined:
    Jun 12, 2008
    Messages:
    3,548
    Likes Received:
    548
    The "Thank you for playing Dark Age of Camelot" is darkened, behind another line of text. It's there.
     
  26. Mapper

    Mapper Crazed Zealot
    Stratics Veteran Alumni Stratics Legend

    Joined:
    Oct 24, 2005
    Messages:
    3,528
    Likes Received:
    110
    Probably pressed the wrong button, At least they knew it was UO and corrected. :D
     
  27. Nexus

    Nexus Site Support
    Administrator Professional Wiki Moderator Stratics Veteran Stratics Legend Campaign Patron

    Joined:
    Oct 1, 2006
    Messages:
    5,570
    Likes Received:
    1,835
    A combination Cal and Mesanna have offices, Most of the developers had Cubicles :p I didn't go nosing around the DAoC part.

    It's was pretty quiet, not tense at all everyone seemed to enjoy what they were doing and being there.

    Same floor and it appeared they were the same GM's for both games, and they aren't under the management of either Dev Team they are a group unto themselves.

    I didn't go digging around in their cubicles! Though Mesanna has a nice collection of UO Box sets including one from the Japan Launch, and a hand made Teddy Bear from one of (and dressed like) an EM... Did see a couple of Toys laying around though, oh and the Hildebrant, it's frickin HUGE in their meeting room. And come to think on it there were numerous books on a bookshelf in Mesanna's office, though it's been so long I can't remember titles.

    Yea they do know the games, I didn't chat with the GM's really but the Devs do know, they are players, and they do try to keep up with what folks like us are talking about. I was there while Chrissay was still the Community Rep. Saw her run into Mesanna's office a couple of time with reports on what was being said on Stratics for example.

    Didn't see War Folks there.

    Bigger than a Breadbox and smaller than the Empire States Building. Honestly looked to be 6-7 floors. Though most of the development area appeared to be all on one floor.

    Casual, Jeans and T-Shirts or pull-overs, Cal was wearing a white button up shirt I believe, but no tie.

    The Devs, I asked a lot of questions about everything from Siege Luv, to Thieves. There are things they would love to do, but everything has a time window. They start working on things months in advance, I think it was around August (This was when Phoenix was just rejoining the team), and they already had all of the Holiday stuff that year in the works, for both Thanksgiving and Christmas.

    What happens is something is done goes to QA, bugs are found, fixes are made, back to QA gets a clean bill but imbalances {X, Y, Z} more changes have to be made QA looks it over again etc.. It eats the time windows up and that's for just Production. For every Big thing they release to us it's pretty safe to assume 3-4 months of work has gone into it.

    I got a nice SA Launch Poster out of the trip though...

    [​IMG]
     
  28. Heh! well duh-yeah! it would have a meaning ...:gee:

    It would mean that >everything< I wrote in the quoted post
    is MORE likely to be correct, supported and provable

    than the OP's (proven wrong) assumption (read the thread title)

    ie: yeah so? ... :lol:
     
  29. GalenKnighthawke

    GalenKnighthawke Grand Poobah
    Stratics Veteran

    Joined:
    May 12, 2008
    Messages:
    6,641
    Likes Received:
    1,163
    Thank you.

    -Galen's player

     
  30. Viper09

    Viper09 Grand Poobah
    Stratics Veteran

    Joined:
    May 16, 2008
    Messages:
    6,680
    Likes Received:
    824
    That is awesome Nexus, thanks. A good read.
     
  31. lucitus

    lucitus UOEC Modder
    Stratics Veteran

    Joined:
    May 13, 2008
    Messages:
    1,426
    Likes Received:
    45
    I want this cool poster where can i get it?
     
  32. grig_since98

    grig_since98 Guest

    This was awesome information nexus.

    While I wasn't concerned at all with the op's assertions, even if they were true, i have a moral obligation at this point to play the devil's advocate and point out that this is hearsay.
     
  33. Viper09

    Viper09 Grand Poobah
    Stratics Veteran

    Joined:
    May 16, 2008
    Messages:
    6,680
    Likes Received:
    824
    Contrary to popular belief, ignorance isn't bliss. Play devil's advocate and deny it all you want, but it's even been confirmed by the devs themselves. You know, aside from the several times GMs would accidentally push the button for DAoC, Warhammer and numerous pictures showing it, lol!
     
  34. From here
    Ultima Online: Stygian Abyss wallpapers Free download

    Then relay to here
    https://printonline.fedex.com/v2.2.0/?lid=fo_pol&startingPoint=printProducts

    Easy Peasy ... :danceb:
    (complete with same ESRB copyrights trade marks as seen on poster)

    Heh! ... Had the thread up on the pic below ...
    Gkid walks by, stops, Points
    "What the heck is THAT?"
    A gargoyle
    steps closer pointing "yeah, NO! >that<"
    oh! screen glare on top of his head ...
    puts finger on screen "NO! above the glare, between the wings, See That?"
    *squints*
    erm ... we gonna call that an "illusion ..." :danceb:

     
  35. Barok

    Barok Grand Inquisitor
    Stratics Veteran Stratics Legend

    Joined:
    Aug 27, 2004
    Messages:
    4,894
    Likes Received:
    330
    It's a tinfoil hat on his head...
     
  36. Nexus

    Nexus Site Support
    Administrator Professional Wiki Moderator Stratics Veteran Stratics Legend Campaign Patron

    Joined:
    Oct 1, 2006
    Messages:
    5,570
    Likes Received:
    1,835
    Yeah it's glare from the plastic in the frame.


    That was just the best pic I had of it...
     
  37. Bazer

    Bazer Slightly Crazed
    Premium Stratics Veteran Supporter Alumni Stratics Legend

    Joined:
    Oct 7, 2003
    Messages:
    1,408
    Likes Received:
    49
    very nice poster.
    Usualy the gms are good lately, id only be mad if they said "Thank You for Playing World of Warcraft" lol
     

  38. Gkid walks by, stops, Points
    "What the heck is THAT?"
    A gargoyle

    steps closer pointing "yeah, NO! >that<"

    oh! screen glare/tinfoilhat on top of his head ...
    puts finger on screen(over the "hat") "NO! >above< the glare, >between< the wings, See That?"
    *squints*
    erm ... we gonna call that an "optical illusion(like the "man-in-the-moon") ..."


    :lol:
     
  39. Viper09

    Viper09 Grand Poobah
    Stratics Veteran

    Joined:
    May 16, 2008
    Messages:
    6,680
    Likes Received:
    824
    Lol!
     
  40. G.v.P

    G.v.P Stratics Legend
    Stratics Veteran Stratics Legend

    Joined:
    Jul 11, 2004
    Messages:
    9,644
    Likes Received:
    831
    Interesting. But like another guy said, it's not that big of a deal to play and have basic knowledge of a handful of games.
     
  41. BellaofCats

    BellaofCats Guest


    In the past two months I have had to page for a GM at least three times and have had fantastic results in both the amount of time it took for a response as well as a favorable resolution to my problems.

    Bella
     
  42. Sevin0oo0

    Sevin0oo0 Guest

    I wonder too, if some times you are 'passed off' to another tech and the move is transparent, kinda like service tiers; level 1-3 support and more. At the hospital where I worked, they have 700-800 applications, with 1 service desk group to field/direct all calls, fixing what they can. There's better/worse GM's for sure and they work all games I'd bet - if you don't like the level/quality of service you received, that's what GM Review is for, use it