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Props to EA Customer Service Rep Patrick

Discussion in 'UHall' started by Lord Gareth, Aug 24, 2011.

  1. Lord Gareth

    Lord Gareth UO Content Editor | UO Chesapeake & Rares News
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    FINALLY someone who knows what Ultima Online is, has played Ultima Online, knows about the account migration and has been fixing Ultima Online accounts. The whole link, unlink, email, master...how many fricken log in names do I need?!?! problems.

    I called EA (Which says Warham...Dark Age...but not UO) okay...back to the point....and was lucky enough to get Patrick in 2minutes. Fixing my account didn't take long and when he had to put me on hold he actually kept checking back in and giving me updates, which I am use to just being left on hold forever.

    I was stressed about the account but he took the time to actually explain to me what he was doing. When he had a problem he let me know what he was doing to work through it, explaining how the Mythic accounts work and he had a great sense of humor which made things go smoothly.

    Can someone over there put in a "Request Representative" option? please? Best CS guy I have had in 13years of being an Ultima Online customer. Can you make him a Gamemaster? :)

    I just hope when other players call they get this guy. (I didn't put the initial of his last name because I didn't know if that was to much information to give out.)
     
  2. Europa Trader

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    you just put all the others out of work... now everyone calling in will demand to talk to Patrick :)
     
  3. Tina Small

    Tina Small Stratics Legend
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    If you look at the UO credits, there is/was a "Patrick" listed under Customer Support Project Management. I wonder if that might be who you were talking to.
     
  4. Lord Gareth

    Lord Gareth UO Content Editor | UO Chesapeake & Rares News
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    I have been on the phone with customer service reps from other companies this week. My favorite was when I called the billing department of my now former cell phone provider, the call went like this for two hours.

    "I am going to go ahead and elevate your call to the next level, please hold"
    *Insert horrible elevator music*

    "I am going to go ahead and elevate your call to the next level, please hold"
    *Insert horrible elevator music*

    "I'm sorry but you need to call the Billing Department for that" *Click*
     
  5. Sevin0oo0

    Sevin0oo0 Guest

    to the orig OP, thanks, it's always nice to hear about outstanding CS resolutions
     
  6. RedRum

    RedRum Sage
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  7. :lol:Patrick ... Pat to his co-workers ...

    Probably made a "crib sheet" from Larisa's notes and instructions ...
    Probably memorized it by now too ... if then else while if not then next if error loop until....

    Might have tried to share it ... but
    There are instructions? How'd you get them before me?
    Oh they're not "company instructions"?
    You went where and read what and had an Idea?
    Well, I'm only gonna do what I'm told to do cause they ain't paying me to do That much and
    Oh my god! look at that list of options if state is name disallowed ... pfffft! :talktothehand:

    *click* I S A I D Hold puhleaze !! Thank you !! *click*

    So! I'm on break ...
    Handle my que, I'm tier two support this week and Bob is tier three with a two minute hold to re-direct to email documentation is necessary at this point and if you have a CS ticket number you should be >waiting< for a response from them and oh dear we may need to start all over again because by calling here the system automatically marks the number as handled and cancels that number ...

    well, smart guy ...

    you know that,

    That Is In The Company Training Manual ... Responsibilities and Procedures
     
  8. Lord Gareth

    Lord Gareth UO Content Editor | UO Chesapeake & Rares News
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    Problem was the linking of other peoples accounts that I was paying for at the time due to whatever situation they were in. So I ended up with their accounts somehow being linked to my master or super master or double agent man masterblaster account hehe