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Question about CC expiration date and NEW Management page...

Discussion in 'UHall' started by popps, Nov 10, 2011.

  1. popps

    popps Always Present
    Stratics Veteran Stratics Legend

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    I have a question about my Credit Card used to pay for my Ultima Online subscription monthly fees.

    My card expired, and I got the new one in with the new expiration date.

    Now, the Credit Card number did not change, nothing changed other than the expiration date.

    Am I supposed to edit anything on the NEW Management Page as in regards the new expiration date ? How am I supposed to get it done if it is necessary (is there like a step by step guide ?).

    Thanks.
     
  2. Kayne

    Kayne Guest

    Popps if you tried looking then you wouldnt have needed to raise your post count by 1.

    The thread How on earth do you remove billing info would have been a good start. There is also an older thread with more info. Plus the countless other threads about account problems.

    However just because I was already working on this after the earlier thread on billing here you go: Account Management
     
  3. Tina Small

    Tina Small Stratics Legend
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    Try this thread, popps, for information on how to update your credit card information:

    http://vboards.stratics.com/uhall/250766-changing-billing-information-after-imputed.html

    I do not know what happens if you don't update the expiration date manually. Haven't run into that situation yet. Maybe someone who has will be kind enough to tell you whether they (1) did nothing and were still charged automatically; (2) were notified by EA that they needed to update the information before any more billings would occur; or (3) just couldn't log in after their account closed and figured out they had to update their card info.

    Or maybe one of our fabulous community support folks will see this thread, since you started it and your threads usually become "hot" quickly, and figure out that we all could use this information and publishing a short little guide in English would be a good thing to do. Maybe they can even get some help from the team in Japan. One of them might provide a translation of this page from the UO Japan site: ƒNƒŒƒWƒbƒgƒJ[ƒhî•ñ‚Ì•ÒW‚âíœ
     
  4. popps

    popps Always Present
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    Sorry, but I tried reading up first a bit but the informations that are out there sounded confusing at least to me and I just hoped that some other player in my same situation (after all my issue of CC expiration date coming should be rather frequent.....) might simply tell me step by step how to do it if it was a necessary update......

    Most of the posts I read about Management issues ended up with suggestions to call them over the phone which, if I can, I'd rather avoid and do it online.
    But since the process does not look exactly a walk in the park from the posts I have read, I thought it best to ask first about this specific change.

    Sorry about it.

    P.S. By the way, I have started reading the link you suggested to me. and it suggests "Select any of the 3 billing cycles and click continue.".

    Now, since I have read several cases of "double billing", how do I know that selecting ANEW the same billing cycle which I have right now won't send some prompt to charge my CC even though my account is already paid for (I use 6 months billing) ?

    I mean, I know I will eventually figure out by seeing the charge on my CC, but then it will be a headache to have it reverted.....

    I just hate the idea that I have to "re-selct" my billing cycle even though I am maintaining it just the same just to continue the editing process......
     
  5. Kayne

    Kayne Guest

    Popps if you are reading and following the instructions then you will see that NO WHERE are you confirming your order.
    You are simply navigating your way to the manage accounts section that is relevant for Editing card details.

    EDIT - Popps if it helps I used this exact method to remove my card - hence why my screenshot doesn't show any edit/delete options on the last screen. Had no billing issues whatsoever

    Note: I didn't just suggest it - I created it!
     
  6. Larisa

    Larisa Reporting Manager
    Editor Reporter Moderator Professional Wiki Moderator Stratics Veteran Stratics Legend Editor Fallen Lords

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    It's really easy Popps, I've had to do it several times.

    Log into your account management page

    Select the account you want to edit the info on

    IF you're subscription is active, click on Update Renewal at the bottom

    Like Kayne said, chose a payment option (The way to get to the CC management page is a bit skewed and needs to be adjusted but right now this is it)

    So click on $12.99 (one month) or whatever...click continue

    Now BEFORE you go any further, at the very top right corner is Manage Accounts, click on that.

    Now you should see a listing of all your payment options on the right hand side. For each one, there's a little (edit) button.

    Click on that and edit your exp. date and you're good to go...don't forget to click on Save and continue at the bottom.

    I was never double-billed, never had any problems doing this.
     
  7. popps

    popps Always Present
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    Well, I am not sure whether I did anything wrong but I tried to follow the info at the UO Stratics *New* | Account Management link, ended up having the possibility to edit my existing CC, changed the expiration date to the new one and then, after clicking the "SAVE" button I got sent to a page where I can either "CONFIRM" or "CANCEL".

    Problem is, that this page, among the others says....
    I omitted, for privacy, where I put instead <gibberishcode> and <nameaccount>


    And then, in green, some worrying text (at least to me...).



    I bolded the part that worried me (automatic charge...)
    Now, I am not sure whether the above means that I get charged right upon pressing the CONFIRM button (which would end up with me being double charged since my subscription is still paid for.....) or whether it means that whenever my paid for term ends, THEN the automatic charge will apply.

    Anyways, not being sure either way, I cancelled.

    Anyone's gone through editing the CC for expiration date already who can advice me ?

    Or do I also need to call them over the phone to avoid me messing up and doing mistakes which could cost me headaches ?

    Thanks.
    P.S. I wished we still had the older account management set up a thousand times !!!
     
  8. popps

    popps Always Present
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    Thanks, saw that after my last post, went through your indications and ended up getting it done without needing to press any confirm button.
    I double checked, and it seems it got my new expiration date so, apparently, all is good.

    Thanks a bunch.
     
  9. Larisa

    Larisa Reporting Manager
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    Awesome! Glad to hear it :)
     
  10. 5% Luck

    5% Luck Guest

    My brother had an issue with this as well. His CC expired and the new one had the same number. The system said it was not a new card and wala he had to call to resolve!
     
  11. Kayne

    Kayne Guest

    Just a note that the account management page has been updated for clarity and also to include some more screens for those who actually do have card info or active subscriptions. Thanks to Larisa for the help in getting that extra info