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Recovering an old account

Discussion in 'UHall' started by Orbit Storm, Jan 6, 2017.

  1. Orbit Storm

    Orbit Storm Visitor

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    A quick search on this forum turns up dozens, probably even hundreds, of threads with this very subject but it seems the recommended options are no longer viable (numbers not in service, email turnaround taking weeks, etc).

    What option do I have to reach out to EA and attempt to recover an account from 2002-2003? Awfully old, I know but even if I could just recover the characters and the account status, that'd be great. I'm not at all worried about items.

    Thanks!
     
  2. Lady Storm

    Lady Storm Crazed Zealot
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    Here on Stratic's should be a copy of the most resent UO new letter. At the bottom of said letter is ways to contact to recover lost accounts. ***Sign up for the news letter at uo.com****
    Mind you if you sold or gave away this account its quite possible its lost to you.
    Try to have any info you can find on this account to aid them.
    Your name on the account registry
    Account name
    Any payment record ... Like from a CC.
    Your answer to the secret question.
     
    Orbit Storm likes this.
  3. ShriNayne

    ShriNayne Journeyman

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    It often takes weeks to get an old account back, questions that I was asked included credit card info from when I last payed for the account and e-mail addresses and telephone numbers from the same period. For some people this might be relatively easy, but with my husband being in the Air Force for a long time we were moved around a lot and e-mail addresses and telephone numbers changed every couple of years. With some perseverance I did get the account back, but it took two weeks of daily e-mails, the customer service people were very nice though. Good luck!
     
    Eärendil and Orbit Storm like this.
  4. Orbit Storm

    Orbit Storm Visitor

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    Appreciate the responses. I've sent out an email and included as much information that I could think of. I don't remember the email or username on the account (it's been ~15 years!) so that certainly complicates matters but I suppose it can't hurt to try. I just hope there isn't any sort of account pruning that would have resulted in the account being deleted.
     
    ShriNayne likes this.
  5. ShriNayne

    ShriNayne Journeyman

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    I am pretty sure that they don't delete accounts, so it should still exist. In the last few months I have seen quite a few returning players from the same time-frame, around 15 years ago, some had their own account back and others had a trial account. I really do hope you can get yours back, please let us know how you get on! :)
     
  6. DJAd

    DJAd Stratics Legend
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  7. Dhagoth Ur

    Dhagoth Ur Visitor

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    I just went through getting my account from 04 back. I was told by support that no items or characters were deleted.

    If you can somehow get into the EA mythic master account it makes things MUCH easier.

    For what it's worth support was very friendly and helpful. Good luck in getting your account back.
     
    Eärendil likes this.
  8. GarthGrey

    GarthGrey Crazed Zealot
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    If you do recover it, the account status will be a 4 or 5 year old account, your months havent been accruing while being expired.
     
  9. AtlanticRealtor

    AtlanticRealtor ICQ 647752375
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    I can tell from experience!
    The most important thing is the account name, if you dont have that, the other thing will be the personal information like email, first and last name.
    Sometimes even with the account name and email, they will ask a lot of questions to make sure that you are the original owner!, now, If you dont remember the account name ot email, that can be very very hard.
    But all you have to do is try!!
     
  10. Orbit Storm

    Orbit Storm Visitor

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    Update:

    Support has confirmed that the account still exists but no mention on characters/items. Unfortunately, because the account was purchased for me by my former step-father shortly before I graduated HS and later transferred to my biological father since he had "custody", support is making it incredibly difficult to verify that the account is mine. Understandable but asking for emails from 15+ years ago is an impossible feat since I'm no longer in contact with either man. It appears that despite the plethora of information provided, they refuse to relinquish the account. Such a shame.
     
  11. Lady Storm

    Lady Storm Crazed Zealot
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    you can be nice and ask the "father" for the info. and his release sometimes sugar gets you further then acid. Please and thank you's go a lot to get ppl the things they want. No items get deleted and to erase an account the shard would have had to reach its max in players active. Only house's get poofed.
    Also some info you might need is on tax papers like e mail and cc #s.. for those reading who are lost to find such
     
  12. AtlanticRealtor

    AtlanticRealtor ICQ 647752375
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    You also have to understand "Their" side, you are trying to get an account back and so far "Fail" to answer to most important thing that make that account "secure" The secret question...

    and Like @Lady Storm said... You can always try to contact your father, for the info... otherwise support will Not release or give you back the account!.

    Please understand that I am "NOT" giving you a hard time and "NOT" saying that this is your case, but SO many people in the past sold their accounts and few years later decide to come back and they try to get their "Original" account back, and the "ONLY" thing that prevent that for happen, it is if the new owner changed the secret question from the original owner, making than impossible to get the account back from the new owner!!
     
    Lord Frodo likes this.
  13. JohnnyO

    JohnnyO Journeyman
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    It sucks, but you're probably best off just starting a new account:( Edit: if you don't care about items and also your account status wont have been updating while being unsubscribed,, the only drawback will be having to train up new characters
     
    #13 JohnnyO, Jan 13, 2017
    Last edited: Jan 13, 2017
  14. Orbit Storm

    Orbit Storm Visitor

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    Appreciate the well-meaning sentiments from everyone. I wholly understand the position the support team is in but also find it a bit baffling given the circumstances but I suppose I'm biased. Either way, I only wanted to recover the account for the sake of nostalgia. My wife has heard a lot of my UO stories over the years and it'd have been something special to be able to reconnect with those old toons and be able to give her a brief glimpse of some real history. Unfortunately, reaching out for additional info simply is not an option for me and as a result, recovering the account [per support] won't be possible for me.

    Again, thank you for the responses and perhaps I'll consider investing a monthly subscription for my wife and I in the future but doing it for an empty account just isn't feasible at the moment.
     
  15. Lady Storm

    Lady Storm Crazed Zealot
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    Sorry Cupcake and give my reguards to the wife ..
    I can understand the inability to broach that corner of one's life... its that hard a road for some and in this I am fully supportive.
    Wish I could help more... no other family who would know some of the info? grasping at straws ok be at peace and make new memories in uo with her
     
  16. Drakelord

    Drakelord Stratics Sonoma Reporter
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    Wish you the best of luck with getting your old account back. It took me a week back in April 2015 to get our two oldest accounts back, far quicker when I went after two more since they had most of the information from before.
     
  17. AtlanticRealtor

    AtlanticRealtor ICQ 647752375
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    This is SO normal nowadays, people need to understand that, you MUST change the secret question of the account when you get as a gift or any other way, if you dont change, the account is NOT yours, no matter if you paid the account for over 15 years, ONLY the original owner/creator can retrieve the account at this point, This is fo your own safety!!, Support always say: Whoever own the secret question, own the account. but in your case, either you cant contact your step or He also purchased the account and never changed the info
     
    Lord Frodo likes this.
  18. OREOGL

    OREOGL Babbling Loonie
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    If you decide to start over, please let me know.

    I would like to give you 100m on Great Lakes to help make new memories.
     
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  19. Lord Frodo

    Lord Frodo Grand Poobah
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    How do you set a Secret Question if you were never asked one to begin with. None of my accounts have them.
     
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  20. Uriah Heep

    Uriah Heep Crazed Zealot
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    And whilel we are on the subject of account management, altho off-topic, whatever happened to being able to easily unlink accounts??? Thought Messana said that was about to happen but it never has.
     
  21. AtlanticRealtor

    AtlanticRealtor ICQ 647752375
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    Yes, you do have, When you first create an UO Account that is one the first thing that you have to create.

    [​IMG]


    so as you can see, if you fail to answer that, they will NOT unlink your account or give back or anything...

    and the only way to change that is by sending support an email and ask to change for something else... ofc they will ask the one you have 1st
     
  22. Lord Frodo

    Lord Frodo Grand Poobah
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    That was not there when we first were required to link our accounts back in 2001. I just went through all my accounts and there is no secret question. I also went to accounts that did require that info (NON EA) and some I can change and some I can get hints at.
     
  23. AtlanticRealtor

    AtlanticRealtor ICQ 647752375
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    A lot have changed... The easy way to find out, will be contacting support and ask them to update the info, but remember you can open a can of worm by doing that, if you never setup 1 hahaha
     
    Lord Frodo likes this.