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Replace GM page system =Þ

Discussion in 'UHall' started by Fat Midnight, Nov 27, 2010.

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  1. Fat Midnight

    Fat Midnight Visitor

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    I think just about everyone is tired with the current state of the in game CS.

    I propose the following:

    Replace help menu with Tokens, cost is 4.99 each and are good for 2.5 mins of support.

    The only way EA is going to pay more attention to UO is more revenue, this system would clearly pay for it self.
     
  2. Sevin0oo0

    Sevin0oo0 Guest

    You & EA on the same drugs? lol
     
  3. Kylie Kinslayer

    Kylie Kinslayer Grand Inquisitor
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    Sad as it may be, that is probably the only way you can actually get gm service in the game. Ummmm on second thought they probably would take the cash for the token and then when the token was used they would just send you the canned message about not being able to replace lost items. :wall:
     
  4. Ahuaeyjnkxs

    Ahuaeyjnkxs stranger diamond

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    Rofl... your subscription pays for way more than the support. :coco:
     
  5. Nyses

    Nyses Lore Keeper
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    Ah Yes, But please allow me to refresh your memory, or to inform you if you were not playing UO at the time.

    A few years ago, our UO subscription fees were $9.99 a month. In light of games like WoW pulling down $14.99 a month, EA figured they could bilk us for $12.99 a month, under the guise of "better Customer Support". I hope you have figure out the customer support part never happened, it actually got worse, if you can believe that.

    To be fair, EA should acually drop the monthy fees to $5.99, it is not like there is a lot of development cost in UO anymore, and we all know there are no GM's any more.
     
  6. Ahuaeyjnkxs

    Ahuaeyjnkxs stranger diamond

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    My memory is very fresh but thank you I was wondering why they put a higher price for a game thats laughed at during EA's meetings.

    I admire ppl like Cal who stay positive about it however, there is some nice stuff coming out, but the game being broken as it is...

    edit : It's like the ask the devs, when they happen, sometimes, to take the PAYING members seriously.
     
  7. Zalan

    Zalan Babbling Loonie
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    How about for $4.99 you get an invicabilty token. Nothing in PvM can kill you for an hour.
     
  8. Ahuaeyjnkxs

    Ahuaeyjnkxs stranger diamond

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    For 9.99 you can get a love philter potion, which makes the person who drinks it fall in love with the next living thing it sees.
     
  9. Nyses

    Nyses Lore Keeper
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    I'd pay $12.99 to "punch in the face" the person who suggestedd $12.99 a month for UO, to "upgrade customer support", maybe a coulpe times. :)
     
  10. Babble

    Babble Guest

    You have to see the gm system as a lottery.
    Hard to win, but sometimes ....
     
  11. Babble

    Babble Guest

    Hmm, I think it would still be easier to buy about 10 million gold for $5 and buy what you want from it?
     
  12. Nyses

    Nyses Lore Keeper
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    Yup!, more like $2 these days
     
  13. SchezwanBeefy

    SchezwanBeefy Lore Master
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    I don't know if this is a thread made by sarcasm, but this is the dumbest idea I've ever heard of.
    I already pay for support, as does everyone else.
     
  14. Babble

    Babble Guest

    Actually you just pay for the access to the server.
    No support promised, though most games give it in one for or another.
    :p
     
  15. SchezwanBeefy

    SchezwanBeefy Lore Master
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    No, several years ago we were charged an extra $3 to better customer support. (I tried to find the exact date and the reason we were given, but I couldn't find it.)
    Instead of getting better customer support, it's only declined.
    Obviously you have NO IDEA what you're talking about.
     
  16. Babble

    Babble Guest

    Oh no I remember the argument then

    And you really believed them?
    lol
    :p

    What are you going to do? The developer who promised that is looong gone. Get him back to keep his word?
    :p
     
  17. Sevin0oo0

    Sevin0oo0 Guest

    M y other post I was just trying to be funny, but after I thought about he intent of the subject, it made me think of our 'customer service' and actually kinda pissed me off.

    in WoW, GM wait time is normally minutes(an hour would be unheard of), if you lose something because of an 'unannounced feature' (bugs,as in a 'new concepts' like HS,etc), it's normally replaced. But they don't normally show up either, if it's gonna take awhile, they'll show, and entertain you. They will also show and kill players suspected of abusing normal play. BUT, most of theirs know how the game actually works, we got Cal, that had never heard of a sampire. You get a personal reply instead of auto-shuffled off to a self help web page. They also seem to have more communication to their customers - think of our fiasco of buying the booster, our company was pretty mute during the whole thing, and still are, we just never know if help is coming or if our concerns will be addressed, ie.We Have No Support.

    We need to have a level of support that can be relied on and cheaters/abusers dealt, I think the ones we have now are a bunch of chicken-****s. Wasn't it a Dev that set a house on fire? Senior GM's can delete houses, w/ content, and they should. Quiet-effective, vs. wow look what We did. You want to show me? Make a stickie thread, before and after of objects(houses, whatever) currently there, and now removed from game. Show me piuctures! (Pictures have been posted before). What do they say about about a picture being worth a thousand words? Let's just set the house on fire an let NOBODY ever use it, not a viable solution, but it was kinda funny for a Few days

    So based on our current level of customer service, you feel they need to be given More money??? They're lucky they still have a Job, imo.

    I don't play WoW, nor do I advocate others to do so, I say FIX UO - sadly, I don't think it's gonna happen, ever. The whole 'we're looking into it, or will soon' mentality has to Stop.
    Make a poll... How many feel confident their in-game problem will be taken care of in a timely manner? I don't and I don't have the time to waste waiting either. Oh sure, we get an experience 'every once in a while' of a good experience, shouldn't it be 'every once in a while' we have a Bad experience.
    Sorry for the rave, but I haven't played UO for over 10 yrs just to become passive to shoddy service, or maybe a lot of us have already?
     
  18. Kylie Kinslayer

    Kylie Kinslayer Grand Inquisitor
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    Agreed. Although it's easier to get an Event Item than it is to actually get a GM to show and actually resolve an issue they are SUPPOSED to. That in and of it's self is sad.
     
  19. Babble

    Babble Guest

    *chuckels*
    You should listen to wow players complaining about gm support.
    One upper level managements wow account was hacked and he did not manage to fill out the form and had to stay on the phone for an hour to get his account back

    Would have been fun to tell him 'you are out of luck we don't restore accounts :p

    World of Warcraft : Hacked! - World of Warcraft for Mac and PC at MMORPG.COM

    Now imagine the same problem with uo :p
    Gamers are so spoiled these days ...
     
  20. Lady Storm

    Lady Storm Crazed Zealot
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    Idk....
    I have gotten a GM on the last 3 calls I put in. They showed up in under 20 minutes all three times and all were at different times and different shards (one was a japanese shard).
    Oh and all 3 were different named.
    It's all in how you word them I would guess.
     
  21. Kylie Kinslayer

    Kylie Kinslayer Grand Inquisitor
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    I think it's more like RNG, some folks have luck with it and others just get crap :)

    I don't know of any better way to word things when I page them. Except for maybe saying I need a gm to actually get off their ass and do __________. IF they were in another country than I am then I could understand some language barrier to overcome. But how difficult is it for them to understand person x is unattended macroing in ____ area? Yet when you do this you get a "can not replace lost or stolen items"?!? WTF? Do they hire directly from the short bus and put them on the GM line or do they train them for all of two minutes?
     
  22. Sevin0oo0

    Sevin0oo0 Guest

    "It's all in how you word them I would guess."
    We know you're good at it, and thanks for helping many here get results, but
    You shouldn't have to 'word your reply correctly' to get help, or should we?.
     
  23. jack flash uk

    jack flash uk Crazed Zealot
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    they should immediately sack the likes of Gm F*per who is an incompetent fool and actively recruit DECENT uo GM staff that know about the game, and also employ them in the shard states, countires etc

    i am fed up with waiting for GM support when reporting scripters that are still in bed in the USA,when i live in the UK for the record i believe the scripters know this too
     
  24. Babble

    Babble Guest

    My guess is while officially scripting is a bannable offense, ea told the gms only to take those calls if nothing else is on or something similar.
     
  25. Coppelia

    Coppelia Guest

    They can't have money for support, look what we're paying :
    Key (box or code) + top of the market monthly fee + expansions + cash shop

    That's clearly not enough! EA needs your donations.
     
  26. Babble

    Babble Guest

    Depending how SWTOR goes they might need it.
    They lost money for a few years now in a row I think?
     
  27. Ahuaeyjnkxs

    Ahuaeyjnkxs stranger diamond

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    It's as if noone cares if they loose money... they probably don't have an employee who's job is to think over some concepts... once the concept is out, its on its own.

    how many servers with the same rules that most loyal UO players dislike ?

    And one that has been purposefully bashed and insulted to the point the players who were its backbone decided to leave even if in "good" contact with the devs.
     
  28. Fat Midnight

    Fat Midnight Visitor

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    The original point of this thread was to feel out the rest of the communities opinion on in game CS.


    The way I remember it, it was to "ensure the continuation of quality development and customer service". Nothing was officially promised or guaranteed


    North Korea is BEST KOREA!

    [​IMG]
    tl;dr: UO is the ******* child of EA.
     
  29. Nyses

    Nyses Lore Keeper
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    Ok, I will address both of those. First, if you cannot tell, the community thinks that Support in UO is an Oxymoron, meaning it does not exist or at best is **** poor.

    Second, what exactly are you going to do once you use your shiney new $5 Support token and a GM never shows up, Run out and buy another one to complain about the first? Damn, I should never have mentioned that, I think I just figured out EA's next revenue stream for UO. :(

    As for Trolling, I forgive you, it has been kind of boring as of late.
     
  30. Kylie Kinslayer

    Kylie Kinslayer Grand Inquisitor
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    Ain't that the truth. It's real difficult to try and get a healthy debate going about almost any issue here lately.
     
  31. Fat Midnight

    Fat Midnight Visitor

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    Doesnt matter

    RIP Leslie Nielsen. ;(
     
  32. Kylie Kinslayer

    Kylie Kinslayer Grand Inquisitor
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    Damn, hadn't heard until then. RIP indeed.
     
  33. WildWobble

    WildWobble Sage
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    I have gotten great gm support in short order many times!! The catch is that its allways between 9am and 5 pm mon-fri cst. While i believe they have gm's online on weekends and after hours they probably are understaffed in the department and offer thier support on multiple games so the 3 hour wait for a canned reply is about all you can expect. Ask yourself when was the last time you paged for help was it like most gamers after 5 pm or on a weekend when you are not working? or was it 9-5 mon-fri? and what were the results. Shoot last time i needed help and paged, a gm showed up and even revealed themself to me :p so in conclusion All you negative nancys shut it! :yell:
     
  34. WildWobble

    WildWobble Sage
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    STOP COMPAREING UO TO WOW they are not the same and never will be and never could be if you like wow so much go back we so dont need you here!
     
  35. Kylie Kinslayer

    Kylie Kinslayer Grand Inquisitor
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    Ummmm your point has no validity. I was a Customer Service Supervisor in a call center for a national company for 3 years. We would always schedule our staff to be on the phones during PEAK times, not during "office hours". EA/Mythic staffing customer service (GM's) more so during office hours MAY be the case but I highly doubt it. If so it is the stupidest thing they could ever do from a customer retention position. Any viable company knows to staff your support when your customers will need it, NOT when it is convenient for your employees to work.
     
  36. Ahuaeyjnkxs

    Ahuaeyjnkxs stranger diamond

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    Thats obvious... methinks someone just was on a self-righteous strike :p
     
  37. Fat Midnight

    Fat Midnight Visitor

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    Alright, its time to let this thread die:



    This isnt the thread you are looking for
    [​IMG]
     
  38. Boogy

    Boogy Visitor

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    This wasnt the thread we were looking for

    [​IMG]
     
  39. Ahuaeyjnkxs

    Ahuaeyjnkxs stranger diamond

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    [​IMG]

    Weren't lookign for, this thread we were.
     
  40. Fat Midnight

    Fat Midnight Visitor

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    [​IMG]

    Move along
     
  41. Ahuaeyjnkxs

    Ahuaeyjnkxs stranger diamond

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    Nothing to see here...

    [​IMG]
     
  42. Fat Midnight

    Fat Midnight Visitor

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  43. Fat Midnight

    Fat Midnight Visitor

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  44. Ahuaeyjnkxs

    Ahuaeyjnkxs stranger diamond

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  45. Petra Fyde

    Petra Fyde Peerless Chatterbox
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    Calling 'time' on this.
     
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