1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Greetings Guest!!

    In order to combat SPAM on the forums, all users are required to have a minimum of 2 posts before they can submit links in any post or thread.

    Dismiss Notice

Resolving Issues With Large Companies

Discussion in 'Off Topic' started by Taylor, Jan 28, 2012.

  1. Taylor

    Taylor Former Stratics CEO (2011-2014)
    Professional VIP Stratics Veteran Supporter Alumni Campaign Benefactor Alumni

    Joined:
    Oct 21, 2008
    Messages:
    8,023
    Likes Received:
    1,714
    We've all had issues with large companies that could not be resolved through normal support channels. Next time this happens to you, I'd like to offer some tips for resolving these issues:

    1) Executive Email Carpet Bomb (EECB). Consumer Reports' blog, The Consumerist, publishes a lot of email addresses for senior company executives. An EECB recently helped me resolve some issues with Verizon, which numerous calls to CSRs, supervisors, and managers failed to resolve.

    2) Better Business Bureau complaints. US and Canada-based companies don't like marks on their BBB reports. If a well-written, reasonable complaint is submitted, companies will usually reach out for resolution. A BBB complaint regarding one of my website hosts recently put me in direct contact with the hosting company's president.

    Hope these tips help.
     
  2. AirmidCecht

    AirmidCecht twitch.tv/airmid
    Stratics Veteran Alumni Stratics Legend

    Joined:
    Apr 9, 2004
    Messages:
    2,297
    Likes Received:
    486
    *Bombs Syrus *
     
  3. Taylor

    Taylor Former Stratics CEO (2011-2014)
    Professional VIP Stratics Veteran Supporter Alumni Campaign Benefactor Alumni

    Joined:
    Oct 21, 2008
    Messages:
    8,023
    Likes Received:
    1,714
    Nooohh!!!11one