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Sad to go.....

Discussion in 'UHall' started by Conrad, Apr 1, 2012.

  1. Conrad

    Conrad Guest

    I tried to post a question to the Devs (on the "Ask the Devs" forum) in regards to the continuing lag issues for Comcast customers, but apparently someone here didn't think it was worthy of posting there so it never made it to the Devs. I just wanted to find out if anything has been done to fix the problem before I made the decision to resub or cancel. Not allowing me to ask pretty much assured that I will not be resubscribing, since I really don't have any other avenue to ask (CS is no help at all).

    Way to go, Stratics.

    I came back to UO 6 months ago, and since then have been patiently waiting for the connection issues to get better--playing in the evening is a waste of time, but unfortunately, the only time my wife can play. I literally have a worse connection now, from Seattle area to the Pacific server, then I did back in 99' from Alaska over dial-up. Inexcusable, especially considering 12 years have passed since then.

    All that being said, I simply cannot justify paying for three accounts when all I really do is craft and work skills.

    :violin:
     
  2. aricz

    aricz Guest

    Traceroute is your friend. Find out where the weak link is.
     
  3. Tjalle

    Tjalle Grand Inquisitor
    Professional Stratics Veteran Campaign Supporter Gilfane

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    Have you considered changing ISP? Maybe that could solve the issue?

    I once had terrible lag for like 6-12 months (playable but very laggy) and then I changed my ISP and after that the lag just disappeared. Maybe it could be worth a try?

    Good luck to you whatever you decide upon. ;)
     
  4. Conrad

    Conrad Guest

    I have had pretty much the same tracert results as everyone else that has been complaining. Two dead/dying routers at ALTER.NET.

    Individual users have no say in the matter and cannot do anything about this issue. Mythic can. They have the clout to do so, but do not appear to have done anything to resolve the issue. That was the gist of what I was trying to ask--Has anything been done?

    Changing ISPs isn't an option, nor am I going to change ISPs when UO is the only application that seems to take issue with those routers. With everything else, I do just fine.

    I also just realized that Mythic signed me up for recurring 3 month subscriptions for two of my accounts and a recurring 6 month account for the third....when I never authorized recurring charges on any of the accounts. I've already been charged for 3 months on two accounts and was about to be charged 6 more on the third account. Seeing that Mythic is charging stuff to my card without my authorization was enough to cancel all three accounts regardless of the connection issues. All three accounts canceled.
     
  5. Berethrain

    Berethrain Slightly Crazed
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    Can I have your stuff?
     
  6. Conrad

    Conrad Guest

    If you can figure out where I live and wait for my houses to fall, sure.
     
  7. Cirno

    Cirno Purple Pony Princess
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    The "Ask the Devs" forum is "moderated", which means that new posts are only visible to moderators, who then approve them.
    From there the question is moved, depending on a few things.
    • Questions that "fit the bill" go to a super-secret forum that only the devs can read.
    • Questions that can be answered by players are sent to the "UO Players Corner" forum, and the poster is notified.
    The questions that are shown in the Ask The Devs forum are those that have been answered.
     
    Sevin0oo0 likes this.
  8. Berethrain

    Berethrain Slightly Crazed
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    Well if you're conceited conrad on great lakes, that shouldnt be hard at all. I've seen your house.
     
  9. Raptor85

    Raptor85 Certifiable
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    Not saying they're obligated to, but if mythic cared about customers and knew there was a problem at a certain route for a lot of people, they could VERY cheaply (As in it probably would occupy the same part of the financial report as coffee supplies) provide a temp proxy for affected players until the issue is resolved.....I mean it's a nice thing for them to do, it shows they care, and if it even saves 1-2 customers it's paid for itself.
     
  10. kelmo

    kelmo Old and in the way
    Professional Stratics Veteran Alumni Dread Lord

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    Conrad. Your question/comment is right where it should be. I just looked and saw it there. No apology to Stratics is necessary, we understand that reading the instructions and details of a forum can be a tiresome and seemingly inconvenient obstacle to a good rant.
     
    Alstadt and Lord Frodo like this.
  11. Tazar

    Tazar Guest

    Your post has been passed to the Dev's in a private Dev only forum and is awaiting an answer.
     
  12. Lorax_Pacific

    Lorax_Pacific Lore Master
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    What I used to do is email support at my ISP back when I was on dialup and it would probably work for comcast. Perform the trace route and send their support the details asking for them to look into a connection issue at a specific router IP address. I don't know the comcast support email though.

    I performed a trace route and poll and don't see any problems on comcast to pac, but I am surprised at how many hops just to get out of comcast there are.

    -Lorax
     

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  13. LordDrago

    LordDrago Certifiable
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    comcast.jpg
     
    Raider Red likes this.
  14. Basara

    Basara UO Forum Moderator
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    Perhaps I was a bit harsh on the now-gone post, so I'll reiterate more politely...

    1. By using any payment plan other than Game Time Codes, you DID specifically authorize Recurring Charges. You are given ample opportunity to read this, especially in the new account system - especially if you did three accounts. It's been 7 months - by this time, everyone has had to deal with the EA Account/Mythic Account systems.

    Your choice to not read the pop-ups that came up for each of them as you authorized the first payment does not amount to "not authorizing recurring payments", because by choosing the payment plans you chose, you DID authorize them. That's why people who don't wish to have these payments recur remove their CC info, or change it to a card where the authorization will be denied due to insufficient funds, after the payment clears.

    Prior to the changes, the text about recurring charges were buried in those two long agreements you had to accept in the old account management system. They were made much more clear in the current one, with a much more shorter, direct, pop-up of terms, every time you change your payment plan. How they could be missed 3 times in the new system by one person, without the person simply not reading the text, is hard to imagine.

    2. One of the recurring issues for at least 3 years (maybe even 5 or more) has been ALTER.NET & Level3 ignoring EA's/Mythic's requests to fix problem routers, especially for the East Coast shards, but all the US shards have had issues with the former (and even the game support servers such as login & housing, to a point, which makes it an issue for all shards worldwide).

    Once you hit the internet backbone, you have little choice as to where the internet routes you through. Once your signal leaps off of comcast, or twc/rr, Hughes satellite, or any of the dial-up or DSL carriers that isn't a phone company (and even that doesn't always help), you're at the whim of the internet. USUALLY, it will stay with one backbone provider, but I've seen traceroutes jump mid-trip between att or alter.net or sprint or level3, without any rhyme or reason apparent to a home user. In a couple cases, switching involving alter.net caused a route that had already gone west to Nashville or St. Louis (from my location in KY, heading to Lake Austin's location in the EA Los Angeles server farm) to backtrack to ATLANTA after jumping companies, when I know that both companies involved could have just continued west without the detour to Georgia, even after a local switch of providers.

    Yes, EA is a big company - but there are a LOT of big companies using the internet in that volume, and very few of them for games. Plus, EA has gateways from all the major providers specifically to spread the load (and not require an extra hop at the destination). But neither the provider of home service nor EA has any real say on which path in is used, on any given connection. It would take having dedicated lines from the hubs of every ISP directly to EA for there to be a set means of communication.

    Hence, why trace routes even exist as a diagnostic tool.

    There's a neat set of web-based tools for the sprint.com parts of the backbone I used to have a link to, that would do city-to-city traces between their hubs/nodes, and had a list of scheduled maintenance (and to a lesser extent, unscheduled emergency maintenance that was underway), and looking at it, most stuff to "fix" things was scheduled months in advance. It took total failure or packet loss (not just massive lag) to get anything done on an emergency basis. I'm pretty sure all the internet backbone providers are the same way, and I don't think alter or level3 have the same deep pockets as Sprint or AT&T for preventive maintenance.
     
  15. the 4th man

    the 4th man Lore Master
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    I have a typical dell pc, with a ton of stuff on it, and lag isn't a problem. Seems to me, the problem lays on your end. Quitting?? Serious? Over that?? .......not something I'd state publicly. Take the advise from some of the other people on here and do a trace route.

    later
     
  16. Lady Storm

    Lady Storm Crazed Zealot
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    After talking to my cable company and its tech department for a good long chat... I surmise the lag issue many of us are having is due to the very same links in the system.
    I can understand your fustration, it does make decient hunting a bit on the tricky side.
    Changing your isp might help you a bit as it did with mine, but dont expect to race al over the shard on fettered wings.
    I am still getting lag spikes that toss me out of the game, freeze me in place (very disconcerting when alot of my homes are in fel) It does not matter what I am doing in game, as it comes on at all times and disapears the same way.
    But its nothing to cry mommy and run away from the game or blame the game for.
    Take note this is happening to all the games..... not just UO.
    So if your thinking that dropping UO for this alone your way off base.
    This is not a new thing to happen to conections, a few years back a major router for AT&T blew out 2/3s of the west coast conections to anything going east. Yes we pitched a tantrum and yelled foul at UO... (pink cheeks ... i yelled too till i knew it was not something they could fix)
    Contact comcast tech department and give them the trace readings for your location... ask if they might be able to asist you in this. Dont go off on UO for something that they might not control. :stretcher:
     
  17. LordDrago

    LordDrago Certifiable
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    LOL...I hit lag every day between, 2000-2230 hrs liked clockwork.

    And whenever my daughter goes on Tumblr. I swear I hate that website. It has killed me more lately than anyone or anything else.
     
  18. Conrad

    Conrad Guest


    Even though I un-subscribed, I owe it to you to explain my original post.

    Yes, I read the "Before you post" in the "Ask the Devs" forum. The problem is that once you post, you are given a message that states the post is awaiting moderation. It was there, along with my post (viewable by me, but nobody else) for over 24 hours....then "poof". No message saying that it had been moved. From my perspective, it appeared to be deleted. If you are going to bother with a message in the first place, maybe there should be a second one explaining why the post was no longer visible. It is misleading when the post simply evaporates.


    As far as Mythic charging a recurring account, if you'll notice, I had three accounts. They had different monthly billing--two three month and one six month account--why would I do that? Simple question is that I didn't....some dweeb in Customer service did. When I first came back to the game I had problems with one account (never solved after a WEEK of back and forth emails and over 8 hours (total) in a CS phone queue). This alone should have been enough to say "the hell with you guys" but I stuck with it. CS dweeb signs me up for something I didn't ask for, simple as that.

    As for the other accounts, I use Firefox with Adblock, No-Script and Ghostery--one of these blocked the "pop-up" that everyone speaks of--I never saw it, yet the charges went through anyway. If Mythic cannot foresee people using such security measures (every single person that I know that uses Firefox also use at least one of these add-ons), then there is another reason to cancel--deceptive billing practices.


    The point is that after 14 YEARS of being a paying customer, I still have the same connection I did 14 years ago, I still have bugs that have been around for the entire 14 years and I still have a hopeless CS department to deal with...well, not anymore.

    I've just had enough.
     
  19. Uriah Heep

    Uriah Heep Crazed Zealot
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    Sorry to see you go, we need all the peeps we can muster. But I take issue with one statement: " I still have a hopeless CS department to deal with", CS has gotten much worse than it used to be. lag spikes, random disconnects, the usual persistent bugs, we all are dealing with that, and always will I guess.

    I have come to realize tho, that veteran status and "14 years as a paying customer" only have meaning for us, and not for Mythic Bioware EA Origin [insert this months company name here] because $13 is $13, whether it's from a vet or from a noob. *shrugs* You just have to make up your mind that you are gonna put up with the foolishness in order to continue to hang out with your online and ingame friends...
     
  20. Conrad

    Conrad Guest

    In hindsight, I suppose you nailed it--after spending literally thousands of dollars on this game over the years (monthly subs and expansions for three accounts--do the math), I am treated exactly the same as if I had just signed up for the first time. No apparent appreciation of customer loyalty is really my biggest complaint. When other games are so much more polished on release then UO is after almost 15 years, I simply can no longer justify the expense for what I get in return, especially when there are much better alternatives.

    Someone said that all games have connection issues like UO--I call BS. I just switched back to EQ2 and no connection issues whatsoever. I can go tearing across the countryside in full, glorious, first-person/3rd person 3D without a single hitch or lagspike. I've also been playing DDO a bit(F2P)--again, no connection issues or lag whatsoever. My connection to the UO servers was so bad my router was resetting as a result of all the packet loss. That hasn't happened once logged into other games. This holds true for my friends as well. Even a friend up in Alaska has a nice connection to EQ2 (I can't believe he put up with that connection to UO for so long--it was far worse for him then me).

    Don't get me wrong--I love UO and have for almost 15 years, but not enough to stick with it any longer. The memories of past times will have to suffice. As far as the gaming friends are concerned, they quit too--when one of us moves to another game, we all do. They were as fed up as I was and didn't argue at all when I suggested we move--on the contrary...they all seemed relieved when I suggested a move. That in itself was enough to convince me that the frustration was not mine alone.

    As far as Electronic Arts is concerned, I wish they'd just sell the Ultima Franchise back to Richard. He is still bitter, but from the sound of it he'd probably get the game fixed up ship-shape pretty quick. Lord knows he has the cash. He seems to be searching for something to do. Give him back the helm!

    Good luck to all of you, and may your GM queues be short.