So I find myself again posting here because there is no real way to get any customer service for UO. The problem with ALTER.NET is still ongoing from roughly 2-3 months ago. There have been numerous threads regarding this issue, none of which contain a solution, nor even a single post from a developer or producer. Yet again, right around that 8:00 P.M eastern window, my ping increases over 500% from the norm due to this garbage ALTER.NET hop. It's not just me and it's not just people in my area. If new servers are what it is going to take then so be it, but this is not acceptable. Trace route is posted and tells the same story it did 3 months ago.