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Serious account problem for my best friends

Discussion in 'UHall' started by Parnoc, Jan 12, 2014.

  1. Parnoc

    Parnoc Lore Master
    Governor Stratics Veteran Stratics Legend

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    I am totally baffled about EA accounting. Our guild leaders wife has accounts, I believe 4-6 of them, and her E-Mail account that was her master account name was hacked and then deleted by Yahoo. She cannot get into her master account to update her credit card information. She and her husband have made scores of phone calls, scores of E-Mails, including several to Mesanna, followed every procedure laid out in every page they can find to no avail. Her accounts have been blocked and I fear her houses, one of which is our guildhouse, is going to fall soon. I have even talked to our EM on our shard and she contacted Mesanna and this has not produced any results. They are at wit's end and I believe at this point have almost given up on getting anything done, and if that happens, our guild leader will be gone also. Several of us in guild have found links to new avenues of communication and every time they pursue them, it's a dead end with "Ultima Online is not our responsibility, Sorry, we cannot help" or some other completely frustrating response. Not one has offered a solution or an alternate routing to a solution.

    The "so sad" thing about this is that these two people are the finest folks I have ever known, I have been to their house in real life several times and we talk on Teamspeak, Skype or the phone regularly. They love this game, both of them have played for more years than me, they are old vets, but here's the kicker................

    They met on UO from half a continent apart, got together and were married in real life through meeting in this game.

    How sad is this that something as simple as being unable to update your credit card information because of a hacked E-Mail account loses me my chance to play with my best friends in life and in the game and loses two of the finest folks in the game to everyone? These people have given more stuff and helped more players than anyone I know.

    If you have any solution at all or information that might help, please reply or PM me.
     
  2. Garrett.

    Garrett. Journeyman

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    I can't see what the issue is here.... Your friends can give the CC details and confirm personal stuff (address etc) related to the UO accounts, right? So why can't they get the accounts back by contacting UO Support?
     
  3. Parnoc

    Parnoc Lore Master
    Governor Stratics Veteran Stratics Legend

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    Have you tried to do that lately? They get someone who says they either have no affiliation with UO or they get someone who says they can't help with that problem ---- that's if they get to talk to anyone at all.
     
  4. Hobo Sapien

    Hobo Sapien Seasoned Veteran
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    I can only assume they sent an e-mail to this address support@ultimaonline.com . About the only thing I know.
     
  5. kongomongo

    kongomongo Lore Master
    Campaign Supporter

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    Yea I cannot understand it either. I'm assuming my email account gets deleted. This does not in any way shape or form affect me being able to login to EA/Mythic/UO because they dont even know that happened.
     
  6. The Zog historian

    The Zog historian Babbling Loonie
    Stratics Veteran

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    How's this: can accounts ever be delinked from a Mythic master account? Does UO/EA/whoever still offer the service to transfer accounts to someone else? They could be transferred to G until this all gets settled.
     
  7. Mandrake of DF

    Mandrake of DF Lore Keeper
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    I had Mesanna do it for me a few months ago. It is no way to unlink your account.
     
  8. Lady Michelle

    Lady Michelle Sprite Full SP
    Stratics Veteran The DarkOutlaws, TDO

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    You can unlink accounts and have them transfered to another person you fill out the help form message I want to unlink accounts transfer to so n so they call you, but its a pain in the you know what.
    I was asked what the other persons last 6 #s were on their credit card like Im going to know that. So yes you might be asked stupid questions like that.