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So much for the email

Discussion in 'UHall' started by Uriah Heep, Apr 6, 2015.

  1. Uriah Heep

    Uriah Heep Crazed Zealot
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    So much for getting an email when an account expires.

    I can remember when you would get emails in advance, then it was just an email the day it happened, now nothing. Guess they can't afford the stamps. /sarcasm

    And before yall get started, yes, it's linked to a valid address, and yes, I check it daily...
     
  2. Angel of Sonoma

    Angel of Sonoma Certifiable
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    you forgot to add the part about 'and yes, i checked my spam folder.' :D
     
  3. Larisa

    Larisa Reporting Manager
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    lol mine usually don't go into spam, but I always get the e-mail the day the account goes down, it would be nice to have like a weeks advance notice but at least I get an e-mail. Mesanna did say they were re-vamping the whole account management system so HOPEFULLY things like this will be fixed...though I don't know...when they put up the link to sign up for the newsletter, I entered my e-mail...and haven't gotten anything yet....:/
     
  4. sablestorm

    sablestorm Certifiable
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    I always get my emails when my accounts expire. If I'm not mistaken, there were some opt-in/opt-out questions with regards to email and sharing info with business partners and the like. Did you opt-out of getting emails sent to you by EA?
     
  5. Uriah Heep

    Uriah Heep Crazed Zealot
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    Didnt opt out, and yes checked spam. Ain't no big deal, just a nuisance. I'm looking forward to a new acct management system, for sure. But then, I was also looking forward to Hi-res art...
     
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  6. Capt. Lucky

    Capt. Lucky Crazed Zealot

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    Duuuude I owe ya big time. I had an account that was suppose to intentionally expire I was using for some house placement. You got me thinking about my accounts in general and I wanted to confirm I wasn't paying for an unwanted account. While confirming the unwanted account had indeed expired I noted 2 of my 3 active accounts were set to expire also and I had gotten emails about it. I rarely check my email anymore and when I do things get lost in the 100's of junk email I get. Somehow the billing info for my expired credit card took the lead over my current credit card. I hadn't used the expired one in a long time. Not sure why it did that but it freaked me out. I'll be keeping a close eye on this for the next few months. I get a new credit card in the fall so I'll try and figure out the whole account management thing then and try and get the info cleaned up. But my main accounts were set to deactivate in less than a week, oi.
     
  7. azmodanb

    azmodanb Grand Poobah
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    Two accounts expired this month... Two emails.. Works for me!
     
  8. Kas Althume

    Kas Althume Crazed Zealot
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    I hope this doesn't count as necroposting ...

    I was missing the expire e-mails and just checked the mail logs. The reason why some players might not get the e-mails is simply an improperly configured mail server.

    From the LogFile:
    RCPT from platformapp1-eip.shared.aws.eamythic.net[107.23.83.182]: 504 5.5.2 <ip-10-19-0-39>: Helo command rejected: need fully-qualified hostname; from=<[email protected]> to

    Could whoever is responsible at mythic please give their mail servers a proper server name? Thank you.
     
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  9. Larisa

    Larisa Reporting Manager
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    What is wrong with the server name? Instead of *Don't* reply it's DO NOT reply....all one word obviously...and I still get my e-mails without an issue.

    upload_2015-7-16_11-36-28.png
     
  10. Kas Althume

    Kas Althume Crazed Zealot
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    RFC 2821 : The server name should be that of the sending system, and should be a fully qualified name known in DNS. If such a name is unavailable, a domain literal should be used.

    Mythic gave their mailserver the servername "ip-10-19-0-39" which is NOT a fully qualified domain name. It should be something like "mailout.eamythic.net". It does not have to match the dns record of the servers ip address. Alot of hosters will block improperly configured mail servers as they usually just send spam. Yours does obviously not block on EHLO/HELO.

    "donotreply@.." is an email address and has nothing to do with the server name.
     
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  11. Piotr

    Piotr Stratic's Finest
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    I had 3 accounts that expired the 10th of July; no warning email. :frown2:
     
  12. Kirthag

    Kirthag Former Stratics Publisher
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    this is an issue...
    @Bleak @Kyronix

    i thought the mythic dns was all gone - so why is the auto-gen-email still using an old dns?
    that would explain why I don't get those emails either. :-/
     
  13. Kirthag

    Kirthag Former Stratics Publisher
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    considering a lot of old mythic stuff is still floating around (branding, references, links even) i'm only half surprised that server configurations and the notification system is in retro.
     
  14. Larisa

    Larisa Reporting Manager
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    If it's broken...then why am I still getting all my e-mails? o_O Maybe I'm just special :dunce:
     
  15. Gamer_Goblin

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    Just curious... how many accounts does the average player have? LOL Some of you are talking like $30 a month on UO at least.
     
  16. Kirthag

    Kirthag Former Stratics Publisher
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    get back into the game! you quoting commercials again! too much TV for you!!!!

    currently, i hold 2 active accounts. my sons each have an account that I recently mothballed - if they are not gonna play them I'm not gonna pay for them. Besides, they are adults with kids of their own now, I shouldn't be carrying their accounts anymore! at my peak I paid for 12 accounts total (from Y2k to 2006)
     
    Gamer_Goblin likes this.
  17. MalagAste

    MalagAste Belaern d'Zhaunil
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    I have 12 accounts now.... They are timed out so that one bills me every 2 weeks for 6 Months. That comes to about $120 a month. Somewhere in there... that's just for that if I don't buy any tokens or anything off the store.
     
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  18. DJAd

    DJAd Stratics Legend
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    I can't believe people rely on these emails to remind them still. I don't trust them at all! I simply add them to my google calendar (other services are available) then add alerts. 1st alert is an email 1 week before it expires and the next comes a day before. I also get a push notification to my phone.
     
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  19. Kirthag

    Kirthag Former Stratics Publisher
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    I actually use the iphone which will co-post my reminders to my google calendar. :D
    muwaaahaaaahaaaa!
     
  20. Deep Ellum Dan

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    Ya, it would be nice to get reminders that payment is about to be made or if you have no credit card on file, that your account is about to expire.. currently I do pay with a prepaid card so i have to add money each time i want to pay... I get the following emails:
    [​IMG]

    So many name changes over the years also...
     
  21. BeaIank

    BeaIank Babbling Loonie
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    Your e-mail provider has their server not set to check for a fully qualified domain name. That tends to make it less secure and more susceptible to accept spam e-mail.
     
  22. Larisa

    Larisa Reporting Manager
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    I use Gmail...that's not secure? I have it set for 2-step verification and all the security goodies that it provides! And I rarely if ever get spam in my gmail...I can't remember the last time I got a spam email.
     
  23. OREOGL

    OREOGL Babbling Loonie
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    I would have never guessed this was that big of an issue. I let mine auto renew through my card info. Are people seriously still using game codes every month?
     
  24. BeaIank

    BeaIank Babbling Loonie
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    Allowing servers without a FQDN to deliver mail to your mail server usually makes it less secure and more prone to receive spam from unnamed servers.
    GMail likely does that to allow misconfigured e-mail servers to deliver e-mail to their servers, and then pass them through an anti-spam service before allowing it to reach the user mailbox.
    If it were to block mailservers without a FQDN, it will then have to deal with angry users claiming that Gmail isn't delivering their e-mail properly, while the source of the problem would be on the sender server.
    But try to explain that to an user...
     
  25. Piotr

    Piotr Stratic's Finest
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    Not every month. I use 6 month GameTime Cards. That's much cheaper! ($8,25/month vs. $13,99/month) :smile2:
     
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