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SO tired of the Recall Crash bug...

Discussion in 'UHall' started by KingSidhe, Apr 3, 2008.

  1. KingSidhe

    KingSidhe Guest

    Any idea on whether its being addressed? This is one that really gets me. You head to a dungeon to fight, and crash upon recall only to wake up dead when you restart the client
     
  2. Jeremy has asked that we submit bug reports when it happens with details surrounding the crash so they can try to pinpoint it.
     
  3. Nfusion

    Nfusion Journeyman
    Stratics Veteran

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    It's not a bug, it's a feature!!! Not quite as bad as the ctrl+shift crash bug.
     
  4. Guest

    Guest Guest

    <blockquote><hr>

    Jeremy has asked that we submit bug reports when it happens with details surrounding the crash so they can try to pinpoint it.

    [/ QUOTE ]

    Most of my happen recalling to banks out of dungeons [thank you God], I have crashed recalling to a dungeon a few times. As to what to put in a bug report? I opened the book, go to the page I wanted, clicked on recall, crashed. Rebooted to fine myself at the bank/dungeon. If I am lucky I am alive.
     
  5. Guest

    Guest Guest

    Yes, it sucks. And losing stats when recalling also sucks.
     
  6. Guest

    Guest Guest

    Wouldnt it be better if the devs actually played UO, god knows this bug happens enough that they cant help but see it for themselves.

    Have to wonder why our devs talk more about the times they play WOW than mentioning UO
     
  7. Lazarus Cain

    Lazarus Cain Guest

    not only are ppl crashing upon recalling
    several friends have told me about crashing upon entering gates, entering dungeons, in fact it seems any entry or exit from anyplace in uo, such as a gate or an opening leading across server lines, has a chance to crash your client since publish 51
    its happened to me like 2 dozen times
    and its very old now
    very
    fix it pls!
     
  8. Guest

    Guest Guest

    Which dungeon, and to which bank? Do you have the coordinates of the recall rune? Was your pack full? Were you at or near your weight limit? Were you carrying anything unusual? Were you affected by any spells? (These are the sort of things that will be helpful in a bug report)

    The problem with bugs like these is if we can't reproduce them on command, we usually can't fix them. That's why it takes so long to get them fixed!
     
  9. it happens randomly, all the time. I can't go through one night of playing without it happening at least once or twice. I have noticed that it happens mainly when I'm recalling from an auction (where there are a lot of players) to my house, or from peerless areas to another location. The same thing happens when I travel through a gate. In fact it's happened twice when I entered the rift in moonglow, which aided to my death.


    ...
     
  10. Guest

    Guest Guest

    It happens to me all the time but only on one of my characters and it's my mule. I have died going to vendors and crashing.
     
  11. Guest

    Guest Guest

    It happens to me too especially when I recall to my house. No spell effects usually. Not overweight. I'm usually in Luna bank recalling home. In 2D and in KR. I wish I knew the coordinates of my house. I'm at work.
     
  12. Storm

    Storm UO Forum Moderator
    Moderator Professional Premium Wiki Moderator Stratics Veteran Stratics Legend

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    I crash alot going into moongates 4 or 5 times at the event gate not close to over weight nothing unusual i can think of unless being cursed with evil omen that refuses to go away also the freaking stat loss every time you gate,recal or cross server lines is a real pain
     
  13. <blockquote><hr>

    Which dungeon, and to which bank? Do you have the coordinates of the recall rune? Was your pack full? Were you at or near your weight limit? Were you carrying anything unusual? Were you affected by any spells? (These are the sort of things that will be helpful in a bug report)

    The problem with bugs like these is if we can't reproduce them on command, we usually can't fix them. That's why it takes so long to get them fixed!

    [/ QUOTE ]

    The only thing that matters in regards to this ENTIRE bug is that anyone around you who is dragging ANY OBJECT when you recall, step through a gate, or even go thru a teleporter will cause you to client crash. Sorry for posting this bug to the forums but FIX IT ALREADY! I sent three bug reports in on this...over a period of the last two monthes. *sighs*

    so to recap for bug ppl...

    Person A tries to recall, gate out, or use a teleporter in any place throughtout the gameworld. Person B is moving items of any kind while person A is recalling, gating, or going through a teleporter. Person A client crashes as a direct result of person B dragging items.
     
  14. Guest

    Guest Guest

    I hear ya, Jeremy. [​IMG]

    I have the same problems at my job. If I can't make it happen, I can't see the contributing factors for myself, and that makes troubleshooting *very* difficult, if not impossible altogether.

    I have only experienced this recall/gate bug maybe once or twice personally. I am running the 2D Client, with no other programs open at the time on Windows Xp Professional.
     
  15. <blockquote><hr>

    Which dungeon, and to which bank? Do you have the coordinates of the recall rune? Was your pack full? Were you at or near your weight limit? Were you carrying anything unusual? Were you affected by any spells? (These are the sort of things that will be helpful in a bug report)

    The problem with bugs like these is if we can't reproduce them on command, we usually can't fix them. That's why it takes so long to get them fixed!

    [/ QUOTE ]

    This bug cannot be reproduced. It happens randomly. It also happenes when you enter a moongate or a dungeon. It only happenes when your character gets to a different server, so it seems. I also think that it happenes only after a certain time of gameplay. It never happened to me with a freshly started client. Maybe the client has some memory leak which causes the crash after having crossed server boundaries too often.
     
  16. Guest

    Guest Guest

    <blockquote><hr>

    Which dungeon, and to which bank? Do you have the coordinates of the recall rune? Was your pack full? Were you at or near your weight limit? Were you carrying anything unusual? Were you affected by any spells? (These are the sort of things that will be helpful in a bug report)

    The problem with bugs like these is if we can't reproduce them on command, we usually can't fix them. That's why it takes so long to get them fixed!

    [/ QUOTE ]None of these questions have any effect on it. All dungeons, All gates, All locations, All runes, All weights, etc etc, period. Would you like to know WHEN it was broke? The publish last year the did away with the 3D client and prepared the world for KR. Something in that publish directly caused this particular crash bug. Perhaps they should go scour that publish ....
     
  17. Guest

    Guest Guest

    <blockquote><hr>

    Any idea on whether its being addressed? This is one that really gets me. You head to a dungeon to fight, and crash upon recall only to wake up dead when you restart the client

    [/ QUOTE ]

    To be honest, I don't think it's a recall bug. This is the 2d client right? I think the issue has something to do with sound. I've crashed on various sounds like recalling, lich laughs, and entering gates. When it crashed, did the recall sound affect repeat a few times? That's what always seems to happen to me when I get what seems to be a sound crash. Had one happen today just after entering the rift moongate. :p Most inopportune time to crash.

    Oh yeah, and one other note on sound issues. When I'm training spellweaving by casting reaper form, after some time casting this repeatedly, I get a virtual memory warning from windows.
     
  18. If any of you would bother to read my post, I tell specifically how the bug occurs. It isnt random, it can be easily reproduced, and it is a gamestopper (quite literally!)
     
  19. Guest

    Guest Guest

    <blockquote><hr>

    <blockquote><hr>

    Which dungeon, and to which bank? Do you have the coordinates of the recall rune? Was your pack full? Were you at or near your weight limit? Were you carrying anything unusual? Were you affected by any spells? (These are the sort of things that will be helpful in a bug report)

    The problem with bugs like these is if we can't reproduce them on command, we usually can't fix them. That's why it takes so long to get them fixed!

    [/ QUOTE ]

    The only thing that matters in regards to this ENTIRE bug is that anyone around you who is dragging ANY OBJECT when you recall, step through a gate, or even go thru a teleporter will cause you to client crash. Sorry for posting this bug to the forums but FIX IT ALREADY! I sent three bug reports in on this...over a period of the last two monthes. *sighs*

    so to recap for bug ppl...

    Person A tries to recall, gate out, or use a teleporter in any place throughtout the gameworld. Person B is moving items of any kind while person A is recalling, gating, or going through a teleporter. Person A client crashes as a direct result of person B dragging items.

    [/ QUOTE ]

    I've crashed when recalling from my home to a dungeon. There was nobody nearby and it wound up crashing. I've crashed when a lich laughs. I've crashed when entering a moongate in Ilshenar, again with nobody around. So how exactly does this apply to my client crashes?
     
  20. RTLFC...

    This bug is not limited to what you can physically *see* on your screen. THAT is how this applies to you.

    edit: btw sound has nothing to do with this paticular bug. absolutely nothing.


    DEVS TAKE NOTICE&gt;&gt;&gt;I CAN REPRODUCE IT FOR YOU!!!!
     
  21. Guest

    Guest Guest

    <blockquote><hr>

    RTLFC...

    This bug is not limited to what you can physically *see* on your screen. THAT is how this applies to you.

    edit: btw sound has nothing to do with this paticular bug. absolutely nothing.


    DEVS TAKE NOTICE&gt;&gt;&gt;I CAN REPRODUCE IT FOR YOU!!!!

    [/ QUOTE ]

    No, there was nobody around for the number of times the client has crashed. There have been incidents of crashes where it would be incredibly unbelievable for anyone to have been in my area hidden dragging anything. So no, it doesn't apply to my crashes.
     
  22. Guest

    Guest Guest

    It happens to me at LEAST once a night and usually more [​IMG]

    And the recall crash usually happens when I've recalled to some nasty place too.

    It's not a sound issue.
    It will happen to you at some point.
    Often it happens at certain banks but I avoid those banks.
     
  23. Redxpanda

    Redxpanda Lore Keeper
    Stratics Veteran

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    Seems to happen at random this includes:

    Recall
    Gate Travel (including moongates)
    Entering and exiting a dungeon (including the new rift)
     
  24. Guest

    Guest Guest

    <blockquote><hr>

    Which dungeon, and to which bank? Do you have the coordinates of the recall rune? Was your pack full? Were you at or near your weight limit? Were you carrying anything unusual? Were you affected by any spells? (These are the sort of things that will be helpful in a bug report)

    The problem with bugs like these is if we can't reproduce them on command, we usually can't fix them. That's why it takes so long to get them fixed!

    [/ QUOTE ]

    This bug hits its full effect if you recall between two identical points several times say 10+. It is not specfic to any one location. I have had it happen when I was moving from one house to another ferrying my stuffs. Also It happens when I recall in and out of the orc caves moving loot from the orc brutes.
     
  25. KingSidhe

    KingSidhe Guest

    Jeremy, here is some additional information for you concerning the bug. I did send in Feedback, but in case you don't see it, here are my observations.

    1. It happens with Recall, Sacred Journey, or even using Moongates.

    2. It happens at almost any time. But I notice it more when going from Zento, where I bank to Felucca, where I hunt/live.

    3. It happens to me, 2-3 times a day, and some days even more so.

    4. It tends to happen more when there are more people on the servers.

    5. Today it happened going through the Rift Gate from good side of glow, to the evil side. Went through gate and died.

    6. I will say that it happens MORE when you are recalling to an area where a lot of objects have to be redrawn. Such as the most common place for it to happen to me is when I recall to my keep in felucca. I have a keep with the 40% storage upgrade. And I am running low of free spaces in the keep.

    7. It appears to crash the client because of the memory buffer changing so quickly when going from one server to another.

    I am running a Pentium 4 CPU, 3.08 Ghz Processor, Hyperthreading enabled, 1 gig ram, 4 HDD's running in RAID, with a Radeon 9550 256 mb video card. My OS is windows XP, with all patches applied.

    If you want to recreate this. Simply Recall from Zento on Atlantic to my keep. Ill provide a rune if you need it. You can go back and forth until it happens, but it will happen. I don't think it is hardware specific issue, but client issue. Here is the Event Log results from three such crashes tonight. This should show you how frustrating this is, tonight it happened three times. Thanks



    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 4/4/2008
    Time: 10:51:29 PM
    User: N/A
    Computer: MATRIX
    Description:
    Faulting application client.exe, version 6.0.6.2, faulting module client.exe, version 6.0.6.2, fault address 0x003915a0.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 6c707041 74616369 206e6f69 6c696146
    0010: 20657275 696c6320 2e746e65 20657865
    0020: 2e302e36 20322e36 63206e69 6e65696c
    0030: 78652e74 2e362065 2e362e30 74612032
    0040: 66666f20 20746573 39333030 30613531
    0050: 0a0d



    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 4/4/2008
    Time: 10:11:09 PM
    User: N/A
    Computer: MATRIX
    Description:
    Faulting application client.exe, version 6.0.6.2, faulting module unknown, version 0.0.0.0, fault address 0x000028bc.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 63 6c 69 ure cli
    0018: 65 6e 74 2e 65 78 65 20 ent.exe
    0020: 36 2e 30 2e 36 2e 32 20 6.0.6.2
    0028: 69 6e 20 75 6e 6b 6e 6f in unkno
    0030: 77 6e 20 30 2e 30 2e 30 wn 0.0.0
    0038: 2e 30 20 61 74 20 6f 66 .0 at of
    0040: 66 73 65 74 20 30 30 30 fset 000
    0048: 30 32 38 62 63 0d 0a 028bc..


    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 4/4/2008
    Time: 8:44:02 PM
    User: N/A
    Computer: MATRIX
    Description:
    Faulting application client.exe, version 6.0.6.2, faulting module unknown, version 0.0.0.0, fault address 0x00000bce.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 63 6c 69 ure cli
    0018: 65 6e 74 2e 65 78 65 20 ent.exe
    0020: 36 2e 30 2e 36 2e 32 20 6.0.6.2
    0028: 69 6e 20 75 6e 6b 6e 6f in unkno
    0030: 77 6e 20 30 2e 30 2e 30 wn 0.0.0
    0038: 2e 30 20 61 74 20 6f 66 .0 at of
    0040: 66 73 65 74 20 30 30 30 fset 000
    0048: 30 30 62 63 65 0d 0a 00bce..
     
  26. <blockquote><hr>

    RTLFC...

    This bug is not limited to what you can physically *see* on your screen. THAT is how this applies to you.

    edit: btw sound has nothing to do with this paticular bug. absolutely nothing.


    DEVS TAKE NOTICE&gt;&gt;&gt;I CAN REPRODUCE IT FOR YOU!!!!

    [/ QUOTE ]

    If what you're saying is true (and I don't doubt it is, I'm just not being paid to test it myself, and thus will not), then there is more than one recall-crash bug, or at least more than one cause pointing to the same bit of code.

    My crash bug was always when I recall or gate to a place and something attacks me before the screen (graphics, sounds, whatever) loads. It didn't matter if anything was at the source or destination.

    And I've only seen the problem on my laptop, not my desktop.
     
  27. Guest

    Guest Guest

    Not recall bug I guess, but since its to do with transporting the player's location :I?

    Just got it now. I think I was bandaging myself at the time.

    [​IMG]
     
  28. Yenji Yasagari

    Stratics Veteran Stratics Legend

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    It happens to me about 40% of the time when I (recall) get newly rezzed, probably still cursed, and am recalling into the front of Fire dungeon fel. Best bug report I can give ya.
     
  29. KingSidhe

    KingSidhe Guest

    In addition, it is not sound related, because I tend to run with sound off. If i did run with sound on, I have the Sound Blaster Live
     
  30. <blockquote><hr>

    <blockquote><hr>

    RTLFC...

    This bug is not limited to what you can physically *see* on your screen. THAT is how this applies to you.

    edit: btw sound has nothing to do with this paticular bug. absolutely nothing.


    DEVS TAKE NOTICE&gt;&gt;&gt;I CAN REPRODUCE IT FOR YOU!!!!

    [/ QUOTE ]

    No, there was nobody around for the number of times the client has crashed. There have been incidents of crashes where it would be incredibly unbelievable for anyone to have been in my area hidden dragging anything. So no, it doesn't apply to my crashes.

    [/ QUOTE ]

    if this doesnt apply to you perhaps consider that you are posting in the wrong thread. this isnt a *me* issue....its a *we* issue. take the *me* issue ----&gt; way.
     
  31. _Uriah Heep_

    _Uriah Heep_ Guest

    I kinda agree with the crash being caused by people dragging things...
    When Dev and I are done fishing, she usually sorts stuff while I tote it off, I can SJ off the ship (anywhere in the seas, not one particular spot) home and client crashes. Has done it to me as many as 5 times in a row. If I am fishing solo, and SJ home, not a problem.
    Perhaps draggin items at destination is also a problem, Have crashed a few times on different chars going thru the portal into bad Glow =)
     
  32. Is there a tool I can run such that when it happens to me, I can capture the data they would want to see and send it to them?

    I get what subjectively seems like that same client crash after gating, after recalling, and just out of nowhere right after a sound plays. It does seem like it's always directly after some sound goes off, you never get it at a quiet moment and the timing is always the same. Just a split second after the sound, the thing messes up, and you may hear the sound or some part of the sound repeating.

    It could be unrelated to sound but, subjectively anyway, it seems tied to it!

    A phrase heard several times each day in Vent: "I cliented".

    (2d client, naturally).

    I can't tell EA how to duplicate it except to say, get someone who is really active in the game, say Felucca-type active, and just watch, or something. It'll happen, you can't miss it.

    Clienting SUCKS! heh.
     
  33. KingSidhe

    KingSidhe Guest

    Well, I can say that I don't believe that someone dragging things is the root cause, as often times, there is nobody around when I recall from the bank to the keep.
     
  34. Guest

    Guest Guest

    I will say last night both my husband and daughter crashed going into the Blighted Grove right as I was moving something in my backpack, so this does seem a feasable explanation for at least a portion of these recall crashes, if not all of them. I also know without a doubt that the crashing started directly after the publish that shut down the 3D client.

    Another common crash that is frequently heard in vent of Fel players is the "I was using Ctrl+Shift and someone died in the area, thus I crashed". Totally reproduceble.
     
  35. Lunaticus

    Lunaticus Guest

    Wednesday night (4-3-08) I crashed while entering the gate that takes you to Dark Moonglow. Luckily, when I booted up, I was still alive.
     
  36. Dont let anyone fool you about this matter in QA. I have sent in three bug reports on this within the last three monthes (VERY detailed). Yes we have no bananas?
     
  37. Fantaapple

    Fantaapple Guest

    Also The Trade Window Crash

    The Star Room Crash also
     
  38. I also have started crashing upon recalling or gating. I am not over weight and am under no spells. I crash at radom when recalling from a town to my house. Or from one house to another. Gating off my boat to my house I crash almost every time. But the recall one is very random but has got my killed several times. It is starting to get very very annoying. If you need a bug report where do I file that? I have even remarked the runes and changed to new rune books doesnt help. And if i dont crash then when i try to recall it goes off but i go no where or it takes 5 mintues to go thru. but yet i can still run around and talk where i cast the spell so it isnt my computer.
     
  39. KingSidhe

    KingSidhe Guest

    BUMP for the devs
     
  40. Widowtaker

    Widowtaker Guest

    Tested this last night in the star room by dragging and holding a spellbook next to the pop in point from terra. almost everyone coming in crashed and we killed them quickly. was great fun, thanx [​IMG]
     
  41. viper of flames

    viper of flames Journeyman
    Stratics Veteran Stratics Legend

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    What about the bug that UO locks up and not only locks UO up ,but your whole computer and you must yank the plug out of the wall to reboot. This only happens while playing UO [​IMG]I also have the recall /moongate crash as well and they might be linked.
     
  42. <blockquote><hr>

    What about the bug that UO locks up and not only locks UO up ,but your whole computer and you must yank the plug out of the wall to reboot. This only happens while playing UO [​IMG]I also have the recall /moongate crash as well and they might be linked.

    [/ QUOTE ]

    you may be suffering from a system conflict. with some video cards teh memory leak can be so bad that your whole system can indeed freeze. one thing you can do to avoid or minimize such a problem is to use the -reducecpu function of UOA. if you do not use UOA you can also minimize your UO when you experience system lag. in either case, these two fixes should keep your unit from crashing...and hopefully will end your issues with lag.
     
  43. <blockquote><hr>

    Tested this last night in the star room by dragging and holding a spellbook next to the pop in point from terra. almost everyone coming in crashed and we killed them quickly. was great fun, thanx [​IMG]

    [/ QUOTE ]

    thanks for being a worthless troll.
     
  44. legs

    legs Guest

    i have not submitted a bug report on this cause i am so used to crashing i don't think of it as a bug anymore.. but... the following may or may not be related to the crashes.

    My home is in a remote area between trinsic gate and the mountains. I have another in Zento. It is seldom that i make the trip from one to the other without crashing. It seems as though I also crash leaving Luna bank for either home. This could be related to moving things either in or out of my bankbox or using a trade window.

    Also.. and this one bugs me a lot! I often cannot cast either recall or sacred journey with my runebooks open. so i either carry runes loose in my backpack, or set the default and cast on the closed runebook. Again, i am often moving items in/and out of containers into my backpack.

    I use 2d client and UOA.
     
  45. uo addict

    uo addict Guest

    I often crash recalling from the bank in Luna to my house near Yew on Atlantic. I'm using a UO Assist macro to cast recall and target a rune book in my pack with the default rune set to my my house. This didn't used to happen. It's fairly new. It might be interesting to find out whether people are experiencing this without UOA.
     
  46. I think you should run even more programs, that's gotta help. *snicker*
     
  47. viper of flames

    viper of flames Journeyman
    Stratics Veteran Stratics Legend

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    Could you please tell me where i can find this in uoa? Thank you
     
  48. Guest

    Guest Guest

    Jeremy, whose left, you, Draconi &amp; Leurocian? That's it, 3 devs?
     
  49. Karthcove

    Karthcove Guest

    <blockquote><hr>

    Which dungeon, and to which bank? Do you have the coordinates of the recall rune? Was your pack full? Were you at or near your weight limit? Were you carrying anything unusual? Were you affected by any spells? (These are the sort of things that will be helpful in a bug report)

    The problem with bugs like these is if we can't reproduce them on command, we usually can't fix them. That's why it takes so long to get them fixed!

    [/ QUOTE ]

    It happens more times than not when I am on a char with jewelry that modifies 5 things on each. Doesn't happen every time but enough that I worry about where I'm recalling/gating/portaling to.