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So you can't do a trial and use the $30 Stygian Abyss code on it?

Discussion in 'UHall' started by Ray_Martin, Aug 28, 2014.

  1. Ray_Martin

    Ray_Martin Journeyman

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    So you have to pay more to upgrade it and get time? Now I'm stuck waiting 30 minutes for a EA rep or for them to call me back sometime never.
     
  2. Ray_Martin

    Ray_Martin Journeyman

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    They asked me to email UOSupport.

    info: Your approximate wait time is 35 minute.
    info: Your approximate wait time is 22 minute.
    info: Your approximate wait time is 5 minute.
    info: Your approximate wait time is 1 minute.
    info: Your approximate wait time is 0 minute.
    info: You are now ready to chat with Ankit.
    Ankit: Thanks for contacting EA Customer Experience, my name is Ankit. How may I assist you today?
    you: Hey Ankit. I purchased Ultima Online: Stygian Abyss (New Account + 30 Days of Game Time), but when I try to apply it to my trial account it won't allow it to upgrade. It's asking to create another account.
    Ankit: Hello.
    Ankit: I understand your concern.I'll try my best to help you.
    Ankit: May I have your first/last name to ease the conversation?
    you: Ray
    Ankit: Thanks Ray.
    Ankit: You will have to contact the ultima online support and you will find a solution for it.
    you: I bought it from you all, why can't you assist?
    Ankit: Actually we have a support for ultima online and thats the reason I am requesting you to contact them.
    Ankit: If it would have been possible at my end I would have surely done that for you right away.
    you: They only have an email on the website. Is it safe to include the product code in that email?
    Ankit: Yes of course.
    you: Thanks Ankit. I wish Origin wouldn't sell products they didn't have complete control of, but I've contacted the UO support email.
    info: Your chat transcript will be sent to at the end of your chat session.
     
  3. Victim of Siege

    Victim of Siege Crazed Zealot
    Governor Stratics Veteran Alumni Safe Haven

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    the code you bought is to create a new Stygian Abyss account with 30 days of gametime. the one you need is the Stygian abyss upgrade code HERE.
    You can try contacting Measanna or one of the other Broadsword Devs to see about getting that code refunded and getting the correct one
     
    DJAd and The Zog historian like this.
  4. Ray_Martin

    Ray_Martin Journeyman

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    Yea, I understand the error now. I don't agree with it, but I understand what caused the error. The support email was very quick. Thank you. I was concerned it may take a while.
     
  5. Ray_Martin

    Ray_Martin Journeyman

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    Nevermind... Only responded to get account info and then stopped responding... Trial accounts are new accounts.
     
  6. Ray_Martin

    Ray_Martin Journeyman

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    Contacted Origin Store representative again and got a refund. Sent a email follow-up to UO Support and let them know I was disappointed with response times and I've received a refund. I don't want to pull a Jirel and say woe to the game and I'm leaving, but I'll probably spend my money where it's wanted.

    It's not a Free Trial if you have to pay more to upgrade it after the trial is over. You're essentially paying $5 to play the trial first. And I got off work excited to play a classic I have fond memories of, but instead spent it watching TV and waiting for responses to emails/tech support chat boxes.