There’s a lot of things missing on my account, what can EA do about it? Unfortunately, EA cannot really do anything retroactive to replace your items that were lost. We do promise to work with your local authorities, the FBI or country specific law enforcement agency to provide them will all relevant information they ask for. Though we understand the importance of the items lost we really have no way of knowing the circumstances which lead to the loss of the items or account. I also know how hard it can be to get your local police to understand what happened, but with patience, and willpower you’ll find that even the most difficult police department will begin to work with you. -Spada Sorry but that's funny. "Oh please someone help! Someone stole my elven book shelves".