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Susspended for Bank sitting

Discussion in 'UHall' started by Winker, Mar 3, 2011.

  1. Winker

    Winker Babbling Loonie
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    Can anyone help me here. It appears I have been suspended for bank sitting. I have been getting harassed by one person in particular who keeps paging a GM on me. Today I am sat at the bank (Luna) when I come back I see the con lost box and im still at luna. So I log in, just to get the message my account is blocked due to billing info, expired game time or TOS violation.

    All I have done on that account to day is run thought fel checking the spawns and sit at the bank. So I have done nothing wrong. No macroing no training skills nothing. How can I just get suspended like that?

    So I am looking for someone I can contact. Anyone point me in the correct direction?

    Pff 13 years of bank sitting and now they suspend me!
     
  2. ChReuter

    ChReuter Guest

    Now, I'm not one of those who thinks normally when someone claims to have been suspended for something that their holding back the full story. Hell, I was suspended once for telling someone to be careful irl at a party and not get themselves molested. (I did use slightly more graphic terms, but nonetheless, perfectly innocent). I'm just not so sure about this though. Even if you were not doing something against the TOS, I'm thinking there's more to this than we're being told.

    Also, are you sure it's for a TOS violation? Did you recheck your billing? I've had a card temporary canceled due to suspicious activity and thus had my UO sub canceled.

    Good luck with it though. :D
     
  3. Tazar

    Tazar Guest

    Check to see if your credit card recently expired and the info needs updating.
     
  4. Cerwin Vega

    Cerwin Vega Lore Keeper
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    Thats ridiculous, and I dont know how these people get GM's to respond. I have a script miner that I page on and no one ever shows up... I dont have all day to wait around for them come check it out.
     
  5. Lord Frodo

    Lord Frodo Grand Poobah
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    I got this yesterday so I went and checked my account info. OMG my gametime had run out and it said my CC date had expired. Updated CC info and back in game.
     
  6. Lord Frodo

    Lord Frodo Grand Poobah
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    :thumbup:
     
  7. Winker

    Winker Babbling Loonie
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    next billing date is April 1st. So im up-to-date with the billing.

    I can log on fine with my second account, both comming out the same bank account.

    No email yet as to why i am suspended. But i have not even been on general chat talking to anyone. No skills being used. just logged in at the bank.

    If there were more to it i would not have come here to ask for a contact address or phone number. If i am in the wrong i can take it on the chin and move on. But bank sitting is not wrong.
     
  8. How long have you been suspended?

    Are you Winker from Europa? [DI3] ? If so, I witnessed you were bank sitting in luna today... Maybe you were banned for speedhacking though?
     
  9. longshanks

    longshanks Guest

    its unbeliveable to me that the gm's can be all on top of afk infractions but noone ever bothers to goto yew gate or down in despise on a normal nite to witness the superhuman abilities some characters possess.
     
  10. Winker

    Winker Babbling Loonie
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    Aye thats me. I spoke to them on the phone 0870 2432435 and i was told there is no ban on my account, they cant see why i cant get in.

    But the nice girl did give me 6 months free game time for my bother. Now i just got to be able to log in to use it :rant2:

    It still tells me im susspended :thumbup:
     
  11. Black Sun

    Black Sun Grand Poobah
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    The suspension message should go away in approximately 6 months, right as your free time expires. :lol:
     
  12. Storm

    Storm UO Forum Moderator
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    what does it say when you go in and look at your account page ? does it say suspended there?
     
  13. Madrid

    Madrid Slightly Crazed
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    I think these bans are ridiculous. You paid for the time..who cares what is it you choose to do or how long you do it for. You paid and you should be able to do what you like as long as your not hacking into the client then who the hell cares.
     
  14. P.W.N

    P.W.N Guest

    I have also been banned in the last 2 hours for no reason at all,i have phoned Ea also and there are no marks on the account and no emails been sent regarding this issue,i was stood in my house doing nothing same as winker then boom con loss,the in game customer service is horrible and having to wait 24 hours for a reply from the games masters is so anoying.. its time they sorted the bugs and lack of help out and made it easier to contact gms out of game through icq or ventrillo so things like this can be sorted out within hours rather than days...
     
  15. Winker

    Winker Babbling Loonie
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    Nope it says active

    here is the error message i get on log in

    [​IMG]
     
  16. Winker

    Winker Babbling Loonie
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    Yep the girl looked at my account and said that there had never been any mark on my account in the last 12 years. She looked at the billing, added 6 months free game time, asked me to try and log in see if that made any difrence, but still the same message.

    Best of luck to you!
     
  17. Podolak

    Podolak Crazed Zealot
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    Can anyone 100% verify this? Ever since the stalker crew has been after me I haven't left my characters logged in anywhere. I used to leave my spellweavers at WBB but I am even too nervous to do that.
     
  18. Borric

    Borric Seasoned Veteran
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    It is sad if we can no longer park a character at the bank or in our house doing nothing while we run to the restroom.
     
  19. Willard

    Willard Seasoned Veteran
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    0870 2432435 This is not a number to EA or any customer service related to anything to do with UO. So, I am wondering how exactly you spoke to someone??
     
  20. S.P.A

    S.P.A Journeyman
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    I think you'll find that's the phone number for EA customer service in the United Kingdom.
     
  21. I have that gump popup in the past. It happened when I had not the most up to date client.
    Did you patch to the lastest version?
     
  22. Willard

    Willard Seasoned Veteran
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    Thank You:)
     
  23. Elden of Baja

    Elden of Baja Journeyman
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    Leaving your character unattended even while doing nothing is in violation of the TOS if I remember correctly.
     
  24. Podolak

    Podolak Crazed Zealot
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    That is what I am wondering. I thought this question was already answered and the ruling was that as long as you were not actively doing anything to keep your character logged in (but were remaining logged in due to the activity around you, like people passing through) you were safe. Perhaps the policy changed or perhaps the policy was always that it was against the TOS but not enforced until now.
     
  25. less "memory" ... more researching

    #ROC

    You may not leave an active character or pet in game while unattended. If your character is performing a skill, text or action, you must be able to respond to a Game Master when one attempts to speak to you.

    yw

    http://vboards.stratics.com/1920752-post73.html

    now for the inevitable *copy cats* ... unjustly bannzored ... need a little help and insight ... from the stratics masters ...

    maybe not ... we'll see. :danceb:
     
  26. Podolak

    Podolak Crazed Zealot
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    I read that as:

    An "active" character is one who is performing a skill, text or action and active characters can not be left un-attended. So if I am bank sitting I am not performing a skill, text or action and therefor I am inactive. If I am inactive it is not against the TOS to be un-attended.

    Is my interpretation accurate?
     
  27. [JD]

    [JD] Guest

    that means Bank sitting is ok. bank sitting is inactive. it says you may not leave an active character on who is using skills.

    but--

    you want to be careful bank sitting anyway because again, the luna ***** will use bugs to kill you. i don't know if it's still possible but there was a bug involving shatter potions which lets you kill someone in tram. happened to me a few months ago, we know the guild who did it. i even intentionally kept leaving myself on after they killed me, but could never catch and page them in the act. once again the UO bad guys win, and good guys lose.
     
  28. shulginist

    shulginist Guest

    Last I remember you were not allowed unattended play whether you were just sitting there afk doing nothing or working skills or whatever.
     
  29. Cogniac

    Cogniac Grand Inquisitor
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    This always struck me as counter-intuitive. Because they have built into the game a feature that automatically logs you out if you are logged in and inactive. If being logged in and inactive is against the rules, why would they put in a feature that only helps those committing this rule-breaking action, thus implicitly endorsing said rule-breaking?
     
  30. Winker

    Winker Babbling Loonie
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    that would be ok if a GM turned up and took me away for a chat as they do. Normaly they take you to jail and log you out. I was left with a lost con box still standing at the bank.

    Which would indacate an Instant Ban rather than being taken to jail and Logged out.

    And no email as of yet 6 hours latter!

    But i did get a letter from support about my phone call:

    Hello Mr.,

    Thank you for contacting Electronic Arts Technical Support.

    Our apologies that you are experiencing this issue regarding your suspended Ultima Online account.

    Today I added 6 months to your account.

    Should you require further assistance about this or any Electronic Arts game in the future, please visit our web site and review our extensive Self Help Knowledge base (http://support.electronicarts.co.uk).

    XXXXXX X.
    EA Support Centre, UK and Ireland
     
  31. THP

    THP Stratics Legend
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    mmmm maybe its time to reopen the old second account....leave it logged in at the bank and get kicked/jailed then complain and get the 6 months free gametime????

    kidding ...just kidding.....but.....hehheheeee

    sorry for ya troubles winker..im sure u'll be back online europa very soon....
     
  32. Tinsil

    Tinsil Guest

    It is okay to afk bank sit as long as you are not performing any action.

    No I don't have a link to them saying this, but they have.
     
  33. Winker

    Winker Babbling Loonie
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    Its only any good if i can log in :lol:
     
  34. outcry

    outcry Lore Master
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    That is a glitch that happens , I had logged out of my main account to go on another then back to main account in say matter of 15 mintues and I got the same message , It went away after 20 mintues
     
  35. Accurate, yes ...
    http://vboards.stratics.com/uhall/236236-banned-not-macroing.html

    applicable and appeals is where "we" are perennially >stuck<
    no appeals that I can remember ... ever resulted in a "removal of mark"
    (that would require a way to >verify< that a mark was removed ... and that ain't gonna happen)

    The shared pool of Game Masters, seem unable to get past the first sentence(IF they even have the same copy/list)
    You may not leave an active character or pet in game while unattended.
    It seems they say: "hello? are you there?" ... give it a slow count for response ... one, two, three ... :next:
    From the link above ...
    They seem to think that >any character< on an account is guilty for other character actions/inaction
    (from above link)

    (My bolding italics)

    fisher(entire account) was >suspended< for the other characters "suspected UMing".
    (hey!:scholar: :: they were both "casters" right? *click* and unresponsive to the SPLASH SCREEN: hello? are you there? 1... 2... 3... *submit*)

    (yep ... I intentionally posted "splash screen" in all caps. Yes ... I know that the GM query can be quite small and easily overlooked if actually involved IN game play, and that the "ease" of responding (control character shift) Directly TO the GM ...leaving most "talking to" an NPC or AFK screen population ... unknown IF the GM can see that ... )

    *shrugs*

    Cal's Fault. :danceb:
     
  36. GalenKnighthawke

    GalenKnighthawke Grand Poobah
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    Very glad for you and for the rest of us that this was cleared up.

    -Galen's player
     
  37. GalenKnighthawke

    GalenKnighthawke Grand Poobah
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    Based on this and other reports I've read on these boards, these are the conclusions I come to.

    (I HAVE NO INSIDE KNOWLEDGE, THIS IS SUPPOSITION BASED ON POSTS I HAVE READ.)

    They have switched to some kind of automated page system instead of dragging you away to jail and talking to you. You press a certain key that'll open your chatting to the "GM Bot." (Like how , gets you to Global chat \ to guild chat, and | to alliance chat.)

    I would surely love to hear if this supposition is correct or not, and, if it is, what positives the team sees for this system.

    Because I, for one, see few if any positives, and some alarming negatives. First of all, in terms of catching scripters, it's easy enough to build an automated response into the script that types the correct chat key and says anything at all. (Like how some old scripts used to, when a GM showed up, tell the GM, "sorry, I'm losing connection," and then automatically log out.) Second of all, unlike a GM coming up in person, I don't see how the GM Bot could tell the difference between a person just standing there afk but not performing any action (long held to be allowed) and performing some action (long held to not be allowed). And third, a live GM can tell if the player is scrambling for the right key to talk back.

    And most alarming of all of course is the fact that the UO team has told us multiple times now that they no longer have much to do with the GMs. They don't, they've stated, enforce the rules, they create content for UO.

    To me, however, that at least means that they should be creating the rules that the GMs, be they live or automated, enforce. And that means the GMs, botted or real, need to be properly informed about what the rules are.

    And that, going back to the start of the loop, means the team has to have created clear rules to start with.

    And once again, if it isn't clear, this post is based on no insider information but rather is extrapolating from posts.

    -Galen's player
     
  38. :thumbsup: NOT cleared up ...

    *looks at wall of text above ... not EVER never goin to be cleared up*

    :gee:
     
  39. Winker

    Winker Babbling Loonie
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    All's well that ends well! Late last night I got a GM to look into it, although it took a lot of persuading to get him to believe I was who I said I was. Contacting them from a second account is not easy!

    After a few minuets of investigations he had unblocked my account and I was up and running again. No explanation thought! Just a short message telling my account was no longer blocked and a short apology!

    I am guessing a GM flicked the switch on my account by mistake and GM Akemai was kind enough to flick it back on!

    Anyhow I had 16 hours of aggravation, but I got 6 months free game time. So I guess its all good
     
  40. P.W.N

    P.W.N Guest

    lucky for you lol,im still banned and still no email from the gms to say why im banned and ea billing are saying im not banned,what a carry on...

    i managed to get 6 months of game time also but i cant get the gms to deal with me as i had to make a trial account to try speak to them in game,and the response time is horrible then you get the same old crap,we canot help on this matter as its for another account lol


    over 24 hours after i been banned,im still waiting for ea to contact me to let me know if something is really been done,im fuming and this is bang out of order
     
  41. Lord Raven

    Lord Raven Seasoned Veteran
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    (Another Edit) Atually after re-reading the rule... it seems that you have to be performing some sort of action. It seems that if you are just sitting there doing nothing... that's not included. I think there needs to be a written clarification from EA on this...

    Rember, there is the UO ROC, and the EA TOS and you are responsible for abiding by both sets of rules.


    You may not leave an active character or pet in game while unattended. If your character is performing a skill, text or action, you must be able to respond to a Game Master when one attempts to speak to you.


    *Edit: I quoted the wrong rule... had something else on my mind.
    (Another Edit) Atually after re-reading the rule... it seems that you have to be performing some sort of action. It seems that if you are just sitting there doing nothing... that's not included. I think there needs to be a written clarification from EA on this...
     
  42. Alvinho

    Alvinho Great Lakes Forever!
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    Getting rid of the stupid dancing broccoli, bot the point here is correct and i am bolding the part that applies here, ban was wrong period.

    Sitting there doing nothing not preforming any action is legal and if stratics had not lost a lot of data it was Wilki AND Jeremy who posted that it was indeed legal to bank sit AFK if you were not preforming ANY action
     
  43. P.W.N

    P.W.N Guest

    lol we wernt banned for any good reason and you cant be banned for sitting at the bank,you have to be moving or using actions,we dont even have a reason why we were banned but a few theories that do make sense is that its a gm who is abusing his rights as a games master!

    Seems so weird that 2 people in the same guild get banned on the same day within hours of each other and there is no real explanation as to how or why it happened just a pathetic sorry,dont get me wrong im happy with the game time but it was given to me in the hope it would make a difference when trying to logging in to try solve the problem and not in compensation...

    I look forward to thinking that the idiot who did this will get a good roasting if not told to pack his bags, it took me 4 or 5 attemps to page about my problem on a trail account i had to make to try get it unblocked and after 5 hours today and 24 hour later it was sorted but not before i had to threaten GM THOWE on my 3rd attempt that if he didnt take this seriously i would post his name to complaints and try to get an investigation into why it wasnt been sorted.... I wish to thank GM BRUTRIN for doing his job properly and people at uo billing for thier great customer service and willingneeeeeeeeesss to try help..
     
  44. qwerty223

    qwerty223 Guest

    my thoughts exactly and im sorry about this :postcount:
     
  45. Tazar

    Tazar Guest

    Actually, the above claim that you can't be banned for sitting at the bank has been debated for several years now. You stated that you have to be moving or using actions... the reason for the debate on the subject is that there is a macro built into the game that you can turn on and off in the options menu: "Show approaching names". Many players keep this macro turned on because it keeps the character logged in (burning murder counts while afk, etc.) but even though this macro is triggered by the approach of another player, it technically is an action and causes your character to react (reset timer). It may well be that this is the reason for the bans... though it is rare that I have seen this acted on.
     
  46. GalenKnighthawke

    GalenKnighthawke Grand Poobah
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    Presumably such is not the case in this thread, as he's said they restored his account and gave him some time. Assuming he's not lying, at the very least we can assume EA also agrees that the banning was an error.

    -Galen's player
     
  47. P.W.N

    P.W.N Guest

     
  48. Trebr Drab

    Trebr Drab Guest

    That figures out to be below minimum wage.
    You must be an illegal alien! :cool: