While I couldn't begin to count how many times I have needed help and been snubbed by the canned responses, some nights remind me why I love UO and it's land so much. Years ago, every time you needed help, the GM's would come to you, before we had this silly little chat mechanism. They would appear and if you were alone, sometimes come fully visible, and if not, would show just to you. This was something I always loved about UO, in that we had real facetime with the people who helped us. I prefer to talk to people face to face in real life, instead of over the phone or internet, so the closest we can get in UO is to have the other character there. This is one reason I hated paging GM's, that now even if you don't get a canned response, it still feels like you're not really worth the time to come see in person. I have many tales of frustrating nights spent paging with no results, but this isn't one of those. GM Drasaw was the most polite and helpful GM assistance I have had in quite some time. Not only did he assist me with my problem, He also fielded all questions I asked of him, and even acceded to a request from a longtime player who was feeling nostalgic for the old days, and he showed himself and talked with me for a few moments. I am very grateful that you have customer service reps like GM Drasaw, and I hope that you cherish his employ, as I cherish his service to those of us playing in this world. I will continue to play and enjoy Ultima Online, and a large part of that is thanks to people like GM Drasaw. So what stories do you all have about GMs who deserve recognition for helping, and doing so promptly?