I wrote on this forum about this bug http://stratics.com/community/threads/bug-with-house-system.318190/ I wrote page for GM in game (My help request still waiting). I wrote two letters on support and for bugs. Also I received the following response from 13 jul 2014: Your Ultima Online Support Update Ticket# 8856982 Hello, Unfortunately, the inquiry you have made is only able to be handled by our In Game Support center. To reach them, please file an In Game petition for a GM to contact you and better assist you. We apologize for this inconvenience, but all in game related issues are addressed in game. This email address is only for issues of a billing or technical nature, and not specific game or game play related issues. Thank you, Ultima Online Support Broadsword Online Games Passed practically 3 days. Nobody helped me. What I need to make that you will correct an error with my new account? I will lose other house soon because of it !