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Thank you Mesanna!!!!!!!!!11

Discussion in 'UHall' started by Flutter, Apr 19, 2013.

  1. Flutter

    Flutter Always Present
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    As of today I was able to reopen all of my Ultima Online accounts!
    After several emails and a very long telephone call I finally broke down and asked Mesanna for help with my billing issue. Keeping in mind I've been going back and forth with customer service since February.
    Somehow a miracle happened and Mesanna was able to assist in getting my billing information back on track with EA (not just UO) and I am now able to pay for my accounts again!
    Hooray.
    Kudos and a huge THANK YOU for taking the time to help me @Mesannna!!
     
    Arrgh, Olahorand, DJAd and 10 others like this.
  2. Njjj

    Njjj Journeyman
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    Welcome back!

    Come in EA. How bout a raise for Mesanna?
     
    Arrgh likes this.
  3. kelmo

    kelmo Old and in the way
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  4. Lady Storm

    Lady Storm Crazed Zealot
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    Glad you were able to do it kiddo ..... kudo's to Mesanna..
     
  5. Flutter

    Flutter Always Present
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    I came back to a ROCK STAR greeting! Now I know how Justin Bieber feels! My fans missed me :heart:
     
    Nok, Taylor and Lord Frodo like this.
  6. Tazar

    Tazar Guest

    I miss your old signature... *evil grin*
     
    Chazztizer and Flutter like this.
  7. Flutter

    Flutter Always Present
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    Me too!
     
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  8. kelmo

    kelmo Old and in the way
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    You have a lot of fans... I think I banned a lot of them.
     
    Lord Gareth, Giggles and Flutter like this.
  9. kelmo

    kelmo Old and in the way
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    ;)
     
    Flutter likes this.
  10. Flutter

    Flutter Always Present
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    LOL kelmo it's all Rock Star baby.
     
  11. kelmo

    kelmo Old and in the way
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    Yeah... I guess we are.
     
  12. Acid Rain

    Acid Rain Lore Keeper
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    Welcome back :)
    Words hardly express the awesome job Mesanna does :thumbsup:
    EA - Give her a raise damn it ! Or mayb some extra budget money to hire more workers !!
     
  13. Kojak

    Kojak Lore Master
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    *starts building Mesanna voodoo doll*
    *inserts pin*
     
    outcry likes this.
  14. MalagAste

    MalagAste Belaern d'Zhaunil
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    Can we clone her?????
     
  15. Aibal

    Aibal Slightly Crazed
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    There's a surprise....
     
  16. Arabella

    Arabella Lore Keeper
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    Though I haven't been dealing with them for that long Flutter, glad you got your accts. back! My question is why does Messana have to be come involved to correct an error? I have repeatedly give them my information over and over again, and I still can't get into my Mythic Acct. Management. It is so darn aggravating!
     
    Lord Frodo and IanJames like this.
  17. MalagAste

    MalagAste Belaern d'Zhaunil
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    This is one of the big complaints I've tried to bring to corporate EA and make them address. I've complained as far as I can on their help site, I've done it with their chat feature, returned feedback thru their satisfaction surveys but it's going to take more than one or two people sending feedback and complaining to raise any notice of our struggles.

    My only suggestion is you keep trying and really voice your opinion and dissatisfaction. We need to make our collective voice heard about the lack of support we are receiving. The last survey I filled out for them made me LOL because it said "EA Dedicated to Customer Support and Satisfaction!"
     
  18. DevilsOwn

    DevilsOwn Stratics Legend
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    finally

    and I'll say it again, tho she is amazing at clearing up these billing difficulties I want Mesanna working on our game, not doing a bookkeeper's job
     
    Lord Frodo, Flutter and MalagAste like this.
  19. Flutter

    Flutter Always Present
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    Bwahahaha it wont change what has been done! I am back!
    *hands tissue*
     
  20. Luvmylace

    Luvmylace Sage
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    True, true but then you have only Giggles to thank for that."tinkers pins for different doll"
     
    #20 Luvmylace, Apr 21, 2013
    Last edited: Apr 21, 2013
  21. Giggles

    Giggles Forum Administrator
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    Oh SNAP! Peoples are talking about me here! What did I do, or not do, or should have done, this time?!? :heart: :heart:
     
  22. Flutter

    Flutter Always Present
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    I have you to thank for "that"
    Whatever "that" that is.
    Thank you Giggles.
     
  23. Snowdrop

    Snowdrop Sage
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    :heart:Thank you as well Mesanna! Thank you! thank you, thank you!!! She too has put me back in game. :thumbsup:
     
    Lord Frodo and Flutter like this.
  24. Flutter

    Flutter Always Present
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    I'm glad you got all fixed up sweety!!
     
  25. Ludes

    Ludes Babbling Loonie
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    I'm glad your back as well!
     
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  26. Flutter

    Flutter Always Present
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    Thank you, friend. :)
     
  27. Lord Frodo

    Lord Frodo Grand Poobah
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    SO, so glad you got this worked out. I must %1000 agree with a lot of people here when they say "Why does it take Mesanna to fix this kind of stuff".
     
    Flutter likes this.
  28. Snowdrop

    Snowdrop Sage
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    Thank you all! Its good to be completely back. :)
    I dont know why it was so hard to do for the 'professionals' in billing. But theyre taking my money again so all is good (I think) hehe
     
    Flutter likes this.