I am pretty sure, and most people will agree with me, 90% of the staff we deal with (EA/Mythic, GM's, email/phone support people) have NO clue about the game they are working on. I feel this is one of, if not the worst things going on in UO right now. I actually called EA support to buy gametime (because UOgamecodes refuses to accept my credit card), they offered to split 6 months between my two accounts (I don't even know why), and the guy told me "well, I get about one UO call a month so if I mess up splitting this code between your two accounts you will just get free gametime." Needless to say I got 6 months on both my accounts (instead of 3) because the guy had no clue what he was doing. While this worked out VERY well for me in that instance it woke me up to a harsh reality - Mythic/EA just doesn't give a **** about this game anymore. Period. Thoughts?