First I should mention that while attempting to purchase a 30 day subscription to TSO, the TSO category is no longer there and the only option was to list EA Land. Another sign the merge is coming soon. However, my frustration grows in trying to purchase the game time code. I am not sure if the EA support team are as knowledgeable as they should be. I have supplied my player name, birhdate, and postal code as requested, along with my confirmation from Paypal with ID code that my payment has been sent ( as below) I did not include my ID# here for obvious reasons. "30 day subsrciption to The Sims on Line ( EA Land )There is no The Sims on Line category so I assume the category should be the revised game EA Land Included is my confirmation from Paypal that my 30 day subscription has been sent to you. Please provide my new time code." Here is the response I received this morning. Thank you for contacting Electronic Arts. "Thank you for you recent E-mail. Actually the nature of the problem could not be identified with your previous mail. Kindly give us a brief description of your issue so that we could assist you further." I ask you, could I be any clearer? Is it just me or are the lunatics running the asylum????? LOL Trying to get them to take my money is becoming more and more difficult.